Residential Manager
Resume:
Luis A. Figueroa
** ******** **** *** # **, Leominster, MA 01453 **************@***.***
Objective:
To obtain a responsible and challenging position where my educational and work experience would have valuable.
SUMMARY OF QUALIFICATIONS
- Organized and meticulous
- Adept at building business relationship with diverse range of customer, co-worker and management.
- Able to coordinate and complete multiple projects in deadline-oriented environment. Quick learner and adapting easily to new protocol and changing environments.
- Excellent attention to details
- Bilingual
- Perform related works as required
- Ability to plan and organize owns works and the activities of others
- Can take charge of emergency situations.
- Good Communication Skill
- Time and Priority Management
- Diversity and Generational Differences in the Workplace
PROFESSIONAL EXPERIENCE August/31/2008 – 10/23/2021
Venture Community Services
(Human Services)
1 Picker Rd.
Sturbridge, MA 01566
Residential Program Manager
- Development and implementation of ISP’S, Behavior plans and assessment to insure individual input, Relevance to program goals, feasibility and capabilities of individual.
- Provide timely required assessment and agency’s plan to support with implementation strategies.
- Attend Annual and Semi-Annual review meetings
- Evaluate Direct Support Professionals and nurses on the Program
- Serve as Programmatic Supervisor Staff.
- Participate in creation, development and implementation of Behavior Plans and intake procedures.
- Ensure on-going communication with parents, guardians, day program, program Directors and other Agencies. Attend meetings with management personnel from other agencies and the Department of Development Services as request by Program Director
- Identify and coordinate staff training needs for the programs and individuals.
- Create and maintain daily work program schedule to meet the requirements of minimal staff/individual ratio.
- Maintain program within fixed monthly budget (Menus, Household items etc.)
- Take care of emergency situation at all time.
- Implemented Agency Policies as procedures as define in the Agency Policy and Procedure Manual.
- Maintain confidentiality and positive demeanor, while successfully juggling multiples priorities simultaneously.
- Supervise, Train and delegate responsibilities to Assistance Program Manager.
- Complete and submit mandated monthly/quarterly documentation as required.
- Managing work relate injuries in conjunction with Human Resources Director.
Shriver Job Corps (DOL) October/31/06 – August/08/2008
Devens, MA 01434
Center Shift Manager
- Functions as the in-site Center Director in his absence, Social Development Director and Social Development Manager.
- Assist to maintain 100% of the OBS and control the WTR below 2.5%
- Oversees the effective management of all center program areas during assigned shift
- Oversee the activities of subordinates Dorm Life Staff and other center staff in the performance of their duties during non-classes hours.
- Ensures that various center functional areas are adequately staffed and that they carry out their responsibilities as schedule. Interview, hires recommendations, disciplines and evaluate Residential Staff.
- Responsible for the overall appearance, condition and organization of the Center facilities during assigns shifts. Ensure the integrity of students pass, leave and weekend policies are follow it.
- Ensures the accuracy, completeness and timeless of the all shift logs, students accountability and incident reports.
- Maintain student accountability and behavior management
- Act as Center Liaison with local Law Enforcement and/or fire department officials during assigned shift.
- Responsible for the Physical Security of the Center during assigned shift
- Provide training and orientation to new Social Development Employees
- Utilizes staff to ensure adequate supply of qualified vacancy occurs.
- Prepare SIR’S documentation and conducts investigation of incidents occurring during the assigned shift.
Shriver Job Corps (DOL) July/2005 – October/31/2006
Devens, MA 01434
Residential Supervisor
Grafton Job Corps (DOL) February 2004 – July 2005
191 Pine St. Grafton, MA
Residential Dorm Supervisor
- Maintain Safe, clean and orderly dorm areas by effectively controlling and assist student behavior.
- Perform Dorm Administrative functions.
- Provide of all student areas, levels that ensure safety, security and accountability of all students at all time.
- Held meetings with students to help achieve their goals. Meeting like conflicts resolutions, anger management.
- Keep record in each dormitory, identified data, personal information and everything in regards to parent contacts. Supervised and directed staff in the area, to obtain results in base of the Center Standards.
Puerto Rico Commonwealth May/1979 - Sept/1985
Department of Education
School Nutrition Statistic Department
Hato Rey, Puerto Rico
Executive Functionary III
- Prepared the Monthly and Annual Statistics Report for the Federal Department of Agriculture, for the consecutions of Federal Funds to the Department of Education in Puerto Rico.
- Received and deal with confidential documentation and distributed the work assigned to the whole Statistic Unit.
- Acting as Unit Supervisor
- Provide Administrative Support to the center office manager in providing analyzed and handling technical support with efficiency and quality.
- Audit and monitor the services received from the Nutrition Department on different scholar district of the island.
- Participated on the Option department in the whole island.
EDUCATION
Professional Career 2003-2005
Development Institute
Pharmacy Technician Completed
Lehman College of New York 1993-1994
Bronx, New York
Health Services Administration 12 Credits
National College and Technology 1984-1985
Bayamon, Puerto Rico
Pharmacy Technician Completed
Interamerican University 1981-1983
Bayamon, Puerto Rico
General Studies 83 College Credits
University of Puerto Rico 1977 - 1980
Rio Piedra, Puerto Rico
General Studies (Natural Sciences) 60 College Credits
COMPUTER SKILL/TRAINING A LIKE
- Microsoft Office Word
- HCISS System
- I-Centrix System
- Operated CIS Program at Job Corps Centers
- Fire/Safety Training
- CPR/First Aid
- MAP Certification
- Safety Training
- Supervisory Management Training
- Defensive Driving Course
- Medical Response Procedure Training
- Safety, Disaster & Search Plan training
- Community Integration Planning
- Human Right Officer
- Food Safety Officer.
- Water Safety Officer
PERSONAL REFERENCES
- As required
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