Customer Service Coordinator

CHRYSTABEL NGOBA KELVIN-OJIEH

708-***-****

https://www.linkedin.com/in/chrystabel-kelvin-ojieh-4aa486195 ********@*****.***

OBJECTIVE

Self-motivated professional offering extensive years of experience in administrative roles and in delivering excellent customer service through a positive attitude and great listening skills. Creative and result oriented with a proven track record of constantly meeting and exceeding my targets. Now Seeking a full time role where my skills will be utilised and further developed.

CORE COMPETENCIES

• Client focused

• Excellent Communication(oral &written)

• Time management

• Organized

• Multi-tasking

• Team player/Team leader

• Adaptability/Flexibility

• Interpersonal skills

• Attention to detail

• Advanced user of the Microsoft office tools

• Empathy

WORK EXPERIENCE

CUSTOMER SERVICE COORDINATOR Aug 2017 - Present

CAPEX ENGINEERING LTD

Lagos, Nigeria

• Ensure the office is well-maintained, organised and hazard-free. Handles basic office duties such as answering and routing phones, responding to emails, maintaining employee, financial and clients records and data entering and reporting.

• Support employees by facilitating interdepartmental communication interactions between internal and external parties.

• Train workers in job duties, safety procedures and company policies. Requisition supplies and materials

• Scheduled travel arrangements, sign packages and respond to emails. Provide correct and relevant information to customers over the phone and resolves administrative problems by coordinating, preparation of reports, analysing data, and identifying solutions.

• Establish work schedules and procedures and co-ordinate activities with other work units or departments. Prepare and submit progress and other reports OFFICE SUPERVISOR Feb 2016 – May 2017

ENCRESSER LTD

Glasgow, Scotland

• Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work.

• Ensure security and safety procedures are in place at all times. Maintains supplies of inventory by checking stock to determine inventory level and anticipating needed supplies

• Establish work schedules and procedures and co-ordinate activities with other work units or departments.

• Train workers in job duties, safety procedures and company policies

• Work with outside vendors, manage logistics within the department and receive feedback on how office operations could be operated more smoothly. EDUCATION

ENERGY AND ENVIRONMENTAL MANAGEMENT Sept 2014 – Nov 2015 Glasgow Caledonian University

Scotland, Uk

BTECH URBAN AND REGIONAL PLANNING Jul 2004 – Sept 2010 Rivers State University of Science and Technology

Port Harcourt, Nigeria

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