Store Manager Seasonal Associate
Resume:
Hamra Ali
Contact
*********@*****.***
Merrillville, IN 46410 USA
PROFESSIONAL SUMMARY
Assistant Director with more than 2 years of experience. Collaborative team player and leader. Able to negotiate, influence and communicate, diplomatically and forcefully. Anticipate and resolved problems and react to emergency situation. Direct activities to other Assistant Directors and Runners.
Vice President and corporate leader with ability to communicate, promote company vision and embrace change. Recruit, acquire, and develop the best available talent and build leadership within ranks.
EXPERIENCE
ASSISTANT STORE MANAGER
April2021-now
Rue 21, Merrillville, IN
Advance store sale position, restructuring department and modeling customer service techniques to employees.
Mentored many entry-level associates to achieve leadership position and quickly become leadership trainer for new store manager.
Recognized for excellent in building and motivating management and hourly team.
Travel in district to help other rue 21 stores.
ASSISTANT STORE MANAGER
Sep2020 – Feb 2021
Versona, Merrillville, IN
Advance store sale position, restructuring department and modeling customer service techniques to employees.
Mentored many entry-level associates to achieve leadership position and quickly become leadership trainer for new store manager.
Recognized for excellent in building and motivating management and hourly team.
ASSISTANT DIRECTOR
Aug 2019 – Dec 2020
ODEMA, Indiana University Northwest, Gary IN.
Leveraged creative methods, people skills, and available communications channels to positively impact key stakeholder engagement.
Prepared storyboard oversaw the hiring of new shooting locations and managed the acquisition of props and equipment.
Managed daily team operations to set and attain overall budgets, schedules, and performance standards.
Prepared daily production reports to communicate the status of production and issues.
Created daily call sheets for knowledge, best practice, and strategies to optimize individual and team capabilities to meet and exceed customer expectations.
Direct the development, implementation, and management of products and services.
SEASONAL ASSOCIATE Oct 2019 – Feb 2020
Coach, Michigan City, IN
Restocked front lanes and display, following establish merchandising procedures and standards.
Support loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
Processed returns and exchanges in line with store policies.
Supported company mission and positive store culture through honesty, integrity, and high-quality customer experience.
Monitored customers for signs of fraud and theft to prevent store losses.
Welcomed guests and offered quick assistance to handle diverse needs.
SKILLS
Policy and program development
Customer Service
Staff Management
Plan sale
Team building and leadership
Customer relations
Multitasking
Collaboration
Verbal communication
Prioritization
Problem-solving
Develop employee knowledge
Plan projects
Emergency response
Performance reviewing
Staff development
Hiring and training
BRAND REPRESENTIVE
Nov 2017 – May 2019
Hollister, Merrillville, IN
Communicated regularly with external and internal customers to understand and meet their needs.
Processed returns and exchanges in line with store policies.
Assisted with store recovery to maintain clean and organized sales floor throughout shift.
Promoted safety initiatives to increase awareness and maintain risk-free environment.
Used POS system to scan customer purchases, calculate prices, and process transactions.
Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
KEY HOLDER SUPERVISOR
Nov 2016 – Jan 2018 Dunkin Donts, Merrillville, IN
Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
Supported loss prevention by reporting suspicious behavior or inventory issues detected at checkout.
Trained new team members to adhere to company policies and service standards in addition to mentoring job-specific skills.
Generated sales and performance reports informing senior management.
Trained and mentored employees to boost individual and team performance.
EDUCATION
BACHELOR OF SCIENCE – Health Services and Management.
Dec 2021
Indiana University Northwest, Gary IN
GPA 3.564
Dean’s List Honoree, 6 semesters
Awarded, TRIO scholarship.
Graduated with honors.
Member Student Board Activates, Asia club, Islamic club and sister to sister club.
Vice President Student Board Activates.
HIGH SCHOOL DIPLOMA – SUMMA CUM LAUDE
June 2018
Crown Point High School, Crown Point, IN
GPA 3.87
Graduate with Honors.
Member, [National Honor Society, Art Club, My Melon Club]
Volunteer, Wittenberg Nursing home Village, Northwest Indiana Islamic Center.
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