Customer Service Payroll Manager
Resume:
C E
CORISSA N. ELLIS
PROFILE CONTACT
Highly focused and meticulous with a stellar customer service record and work ethic. Effective multitasker able to handle a high volume of simultaneous administrative projects with complete accuracy and professionalism. Adept at working well both independently & in a team-based setting. Looking to gain long term employment with a company that puts value on their employees, products/services at their best.
Address
Smyrna, GA 30080
Phone
**********@*****.***
EXPERIENCE
Customer Service Rep, Data Entry, Insurance Processor RemX / Atlanta, GA / 2019 - Current
● Update the company’s database
● Establishes entry priorities and processes customer and account source documents by reviewing data for deficiencies
● Prepares source data for computer entry by compiling and sorting information
● Processing insurance documents and verify for accuracy
● Make determinations based on rules and regulations and enforce customer program policies
● Make corrections/updates as defined in the business processing rules
● Escalate any issues to team leads or supervisors as needed
● Maintain a minimum of 98% accuracy each month
Brand Specialist (Resolution Expeditor)
Home Depot / Marietta, GA / 2017 to 2019)
● Identify customer’s problems and troubleshoot any technical issue with our products, while taking ownership and utilizing all resources available to resolve customer’s issues with Tier 1, Tier 2, and Tier 3 support.
● Provide excellent customer service via active listening and professional communication.
● Communicate with vendors regarding invoices & work closely with them to ensure product availability.
● Place orders in systems of Fidelitone, RPP, POS, ESVS as well as take payment information and other pertinent information such as addresses and phone numbers for out data records.
EDUCATION
Unfinished AA Degree
Chattahoochee Tech in
Marietta, Ga
Criminal Justice
Coursework
Attended for 1 year
North Georgia Tech in
Clarksville, GA
General Studies
SKILLS
Customer Service
Business Management
Administrative
Team Player
Phone Etiquette
Organizational
Project Management
Oral/Written
Attention to Details
Corissa N. Ellis
● Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
● Manage large amounts of incoming calls daily, make outbound calls, follow up via email, and maintain up to 15-30 cases per day. Customer Service Associate
Home Depot / Marietta, GA / 2016 - 2017
● Received inbound calls from all customers and to deliver a world class experience.
● Answered questions about the company, product detail, store information.
● Met quality assurance requirements and other performance metrics.
● Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives.
● Build sustainable relationships and engage customers by taking the extra mile by going above and beyond.
● Documented all call information according to standard operating procedures.
●
● Staffing Coordinator
● Rock Staffing / Marietta, GA/ 2016 - 2016
● Scheduled & planned interviews and orientations
● Collaborated with payroll manager to verify payroll accuracy
● Reviewed resumes while having to identify qualified applicants
● Initiated appropriate job placements for valuable employees
● Administered all vendors and clients’ needs were met
● Employment eligibility verification and investigation Office Clerk
Ultimate Staffing / Marietta, GA/ 2015 – 2016
● Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
● Answered phones and greet clients professionally & politely
● Typed, formatted & edited routine memos or other reports
● Controlled basic accounting functions such as processing invoices
● Scheduled appointments and received in clients & visitors Provider Healthcare
Chase Source / Austell, GA/ 2015 – 2016
● Attended inbound calls from Pharmacists/Doctors
● Replied to questions and queries of the client
● Maintained open enrollment & eligibility inquires status
● Verified clients’ insurance information for accuracy Receptionist
PMC Building Material / Canton, GA/ 2013 – 2014
Problem Solving
Microsoft Office
Corissa N. Ellis
● Managed social media marketing
● Assisted all departments with various projects, venues & events
● Implemented data entry & vendor invoices
● Answered multi-lines, directed calls to appropriate staff members, & assigned messages
● Met & greeted customers professionally & in pleasant manner
● Maintained incoming & outgoing mail and distributed to proper authorities
● Balanced / operated cash drawer funds and counted end-of-shift cash receipts to ensure accuracy
Corissa N. Ellis
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