Housekeeping Manager Customer Service

Laura A. Taylor

*** ********* ****** Macon, Ga. *1206****.*****.******@*****.**** 478-***-****

Career Objective:

To obtain a position with a successful company where my professional experience will be utilized towards providing effective service in a growing and well respected business.

Core Competencies:

Comprehensive knowledge of the working and management procedures

Possess excellent customer service and management skills

Knowledge of operating various office equipment such as fax machines and copiers

Excellent communicator with a warm and pleasing personality

Multitasking skills with extensive knowledge of handling basic administrative and clerical tasks

Work Experience:

Company: Fred’s Super Dollar

Duration: 06/2008- 10/2019

Job Title: Store Manager

Store ad sets

Ensuring positive customer service

Accountable for store cash and all financial assets, reconciling cash register drawers, preparing deposits

Setting plan-o-grams to advertise and promote sales

Process seasonal and weekly shipment

RDQ (Recovery, Down Stocking, and QOHV) Process

Maintains store sale records including daily store deposits

Maintains employees and payroll records

Daily price changes and store inventory

Maintains store staff by selecting, orienting and training employees

Provide a safe and clean store environment

Maintained a passing yearly store audit

Company: Family Dollar Duration: 02/2002- 06/2008

Job Title: Store Manager

Store ad sets

In-Stock Plan-o-grams and Visual Merchandising

RDQ (Recovery, Down stocking and QOHV) Process

Processed seasonal and weekly shipment

Maintained store sales records including daily store deposits

Maintained employees and Payroll records

Facilitated inbound direct freight shipments and paperwork

Daily price changes and store inventory

Maintained store staff by selecting, orienting, and training employees

Provided a safe and clean store environment

Maintained a passing yearly store audit

Company: Ambassador Inn

Duration: 08/2006- 02/2002

Job Title: Housekeeping Manager

Greeted customers upon arrival

Conducted room inspections

Ensured positive customer service

Responsible for the hiring and termination process of the housekeeping employees Bill management, bank deposits and payroll

Educational Summary:

High School Diploma

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