Store Manager Customer Service
Resume:
SHEILA MAKANT
Fredericksburg, VA ***** · 740-***-**** · *.*.******@*****.***
Energetic management professional with over 10 years of experience in finance, sales, and business management with a strong focus on cutting company costs and boosting revenue through innovative techniques seeking to utilize exceptional Management, organization skills, and interpersonal relationship skills to develop great teams in actualizing sales goals.
PROFILE OF QUALIFICATIONS
Developed and implemented new loss prevention methods which resulted in a 1.19% shrink percentage.
Managed a successful store environment and a staff of 50+ employees.
Created and administered semi-annual performance reviews.
Maintained organized statistical and financial records.
Ensured compliance with all health and safety regulations.
Achieved increased financial performance three years in a row.
Key contact with suppliers/vendors, securing key business agreements.
KEY AREAS OF EXPERTISE
Time Management
Conflict Resolution
Team Building
Management Proficiency
Results Driven
Multi-Task Skills
CAREER TRACK
WEIS MARKETS ASSISTANT STORE MANAGER
APRIL 2021-PRESENT
•Managed a successful store environment and a staff of 50+ employees, organized into departments
•Studied display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner
•Oversaw weighting, slicing, processing & packaging meat, cheeses and other products using safe handling policies and procedures
•Oversaw employee training, orientation, and supervise all departmental managers
•Reviewed all departments by completing daily audits to ensure product availability and staff is following company proper policy and procedures
•Planned and prepared work schedules and keep records of employees' work schedules and timecards; completed payroll for employees
•Conferred with federal/state guidelines to ensure all employees under 18 were scheduled per applicable labor laws
•Completed all the operational requirements of the store
DOLLAR GENERAL STORE MANAGER
AUGUST 2019-APRIL 2021
•Assisted with store merchandising by facilitating and participating in staging, stocking and storage of merchandise; ensured that merchandise was presented according to established practices and store manager direction; and properly utilized merchandise fixtures, signing and pricing of merchandise.
•Assisted in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork, and facility controls); prepared and conducted inventories.
•Followed prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
•Ensured the safe deposit of all company funds in the designated bank.
•Assisted in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
Reviewed operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
BIG LOTS ASSISTANT STORE MANAGER
JULY 2017-JULY 2019
•Led and directed activities related to truck unload, freight flow, backroom organization, ticketing merchandise, stocking shelves, and reconciliation of inventory transactions according to operational and merchandising standards, led and supervised freight team.
•Utilized company tools, reports, and feedback to effectively analyze trends and refine plans.
•Participated in the interviewing, selection, hiring, and training of associates in collaboration with store leadership. Completed performance evaluations as directed.
•Assisted with store scheduling and payroll processes on a daily and weekly basis.
•Provided leadership and direction to floor associates and ensured that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
ACADEMY SPORTS SENIOR TEAM LEAD OF OPERATIONS
MAY 2016-JULY 2017
•Coordinated, planned, and scheduled training.
•Coordinated associates’ assignments, distributed workload, and ensured task completion.
•Executed a plan to ensure all associates are compliant with established sales, safety and security practices and procedures in conjunction with local, state, and federal regulations.
•Actively participated in floor walks with regional vice president, district manager, store director and manager.
•Ensured providing exceptional customer service is the top priority of every interaction.
•Drove efforts of team to complete assigned tasks and assumed lead-on-duty responsibility.
•Assisted with allocation of payroll hours by creating associate schedules based on business needs.
•Completed 4,473 paperwork and submits for approval.
•Received, reviewed, and presented charity donation requests for managerial approval.
JEGS CUSTOMER SERVICE REPRESENTATIVE
MARCH 2014-FEBRUARY 2016
•Provided strong customer service by consulting/advising customers, answering inquiries and providing informative information/resolutions and managing difficult situations with customers.
•Multi-tasked by typing while listening, viewing multiple screens and systems.
•Executed transactions (Orders, drop ships, order status – PKMS, tracking FedEx/UPS/USPS/R&L, stock availability, ETA, price matching, catalog, call tags, tracers, advance credits, advance LDI’S, part shortage, customer service credits, customer messages, phone messages).
BIG LOTS STORE MANAGER
JULY 1996-JANUARY 2014
•Directed, scheduled, and assigned staff within payroll budgets and floor coverage requirements.
•Prepared budgets, tracked expenditure, analyzed budget variances, and took corrective actions; managed financials including banking and payroll.
•Monitored and maintained inventory and coordinated vendor contracts.
•Implemented and follow loss prevention procedures to reduce shrinkage by X%
•Executed proper implementation of all operational procedures and quality standards while ensuring a safe, clean and hygienic store environment in compliance with health and safety regulation
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