Professional Snapshot

Professional Experience in Customer Service, Sales & Office Administration

Key Result Areas: Customer Service to ensure timely Delivery, Cashier, Team Management & HR cum office Admin.

Organisational Experience

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Working with B.N. Hitech Machines Pvt. Ltd. (formerly known as Portex Technologies) in the capacity of Asst. Manager Office Administration cum HR from Dec 2016 to till date

Job profile till date:

Sales & Supply chain

Generate sales Lead.

Managing the key customers

Process orders via email or phone

Check data accuracy in orders and invoices

Contact clients to obtain missing information or answer queries

Liaise with the Logistics department to ensure timely deliveries

Maintain and update sales and customer records

Develop monthly sales reports

Communicate important feedback from customers internally

Stay up-to-date with new products and features

Preparation of monthly Mis for sales & review with sales team.

Keeping track records for payments.

HR & Admin Responsibilities:

Setting the structure of hiring process, making the urgency of the position required and chalking a deadline for fulfilment.

Discussing job profile with chief technical head/department head for positions required.

Taking care of orientation of new joiners and making them aware of company rules and policies.

Structuring employee engagement plan.

Making attendance record on daily basis.

Creating statutory system for leave management.

Assists with the monitoring of the company wage bonus and salary structure.

Planning annual & Performance appraisals.

Resolving and maintaining decorum in the company.

Involved in resolution of employee discipline and personnel issues.

Medicare TPA Services (I) Pvt.Ltd. Bhubaneswar as Back Office Assistant from

14th July 2014 to June’2015

Job profile:

Looking cashless facility to networking hospital in Odisha.

Facilitating timely admission and discharge process.

Monitoring complete documentation for claims processing bill verification.

Handling all customer care issues.

Making good relations with clients, hospital & insurance company.

Rose Valley Group (Finance & Investment Division) as Cashier cum Computer Operator from August’2010 to May’2013

Job profile:

Collecting Deposit from the Customers

Maintain register of Payment and deposit records

Issuance of Acknowledgments sheet against new and renewal deposits.

Preparation of daily report against deposit and payments.

Preparation of New joining statements.

Preparation of GIC statements.

Chaque Jour outsourcing solutions Pvt. Ltd, New Delhi, as an Assistant payroll executive. February 2007 – July 2010

Job profile:

Coordination with all outsourcing new employee for their appointment.

Preparation of monthly salary slips for all outsourcing employee.

Assists for office administration.

Keeping inventory records for office stationary.

Limco Sales Corporation, New Delhi, as a Data entry Operator. September 2006 – January 2007

Job profile:

Generate sale & purchase invoices.

Preparation of monthly MIS for sale and purchase

Keeping track records for payments.

Follow-ups with buyer and seller for payments

Keeping inventory records for office stationary

Education

MBA HR in LPU

M.A in Sociology from IGNOU

B.A from Utkal University.

Hindi Ratna from Rastra Bhasa Prachara Samiti

COMPUTER SKILLS, CERTIFICATION & TRAINNING

Diploma in computer Application from F-tech, New Delhi

OSCIT from CADD Centre, Cuttack

Tally ERP from Techno Soft Computer Education, Erasama

Personal Details

Date of Birth : 16th March 1978

Father’s Name : Anadi Charan Nayak

Sex : Female

Marital Status : Married

Language known : English, Hindi, Oriya

NAME: Arati Nayak

PLACE: Chandigarh

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