Administrative Assistant, Data entry
Resume:
Kay Gowman *** E. Windemere, Royal Oak, MI *****
Objective: Seeking a position as a receptionist/administrative assistant or finance clerk utilizing my proven strengths in organization, ability to multi-task and dedication to accuracy.
Skill Summary:
Customer Service Representative with strong verbal and written Communication skills
Friendly, personable, efficient Receptionist with attention to details
Knowledge of banking, accounting principles and management reporting
Proficient in Microsoft Word, Excel, Outlook and Quickbooks
Excellent editing, typing, punctuation, filing and spelling skills
Employment History:
Customer Service, Plant Caretaker -- Telly’s Greenhouses, Troy, Michigan 2021
Assisted Customers selecting plants with friendly and personable service
Watered, stocked and organized vegetable and herb plants for sale
Receptionist Garden Fresh Gourmet – Ferndale, Michigan 2014 - 2018
I was the face of the company—the first person they saw or heard on the phone Answered and directed phone calls proficiently
Sorted and delivered all incoming mail and scheduled appointments
Prepared monthly and expense reports with accuracy
Greeted all visitors with a smile and took care of customers with purchases
Kelly Services World Headquarters – Troy, Michigan 2002 -2013
Financial Shared Services Clerk – Payroll Department (2011- 2013)
Audited and processed Expense reports
Input data for expenses and timecards in Legacy System
Managed report filing for more than 200 branches
Communicated with Kelly branch personnel resolving problems to ensure accuracy
Member Services Specialist --Kelly Federal Credit Union (2002-2011)
Assisted 1200 members, opened accounts, processed loans, used a cash drawer, created daily bank deposits, expedited transactions and posted loan payments
Updated and revised files and put processes in place to ensure location of information
Trouble shooting problems files with research, persistence and improved processes
Retained many members with excellent customer service, verbal and written follow-up procedures
Bookkeeper/Medical Insurance Biller – Khalsa Medical Clinic –Troy 1987 – 2001
Billed medical insurance with follow-up work for non-payment
Bookkeeping: accounts receivable, accounts payable, payroll, and Quickbooks
Assisted patients with insurance questions
Bills/accounts payable were paid in a timely fashion, and receivables/patient accounts were kept under control by continuous contact with insurance companies.
Maintained balance in the office by managing overflow of phone calls and patients.
Education:
New Horizon Computer Learning Center, Troy, MI
Microsoft Office Certificate
High School Diploma – Berkley High School, Berkley, MI
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