Call center

CHERYL STURM

[Type your address] ***** I-** EAST BAYTOWN TEXAS 77523

281-***-**** **********@******.***

Objectives

Eager to bring positive change in patients’ life …

Extroverted and friendly Patient Care Coordinator with 18+ years of experience in the field. Well versed in patient data filing, data updating and insurance verification. CPR, First Aid Certified and trained emergency medical technician. Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision with a deep desire to grow with a company that would allow me the chance to learn more so that I can make a difference in my community and in the lives of others.

Experience

Donation Secondary Screener 10/2018-10/2021

Statline a division of MTF Remote position for Colorado based company. Incoming calls from hospitals to screen patients for tissue donation. Heavy call volume in a work from home setting working multiple shifts.

Donation Communication Coordinator 04/2016 – 09/2018

LifeGift organ donation 2510 Westridge St Houston TX 77054

Responsible for tissue donor screening, qualification & coordination of cases

Directing the referral to appropriate organ/specialist

Talking with donor families

Maintain a high consent rate for tissue consent for two years in a row

Handling regulatory paperwork related to donor activity case coordination & documenting all appropriate events

Facilitate communication between transplant centers & medical directors

Coordinate notification of tissue recovery team.

Schedule time in corresponding operating rooms and complete regulatory paperwork related to donor activity.

Emergency Room Technician 02/2015 – 04/2016

Patient’s ER 10133 I-10, Baytown, TX 77521

Assist nurses with patient triage and discharge

Assist Nurses and Doctors by responding to all emergency situations according to policy

Perform labs such as flu, strep, HCG, UA, CMP, BMP, and cardiac labs

Assisted Doctors with special procedure’s

• Clean and stock rooms after each patient

• Performed EKG's, IV insertions, lab draws, and splints as directed by the attending physician.

• Took part in interviewing and training new employees.

• Conducted self in a proficient and professional manner.

• Transferred patients to rooms.

• Compliant with HIPAA regulations always.

• Supported and promoted an environment that was conductive to quality customer service.

• Practiced flexibility by assuming the role of administrative assistant when needed.

• Properly documented all procedures as required and without error.

Emergency Room Technician 12/2013 – 04/2015

Bayshore Medical Center 4000 Spencer Hwy, Pasadena, TX 77504

• Collected blood samples, tissue or other laboratory specimens, logged the specimens, and prepared them for testing.

• Modified patient treatment plans as indicated by patient's responses and conditions.

• Ordered, interpreted, documented and evaluated diagnostic tests to identify and assess patient's condition.

• Provided basic patient care and treatments, such as taking temperatures, blood pressures and dressing wounds,

• Treated bedsores, gave enemas or douches and performed catheterizations.

Monitored all aspects of patient care, including diet and physical activity.

• Assist nurses with patient triage and discharge

• Assist Nurses and Doctors by responding to all emergency situations according to policy

• Perform labs such as flu, strep, HCG, UA, CMP, BMP, and cardiac labs

• Assisted Doctors with special procedure’s

• Transferred patients to rooms

• Compliant with HIPAA regulations always.

• Properly documented all procedures as required and without error.

EMT 03/2009 – 12/2013

North Star Medical Service / Acadian Ambulance Service 2022 Humble Dr, Humble, TX 77338

• Rapidly assess whether life threatening criteria was present and took immediate action.

• Maintain current knowledge of treatment protocols and response requirements.

• Interact with patient’s families hospital staff and the general public.

• Respond to dispatched emergency assignments quickly and safely.

• Interpret limited histories and examine patients to identify underlying critical issues.

• Monitor patients for changes and reviewed and revised plans accordingly.

• Inspect vehicle medical supplies and equipment during down time.

• Promote team effort when working with dispatch center public safety agencies and care providers.

• Demonstrate high standards of performance including teamwork communication and compassion.

EMT 10/2001 – 03/2009

Baystar Ambulance 3103 TX-146 Frontage, Baytown, TX 77520

• Responded to dispatched emergency assignments quickly and safely.

• Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.

• Interpreted limited histories and used physical examinations to identify potential underlying critical issues.

• Monitored patients for changes and reviewed and revised plans accordingly.

• Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.

• Recognized multiple times for outstanding on-the-job performance

• Successfully organized the company's process of Dispatching by voluntarily scheduling patient transport times and informing EMTs of transports in advanced without violating HIPPA

• Successfully trained new EMTs in performing proper body mechanics, proper documentation, and communicating with various medical professionals and facilities

Skills

Emergency Medicine

Experience in approaching NOK of potential donor to request donation

Extensive knowledge in completing authorization and Donor Risk Assessment Interviews according to FDA standards and AATB regulations

Personable with superior ability to communicate effectively with families

First Aid & CPR

Airway Management

Patient Stabilization

Patient Assessment & Vitals

Emergency Vehicle Operations

Ambulatory Transport

Medical Terminology

Pre-Hospital Emergency Care

Rescue & Medical Equipment

Splinting & Bleeding Control

Patient Care Documentation

Incident Command Systems (ICS)

Knowledge of procedures followed in emergency room

Excellent ability of critical thinking and taking fast decisions

Expert in handling different medical electronic devices

Education

Ross S. Sterling High School

1982 Diploma

Lee Community College

October 2000 Emergency Medical Technician Course Completion

References

Rebecca Perez 281-***-**** Colleague

Reference 2

Reference 3

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