RUVILYN BANAAG DE GUZMAN

Al Baihaqi Street Madinat Khalifa North, Doha Qatar

+974-**-****-**

E-mail add: ado8g2@r.postjobfree.com

Visa Status: Working Visa with NOC-Transferrable

Position Applying For: Insurances Coordinator, Front -Desk (Receptionist), Office-Clerk CAREER OBJECTIVE

Capable to join the company where knowledge acquires through my past experiences and trainings may be applied and shared, not only for my personal growth but also in fulfillment of the company’s goal and objective.Committed to professionalism; well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules with attention to detail. Highly organized, flexible and be able to perform multi task; can work effectively with diverse groups of people; Effective English communicator; proactive plus a team player. Maintain a high level of professionalism and confidentiality, Computer literate and relevant software applications. Also pursue a career in a high competitive environment that can further enhance my knowledge and skills for the development company. And obtaining a responsible and challenging position in which I may utilize my skills to gain opportunities my personal and professional growth and to be a great value of my employer.

SUMMARY QUALIFICATIONS

Eager and aggressive in acquiring new knowledge

Excellent ability to adapt in different situation

Proven leadership skills, good follower and ability to motivate Hard working and Organized

Self-Motivated, Dedicated and Determined

Customer Service Oriented Person

Ability etchics Enhancement and Professionalism

Can communicate in English,Tagalog and Basic(Arabic) Languages oral and written Computer Literate: Proficient with the use of particular computer software and hardware. Timekeeping /Insurances

Reports/Closing Billing Repocommitment.

PERSONAL PROFILE:

EDUCATIONAL BACKGROUND

Vocational Course HRM (NC-II) Alternative Learning System-Bagong Sikat Street, Illustre Avenue Lemery, Batanga

BALANGAY NATIONAL HIGH SCHOOL -Brgy. Balangay Urbiztondo, Pangasinan

PALOSPOS ELEMENTARY SCHOOL- Brgy. Palospos San Carlos City, Pangasinan Page 2

PERSONAL BACKGROUND

Birth Date: 04th of March, 1994

Birth Place: San Carlos City, Pangasinan

Dialects Spoken: Tagalog, English & Arabic(Basic)

Nationality: Filipino

Passport No.: P2275742A

Marital Status: Single

QID No.: 294********

Height: 5’7inch

Weight: 145lbs

PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS

INSURANCE COORDINATOR cum RECEPTIONIST

Majestic Dental Center

08st of August 2020 to Present

Duties and Responsibilities:

Perform general Front Desk duties.

Receiving, filing, sorting, scanning of files.

Managing, electronic database and physical files.

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.

Type in data-provided by the clients/patient.

Create spreadsheets with large numbers of figures without mistakes.

Verify data by comparing it to source documents.

Update existing data.

Retrieve data from the database or electronic files as requested.

Perform regular backups to ensure data preservation.

Sort and organize paperwork after entering data to ensure it is not lost.

Taking full ownership of escalation cases by directly answering customer queries with the aim of successfully delivering difficult messages to members or solving complex queries and provide first-time resolution whenever possible.

Manage large amount of inbound calls in a timely manner and determines requirements by working with customers.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and or alternatives.

Fulfill requests by clarifying desired information; completing transaction forwarding requests.

Identify improvement opportunities and provide feedback and guidance to coaches, team leaders and learning org. both in-house and at overflow partners by holding conference calls with them when required.

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Provide feedback to Team Leader, and other relevant actionable barriers to members satisfaction, with a view to improve the overall customer service experience for existing and future members.

Keep equipment operational by following established procedures, reporting malfunctions and build sustainable relationships and engage customers by taking the extra mile.

Frequently attend educational seminars to improve knowledge and performance level.

Scheduling and coordinating meetings, appointments and travel arrangement for the managing director.

Coordinating with marketing, operations, and human resources management department.

Pre-underwrites insurance application forms for life, health group.

Collecting/Receiving invoices generated and submitted by the clinic staff.

Forwarding the invoices to the accounts division.

Preparing invoices on behalf of the manager.

Establishing and maintaining highly confidential files.

Receiving calls from insurance holders regarding their inquiries, including but not limited to responding and resolving client’s concerns and complaints.

Acting as information source for the status of the on-going promotions and memorandum.

Consolidating departmental reports as well as cooperate report in a thorough and Timely manner.

Preparing sales presentation by assembling Daily Sales Report, Timekeeping, Insurances Reports, Closing Billing Reports.

Perform duties as assigned.

INSURANCE COORDINATOR cum RECEPTIONIST

Gulf Dental Center Group of Companies

June 2017-2020

Duties and Responsibilities:

Perform general Front Desk duties.

Greet and attend to patients in person and over the phone.

Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.

Answer all phone calls in a professional and courteous manner.

Maintain confidentiality of all doctors, staff and patient information.

Schedule appointments between doctors and patient.

Liaise between medical departments with discretion and professionalism.

Adhere to policy and procedures during all activities.

Assist with admission/treatment as per agreed protocols.

Communicate medical results to patient under clinical supervision.

Complete accurate documentation of patient visits.

Receiving calls from insurance holder regarding their inquires but no limited to responding and resolving clients concern and complaints.

Preparing sales presentation by assembling daily sales report, Timekeeping, Insurance reports, Closing billing Report.

Perform duties as assigned.

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CHARACTER REFERENCES

DR.SOUMYA SURENDRAN

PROSTHODONTICS

GULF DENTAL CENTER GROUP OF COMPANIES

CONTACT NO.009**-********

DR.MASOOD SHAF

Provider Management Officer

Q-LIFE & MEDICAL INSURANCE COMPANY

CONTACT NO.009**-********

MR.MOHAMMED FAWZY

Medical Director

MAJESTIC DENTAL CENTER

CONTACT NO. 009**-********

“I declare, that the above information has been made in the good faith, verified by me and to best of my knowledge and belief, is true and correct.

Ruvilyn B. De Guzman

APPLICANT

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