Customer Service Food Safety

Vanessa Aragon

***** * ********* **** ● Tucson, Arizona 85747 ● **********@*****.*** ● 787-***-****

Professional, reliable, consistent detail-oriented team player with 18 years customer service experience. Confident working quickly and efficiently while receiving payments, issuing receipts, and keeping track of all cash and credit transactions. Self-motivated with the ability to motivate others to consistently deliver fast service with accuracy. Strong communication and time management skills and a solid track record of seamlessly interfaces with internal and external customers of all ages and backgrounds. Core competencies include:

Customer Service Cash Register/POS

Conflict Resolution Food Prep

Food Safety/Cleanliness Guidelines Bilingual (Spanish/English)

Relevant Experience

Customer Service Rep/Cashier 9/2001 – 7/2021

Arecibo, PR

Oversaw the day-to-day operations of El Carreton servicing 50-100 customers on a daily basis.

Provided enthusiastic and energetic customer service while entering orders into the POS, checking orders for quality and accuracy, and delivered food. Efficiently and accurately completing sales and service transactions in person and via phone at cash wraps, as well as delivered to business and personal residences following handled a variety of customer service issues with diplomacy and tact.

Selected Accomplishments

Provided positive frontline contact with customers upon arrival. Effectively and accurately processed cash, debt, and credit consumer transactions with the use of an electronic register system.

Priorities customer service ahead of other tasks and ensured customers received prompt and courteous service—quickly and effectively transferred guests to their designed seating areas once a table/both became available.

Ensured proper protocols of safety and sanitation were effectively implemented and consistently complied with wile delivering orders in a safe and timely manner maintaining safety and situational awareness.

Aided in the management of inventory, maintenance, and quality control of food products.

Tracked transactions on balance sheets and reported discrepancies

Loaded, unloaded, prepared, inspected, and operated delivery vehicle in a variety of weather and traffic conditions.

Handle merchandise returns and exchanges.

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