June **** - May ****

Jan **** - Dec ****

Jun ***1 - Dec 2014

Feb 2007 - May 2011

Vinaya Beveney

Tomball, TX 77377

407-***-**** • ado8gl@r.postjobfree.com

Seeking a Software Testing position with Olive in order to use and develop skills in programming and communication.

Key Qualifications

● CAST- Certified Associate Software Testing

● Creativity

● Adaptability

● Technical Support Experience

● Emotional intelligence

● Organization

● Problem-solving

● Interpersonal Communication

● Javascript

Work Experience

Apple - Technical Support Specialist

● Provided services to clients on Apple hardware and software including operation and maintenance nearly exclusive to the macOS operating systems. Provided support to clients on a variety of issues. Conducted research to identify, understand, explain and resolve technology issues. Responded to telephone calls, email, and personnel requests for technical support. Documented, tracked, and monitored the situation to ensure a timely resolution. Followed up with users after issues had been resolved. Initiated onboarding procedures for new users into the system. Ensured response times were quick and effective to resolve requests appropriately. Coordinated referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue. Served as an Apple technical escalation point. Lead and implemented projects from start to finish. US Navy - Petty Officer Hospital Corpsman

● Assisted in the prevention and treatment of disease, disability, and injury using first aid and preventive medicine procedures. Provided patient care and assistance in the administration of medicinal and parenteral solutions. Performed general laboratory, pharmacy, and other patient support services. Assisted in the administrative supply and accounting procedures within medical departments ashore, afloat. Performed supervisory, technical, planning, and management functions in support of medical readiness and quality healthcare delivery. In addition to their general assignments.Created resource and training material for unit wide distribution. Full Sail University - Student Support Specialist

● Served as the front-line tech support for students to assist with academic planning or any non- academic needs for student success.Provided information, resources and technical assistance to all adult education student.

Northwestern Mutual Financial Network - Wealth Management Client Associate

● Assisted with building client relationship foundations by evaluating client financial needs, investment opportunities, current holdings and available investment capital to identify investment objectives. Researched internal resources to identify investment opportunities and solutions for clients. Prepared and delivered professional presentations. Created and maintained branch wide P&P documentation and training material. Aug 2018

Jan 2022

Education

BS Social Science

University of Maryland GC

● Graduated with a 3.3 GPA

● Concentration in Research Methodologies and Communication MS Information Technology

University of Maryland GC

References

Available upon request.

Contact this candidate