It Coordinator Active Directory

Christopher McCarty

*********@**********.*** 747-***-**** https://www.linkedin.com/in/cdmccarty/

Desktop Support Administrator

Soft Skills Summary:

Outstanding customer service record, approaching each challenge with a sense of urgency and importance.

Talented IT professional, experienced in the implementation and administration of business network solutions.

Ability to learn quickly and adapt to new environments.

Creative problem solving and solution skills.

Proven expertise in hardware and software troubleshooting, desktop and network support.

Excellent verbal and written communication and documentation skills.

Technical Skills Summary:

Microsoft MCP

Windows 10, 8.1, 7, Office 365, Office 2016, Visio 2016, Windows Server, Active Directory (AD), Group Policy, Windows Assessment and Deployment Kit (Windows ADK), Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM), Exchange Server 2010.

Novell Netware CNE 5

NetWare 3.12 through 6.5, eDirectory administration, GroupWise 8, ZENworks 11

Apple computers and devices

MacBook Pro, iMac, Mac Mini, iPhone, iPad, macOS, iOS, iPadOS

Experience:

Natural Balance Pet Foods, Inc. March 14 to February 20

Desktop Support Administrator:

Contracted to provide level 2 IT assistance to the desktop support team.

Provided level 2 and 3 onsite and remote support to 150+ employees, at three sites around the greater L.A. area (the corporate offices and quality assurance labs in Burbank, the product distribution center in Pacoima, the research and development facilities in San Pedro).

Maintained on-call remote support for NBI field sales reps, from initial phone contact to successful resolution.

Supported a number of Apple computers, including Mac Mini and iMac desktops. Installed Oracle VirtualBox to create Windows 8.1 virtual desktops, as needed. MacBook Pro laptops were used by specific VIPs (corporate and department leaders), as requested. Time Machine and local storage provided incremental backups for these users.

Ordered and supported Apple iPhones, iPads and MiFi hotspot devices for onboarding NBI field sales reps.

During the first week, 400 new HP EliteBook 6930p - Windows 7 laptops arrived, to be reconfigured for distribution at a corporate field sales meeting the following week in Florida. Using an existing desktop PC, a new Windows 2008 imaging server and PXE boot environment was built. Deployed with WinPE bootable flash drives, 300 Windows 8.1 laptops, with Office 2016, were completed and shipped overnight via FedEx, arriving on time. This imaging solution became the NBI corporate SOP, configured and managed remotely by me, and distributed to all NBI satellite offices within the U.S.

Following the acquisition of NBI by J.M. Smucker, the NBI product distribution center in Pacoima was closed. All network equipment and servers were shut down and moved to Burbank. Most legacy desktop PCs received a DoD compliant HDD wipe and were recycled (e-waste).

Managed the build out of new office space for Pacoima staff moving to Burbank, including all new cat6 cabling and a remote datacenter (IDF) to communicate with the existing datacenter (MDF) across town at NBI Corporate.

Presented with the "Commitment to Excellence" award for devotion to customer service and support.

City of Simi Valley, Simi Valley, CA July '12 to February '14

Information Services Analyst II:

Trusted to provide daily tier II support to most city services (City Mayor, City Council, City Attorneys, Community Services, Environmental Services, Human Resources, Public Works, Building and Safety, etc.).

Prepared DNS records for citywide AD and Exchange 2010 rollout through NetWare logon script automation.

Automated the migration of legacy Windows XP desktops from eDirectory to Active Directory (AD). This included the removal of all Novell desktop software and the creation of new AD domain computer accounts.

Deployed Office 2010 to legacy Windows XP desktops, using ZENworks 11, including the automated removal of Office 2000.

Migrated and managed new AD printers and plotters through PowerShell scripts and Group Policy.

Implemented a new automated desktop reimaging procedure, using Windows Assessment and Deployment Kit.

Designed, purchased and supervised the installation of a ladder rack cabling system for a City Hall wing addition.

Lead and executed an upgrade of the crucial Building and Safety Permits Plus application and Oracle database, including the automated rollout of all new Oracle desktop clients and their ODBC settings.

Deployed SCCM 2012, running on Windows Server 2008, in a vSphere 5.1 virtualized environment. This included the discovery and management of devices, as well as the integration of Software Update Point and Endpoint Protection Point system roles.

Maintained 24/7 uptime of all City Council meeting A/V servers, broadcasting to Time Warner Cable.

Provided Novell ZENworks administration and support.

Responsible for citywide Novell GroupWise 8 email systems.

Given a letter of commendation for excellence in customer service, presented by the Director of Environmental Services.

Amgen, Inc., Thousand Oaks, CA. March '09 to July '12

New Hire IT Coordinator:

Initial IT point of contact for all new field sales reps within the continental U.S., Hawaii and Puerto Rico.

Monitor new hire onboarding and internal transfer periods (hire dates, new Hire Orientation dates, etc.).

Deploy and configure Windows Vista images to new HP laptops and PCs, secured with BitLocker encryption.

Remote two-factor authentication provided through RSA SecureID keyfobs.

Coordinate field hardware package (laptops, printers, iPads, etc.) delivery dates with new field sales reps.

Provide training and mentoring to incoming Field Hardware Services team members.

Update and resolve open incidents in the support desk ticketing queue.

Santa Barbara Business College, Ventura, CA. September 07 to January 09

Windows Desktop Support Administrator:

Responsible for the management of 20 Windows Server 2003 servers, including the administration of six separate Active Directory forests and the corporate email system, running Microsoft Exchange Server 2003 SP2.

Provided daily onsite and on call phone support for both corporate headquarters and remote campuses.

The construction of a new Active Directory site structure, promoting remote corporate servers to domain controllers, allowing remote users to authenticate locally rather than across the WAN.

Provided onsite and phone support for both corporate headquarters and remote campuses.

Desktop management and automated application deployment via Group Policy, VBScripts and cmd files.

The migration of all shared corporate data from a single volume Windows 2000 server to a new Windows Server 2003 file server, utilizing a mirrored (RAID 1) OS volume and a RAID 5 data volume.

The purchase & installation of a new Quantum DLT 16 tape autoloader, including the configuration of a new backup schedule using Symantec Backup Exec software, greatly enhancing all disaster recovery capabilities.

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