Customer Service, Quality control, Time management.
Resume:
Corleen Thurnau
****** E Cochran RD.
Kennewick, WA. 99337
**************@***.***
Work Experience:
Chinook Home Healthcare
Home health aid
Kennewick, WA.
Dec 2019 to Dec 2020
Provided home care requested duties for in home clients
Reported to on-call dispatcher for home care request.
Used personal vehicle for going to clients home and logged all services done for client and kept times and dates on app log.
Attended all trainings. And completed online trainings.
Dyson Expert
Dyson International
Kennewick, WA.
Feb 9th 2017 to Aug 2019
Remote position in Costco, Bedbath, and Beyond, and Best buy.
Set up full display of Dyson products for interactive displays to teach new technology to customer
Using apps to keep hours, displays, and demo reports to corporate, alwaymanagement.
weekly sales and distrabutions of new products. Building relationships with fellow employees, and store managment. Attended annual training in Chicago and San Francisco.
Working independently but always building a team.
Bottling Tech
Aerotek /Columbia Crest Winery
Paterson, WA
July 2014 to Jan 2016
Operation of bottling equipment case packer, capsulate, corker, sealer, box-erector, octopicker. Labeler. Loading packaging materials into the machinery. Observes, identifies and corrects current and potential problems with line equipment and communicates to the appropriate person. Responsible for general housekeeping duties and maintaining a sanitary work area Responsible for communication to leads for quality control Safely-follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety. Other duties as assigned.
Supervisor
Paramount Building Solutions
Eastern Washington/Idaho
May 2012 to June 2014
Responsibilities
Manage 24 employees checking daily alerts at assigned home depot store.
Set schedule with store Managers store inspections, bathrooms deep scrubs, the floor maintenance, strips, and waxes.
Hire, train, and terminate employees as needed basis. Log all inventory in janitorial closet ordering of supplies. Use of own vehicle and personal office, duties, sending all paper work to corporate office within 3 Days of new hire.
Clean and organized all janitorial closets.
Property Manager
Golf &Tennis Realty and Vacation Rentals Palm Springs, CA
March 2010 to February 2011
Managing building maintenance projects and scheduling property maintenance
* Resolving customer and owner's complaints and ensuring customer satisfaction
* Maintaining records, reports, file and collected, recorded, scanned and deposited monthly rents and deposits
Sales and Service Representative
V.I.P. Motor Cars LLC
Palm Springs, CA
January 2006 to November 2009
Provide superior customer care to high-end clientele for luxury-goods.
Handle all inbound customer request's
Provide pertinent information while clarifying services offered under various programs. Respond to customer inquiries and requests for assistance and escalate as needed (Referral Creation)
Interaction with dealer personnel in order to resolve customer concerns clarify procedures, availability, status, and other related follow up on customer requests.
Residential Manager
Suhrco Properties
Bellevue, WA
March 2004 to November 2005
Manage day-to-day operations including budgeting, project management, managing service bids and contractors.
Showing and leasing all available units.
Customer service /Quality Controller
Pilot Air Freight - SeaTac, WA
October 2003 to March 2004
Customer Service Associate / Quality Controller
Provided customer care for full-service transportation company, with 65 offices, throughout the US, Canada and a worldwide network of overseas agents .Provided inbound logistics service to control inbound product flow to clients and customers deliveries
Certified Nursing Assistant
Royal Vista Care/ Home Hospice - Ellensburg, WA
September 2002 to July 2003
Assisted patients in mobility to chair. Bathing, dressing and daily hygiene duties.
* Assist in serving meals and help patients with eating.
* Assist patients while walking to the bathroom, and exercise as recommended, also escorted them to examination rooms
Made beds and picked up the rooms.
Assisting registered nurses with checking vital signs, and keeping those nurses informed about any pertinent information they gather about the patient and the patient's condition, recording all patient daily activities.
* In home Hospice Provider for clients in need of care working with family to maintain home care. Recorded all vitals and daily medications for client and family, assisted in therapy as needed.
Daycare Owner / Timothy hay Farm Operator
Cori's Country Care
Ellensburg, WA
1995 to 1998
Established and operated a Daycare center dedicated to the principles of social justice and respect for the creative uniqueness and diversity of each child
* Established monthly / weekly calendar of events with input from children and parents.
Developed strong and loyal client relationships, increasing and exceeding expectations.
Trained staff on policies, procedures, and compliance with nutrition laws. Used quick books to maintain records, billing, and servicing clients. On a 40 acre timothy hay farm.
Education
Central Washington University-1998-2001
ECE, CNA, Gymnastics Coach Certified
Skills
Positive team player with a quick learning ability.
Mechanically minded.
Attention to detail.
* Office administrative duties and experienced on Microsoft Office Suites
* Strong organization skills
* Excellent planning and problem solving experience
* Positive communication, presentation and negotiation skills
* Leading and motivating team members to exceed business goals
* Innovative and results oriented with the ability to drive superior client satisfaction
* Flexible, adaptable, and able to work under pressure.
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