Beaumont Hospital William
Resume:
Eric L. Cranford
Harper Woods, Michigan 48225
Email: ************@*******.***
OBJECTIVE:
Seeking a dynamic opportunity as a where I will be able to utilize my Customer Service skills and technical experience.
EDUCATION:
Central Michigan University/ Business Administration-currently 2019
Oakland Community College/ Associate of GEN. AGS - graduation May 2018 THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS Sigma Alpha Pi
Marygrove College; Unix/C Certificate Program System 5 October 2002 Detroit, Michigan
CORE COMPENTENCIES:
William Beaumont Hospital
Royal Oak, Michigan
Patient Advocate Representative 9/2015 to Present
Under general direction,provides support to the system wide call center that handles large volumes of telephone, web, text chat, e-mail, mail, fax, requests from consumers for access/assistance in scheduling diagnostic services in epic software.Physician Referral/Appointments, communicating surgical arrival times and general information on Beaumont Health services.
Cintas
Atlanta, Georgia
Service Representative II (CDL-A) July-2008 – January-2012
Was responsible for driving a truck to service customers document destruction needs; shredding customers' confidential/sensitive documents. Providing top-notch customer service, and adhering to all safety and DOT guidelines.
Electronic Data Systems (EDS)/GM OnStar
Troy, Michigan
TeamLeader July-1999 September 2006 Level 2 Application Support
Was responsible for all voice Telecommunications requirements and overseeing the vendors/suppliers to ensure effective operations at all times. Coordinated with end users at the (NCC) National Command Center and call centers to acquire screen shots, information and trace files to facilitate problem resolution. Was responsible for trouble shooting thick client and thin clients, managing user, was responsible for maintenance on all production and pre-production servers, effective operations at all times Troubleshooting skills in Geneses, Looking at logs, querying the DB, Unix administration skills
SKILLS:
Administrative Skills- Microsoft Outlook, Microsoft Windows NT/95/98/2010, 2016 Microsoft Excel, Microsoft Word, Microsoft Power Point, Blue Pumpkin, Lotus Notes, SAP, Total view (Work force application) Technical Skills- IEX application, Strong problem solving/analytical skills, Onstar Secured Area, Tandem Applications, Jabber, Peregrine Center, Illuminet, REM Vantive 7.0/8.0, IE 5.0, DSA CCPULSE Configuration Management Tool Networking- GM Communication Systems, MS-DOS, TCP/IP
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