Customer Service Business Manager

LORI HANSARD

**** ********** **. ********* ** ***13 · 404-***-****

***********@*****.***

Professional business manager with 10 years plus of proven experience in customer/vendor relations, sales, strategic planning, team building and brand merchandising.

EXPERIENCE

AUGUST 2018 – CURRENT

GENERAL MANAGER, FAmily dollar

-Hired and trained high performance teams that exceeded sales quotas.

-Developed and implemented procedures that resulted in low turnover.

-Successfully built and sustained positive relations with customers and community.

-Consistently increased year on year sales.

AUGUSTA 2011 – JUNE 2018

ASSISTANT MANAGER, walmart

-Detail oriented and drove operational excellence.

-Motivated my team to drive sales through superior customer service.

-Built and nurtured relations with vendors for their assistance in driving sales and profits.

-Developed product merchandising and promoted in store marketing.

EDUCATION

MAY 1993

DIPLOMA, west hall High School, flowery branch GA

President of the Drama Club, and member of the Chorus.

SKILLS

Retail Big Box management

Team builder

Operational excellence

Customer retention supervisor

Merchandiser

Problem Solver

ACTIVITIES

My passion is the smile on a customer’s face and seeing them return. Taking a product or idea and helping it grow and achieve extraordinary results.

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