EDUCATION & CREDENTIALS

KEY PROFESSIONAL SKILLS

CORE COMPETENCIES

COMMUNICATION INTERNATIONAL RELATIONS & DIPLOMACY A bright, talented and ambitious International Relations and Diplomacy Graduate with excellent communication and customer service skills. Well versed in research, document preparation, and general Administration support to drive streamlined operations and ensure top-flight service delivery in an organization. Wide knowledge and understanding of Admin procedures, Communication and etiquette. My goal is to become a valuable mutual asset by providing efficient and excellent expertise in my field to a dynamic institution that is looking to recruit the best in the job market.

Training on Communication skills and Telephone Etiquette.

Bachelors in International Relations, Rongo University, September 2016- December 2020.

Excel Microsoft Computer Studies, Kenya Institute of Management (KIM), January 2016 – March 2016.

Kenya Certificate of Secondary Education (K.C.S.E), Buruburu Girls’ High School, 2012 – 2015.

Top notch telephone etiquette.

Exemplary communication, convincing and counter answering abilities.

Excellent conflict resolution, communication, information analysis, coordination, and resource management skills.

Profound experience in customer service.

Committed team player who works successfully with other individuals and departments to achieve the set organizational goals.

Vast experience in calendar management, scheduling and coordination.

Excellent documentation & report writing skills.

Telephone Etiquette Report writing Problem Analysis & Solution Minute taking & Dictation Due diligence Strategic & Tactical Planning Performance Improvement Written & Oral Communication Creative & Innovative

Time & Resource Management Customer Service

VENERANDAH AKINYI OCHIENG

+254********* ado84s@r.postjobfree.com

Customer Care Representative (Inbound) M-Kopa Solar November 2020 to date Key Contributions & Results:

Responding to customer queries on calls both inbound, outbound and on tasks.

Identifying and assessing customers’ needs to achieve satisfaction.

Building sustainable relationships and trust with customer accounts through open and interactive communication

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

Keeping records of customer interactions, and providing accurate, valid, and complete information by using the right methods.

Multitasking on the work area in order to attain goals Customer Sales Representative (Outbound) Horizon Contact Center March 2017- June 2017 Key Contributions & Results:

Making as many telesales as possible.

Making and picking calls.

Responding to client issues efficiently.

Creating good customer relations and empathy with customers.

Solving customers’ queries.

Observing communication ethics when dealing with customers.

Following up with clients to make sure they are satisfied with our services.

Carrying out market surveys.

Preparing reports on weekly sales.

CAREER HIGHLIGHTS

REFERENCES

Brand Ambassador True Blaq Limited October 2016 – Feb 2017 Key Contributions & Results:

Marketing new products to customers.

Pushing sales of existing products to customers.

Carrying out market survey during activations.

Listening and responding to customers opinions and queries concerning products.

Making sure that clients are attended to efficiently.

Ms. Emily Akinyi

Training Coordinator, Horizon Contact Center,

Mobile No: +729623622

Email: ado84s@r.postjobfree.com

Mr. Bonventure Kaduka

Regional Manager, True Blaq Limited

Mobile No: +254*********

Email: ado84s@r.postjobfree.com

Constance Ayabei

Head Of Department,

International Relations and Diplomacy,

Mobile No: +254*********,

Email: ado84s@r.postjobfree.com

Contact this candidate