Karen Bergmann

Brunswick, Ohio

330-***-****

ado8df@r.postjobfree.com

Career Summary

Administrative Professional with several years experience supporting management and staff. Well-developed strengths in working with and through others. Knowledge of moderately complex procedures and practices of specific functions. Ability to perform routine tasks as well as complex business machines. Multi-task oriented. Impeccable organizational skills. Effective verbal and listening communication. Ability to work as part of a team with little supervision. Able to communicate with all levels of management. Key Skills

Microsoft Office, including Word, Excel, Access and Outlook, Office 365, Encompass, Enterprise, QuickBooks, Power Point

Work History

Source3Media, Inc.

2017 to present

● Greet customers, issue vendor/visitor tag. Keep visitor log.

● Weekly sales reports, daily mail, phones, scheduling/maintaining calendars for meetings and travel.

● Assisting with data entry, A/P&A/R. Organizing, directing weekly

● CPAP meetings and continued issues to record and reach resolution to close.

● Morning &end of day front office procedures. Misc. Tasks as assigned. CrossCountry Mortgage 2012 to 2017

Licensing Specialist

Mortgage Company

● Checking daily active loan report daily

● Processing of new state licenses for 100 + loan officers

● Daily resolutions and maintenance of NMLS items posted to loan officer state files

● Yearly renewals for 100 + loan officers and managers

● Working from emails on daily basis

● Processing of paperwork to states for payments of licenses and renewals Total Education Solutions 2010 to 2012

Administrative Assistant

Educational Company, offering assistance to children with special needs

● Abilities to coordinate, monitor and perform most clerical and administrative functions, duties, priorities

● Responsible for Project Management, establishing and meeting timelines

● Attention to detail and follow-through

● Composing and communicating correspondence, memos and documents

● Utilizing word processing and automated systems to prepare mailings for marketing, internet research, manage files

● Efficiently balancing time between resolving educators support needs and payroll

● Maintaining files, update events schedules & mail distribution

● Managing phones and visiting clients, teachers and vendors

● Develops professional relationships with all levels of employees

● Able to maintain a positive attitude while performing in stressful situations

● Coordinating/Arrange Travel

● Office Supplies Maintenance

The Country Baker of Medina 2008 to 2010

Shop Assistant-Reporting directly to Owner of Company

● Assisting owner in marketing and mass mailings for promotional purposes

● Coordinate materials needed for weekly wedding schedule

● Customer service issues and data entry of new orders

● Setting appointments for wedding consultations

● Organize and schedule events for promotional purpose Signum, Inc. 1999-2008

Quality Control/Receiving Supervisor-Reporting directly to Owner of Company and Production Managers

● Abilities to coordinate, monitor and perform both quality control and receiving procedures with improved efficiency

● Identifies retention issues and create pro-active plan with respective department

● Knowledge of quality control and administrative concepts and practices needed to identify changes in policies

● Create and install new procedures and office practices

● Saved money by resolving discrepancies with quality and quantity of shipments

● Demonstrated quality attention to detail by checking product against the work order

● Identified concerns and addressed issues at weekly meetings which cut down on problems during assembly process

● Prepared both daily and weekly reports to document progress of getting work orders completed in timely manner

Knoll/Contract Interiors 1998

Sales Administrator/Receptionist-Reporting directly to Office Manager

● Assisted both management and staff in their day-to-day monitoring, coordination of reports to show progress of appointments

● Knowledge of grammar, punctuation, format and style to prepare correspondence, memos and documents

● Balanced time between inventory and preparing sales materials for staff to save them time preparing for presentations

● Handled everyday correspondence for management and staff in timely manner

● Scheduled meetings and appointments for staff and management

● Assessed needs of visitors and vendors in order to save staff valuable time Westinghouse Security Systems 1995-1997

Branch Administrator-Reporting directly to Branch Manager and Operations Manager

● Provided superior customer service to ensure highest level of repeat business and customer referrals for new business

● Generated and resolved payroll issues to save company money

● Gave daily support to both Management and sales staff to improve productivity

● Scheduled installations and sales appointments

● Received visitors and vendors in front office with a pleasant demeanor

● Ran daily, weekly, and monthly reports to show progress of sales

● Completed accurate data entry of new contracts

● Organized, coordinated, set up and worked trade shows, as needed with efficiency Education

Lakewood High School Graduate

Employment Connection Career Search Training 2009-2010 Nonpaid Time:

Cancer Walk- 2003 thru now

Join team for event walk

Recruiting of others to join team

Contact friends/co-worker for contributions

Toys for Tots-2003 thru 2008

Purchased toys for distribution by Marines

Contact business associates for contributions

Walk for Autism-2010 to now

Prepare flyers/mailings

Took part in walk

Vendor for walk to promote business

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