Kay Gowman *** E. Windemere, Royal Oak, MI *****

248-***-****

Objective: Seeking a position as a receptionist/administrative assistant or finance clerk utilizing my proven strengths in organization, ability to multi-task and dedication to accuracy.

Skill Summary:

Customer Service Representative with strong verbal and written Communication skills

Friendly, personable, efficient Receptionist with attention to details

Knowledge of banking, accounting principles and management reporting

Proficient in Microsoft Word, Excel, Outlook and Quickbooks

Excellent editing, typing, punctuation, filing and spelling skills

Employment History:

Customer Service, Plant Caretaker -- Telly’s Greenhouses, Troy, Michigan 2021

Assisted Customers selecting plants with friendly and personable service

Watered, stocked and organized vegetable and herb plants for sale

Receptionist Garden Fresh Gourmet – Ferndale, Michigan 2014 - 2018

I was the face of the company—the first person they saw or heard on the phone Answered and directed phone calls proficiently

Sorted and delivered all incoming mail and scheduled appointments

Prepared monthly and expense reports with accuracy

Greeted all visitors with a smile and took care of customers with purchases

Kelly Services World Headquarters – Troy, Michigan 2002 -2013

Financial Shared Services Clerk – Payroll Department (2011- 2013)

Audited and processed Expense reports

Input data for expenses and timecards in Legacy System

Managed report filing for more than 200 branches

Communicated with Kelly branch personnel resolving problems to ensure accuracy

Member Services Specialist --Kelly Federal Credit Union (2002-2011)

Assisted 1200 members, opened accounts, processed loans, used a cash drawer, created daily bank deposits, expedited transactions and posted loan payments

Updated and revised files and put processes in place to ensure location of information

Trouble shooting problems files with research, persistence and improved processes

Retained many members with excellent customer service, verbal and written follow-up procedures

Bookkeeper/Medical Insurance Biller – Khalsa Medical Clinic –Troy 1987 – 2001

Billed medical insurance with follow-up work for non-payment

Bookkeeping: accounts receivable, accounts payable, payroll, and Quickbooks

Assisted patients with insurance questions

Bills/accounts payable were paid in a timely fashion, and receivables/patient accounts were kept under control by continuous contact with insurance companies.

Maintained balance in the office by managing overflow of phone calls and patients.

Education:

New Horizon Computer Learning Center, Troy, MI

Microsoft Office Certificate

High School Diploma – Berkley High School, Berkley, MI