Hardware Technician Active Directory

ERIK NIEVES

ado81f@r.postjobfree.com

https://www.linkedin.com/in/erik-n-0a529236

New York, NY

PROFILE

A well-rounded IT professional with administration experience in various areas of Information Technology and Project Coordination experience and coordinating with Project Management Teams. Ability to hit the ground running utilizing a diverse and expandable knowledge base acquired over a 20 year career in Information Technology

EXPERIENCE

STAY-AT-HOME PARENT Jan 20200 – Current

Caretaker for two children

oPreteen

oYoung and autistic

Child tutor

o1st Grade

o7th Grade

Self-taught and self proclaimed Child Psychologist

Personal chef for 2 children

oMeals cooked to order and fulfillment of special requests

Career Studies

oAzure Fundamentals

oAWS Cloud Practioner

WTech Solutions May 2019 – August 2019

IT Systems Specialist

Made technical recommendations for client site

Active Directory 2000/2003/2008 - Process Add/Move/Changes, creating, modifying and deleting accounts, enabling removing permissions, processing new hires and terminations Maintaining, modifying and updating company intranet

Exchange 2010 – creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives

Mobile Devices(iPhone, Android and Windows Mobile) – Activation, configuration and decommission devices for new hires and terminations

MS Server Administration– maintain server, install and troubleshoot applications, monitor server for abnormalities and perform scheduled health checks to ensure full functionality

Liaison for 3rd party vendor – Telephones

Troubleshooting system/server hardware and software issues: Windows XP, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008, Thin Clients, Desktops and third party applications

Identify, research and resolve technical issues

Create and maintain training documentation for new staff members

Updated and maintained MS Excel worksheets and reports for projects

Independent Consultant August 2018 – December 2018

Field Service Technician & IT Consultant(Various Small Businesses)

Installing everything from computers to small business networks from the ground up.

Consulting with clients to meet their system needs.

Upgrading all components of computer hardware and software installations

Troubleshooting, break/fix, hardware, software and network connection along with internet protocols.

Independent computer consultant for Desktop and Laptop repair, maintenance and upkeep.

Responsible for break/fix support of all laptops, desktops running on a Windows XP/Vista/7 platform.

Applications & Windows operating systems and Mac Ox installations

Install components (power supply/ram memory/interface cards)

Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.

Respond to and complete IT help tickets in a timely manner

Installed, configured and running data back process, Restore Captured Data, Install New applications, and maintained data migration of user’s profile and software deployment.

Dell desktop/laptop hardware installation, diagnostics, maintenance and break/fix operations.

Confirm device join to the domain, add the appropriate OU, AD, and add the appropriate administrator group.

Setup Microsoft Office 365 user’s accounts, setup outlook users email profiles, restore user signature.

Setup networked Office printers, repair and configures network connection.

Provided a high level of PC hardware/ software support for local/ remote clients in a Windows/ MAC environment

Trigyn Technologies, Inc. July 2017 – August 2018

Telecommunications Administrator

NYCHA NexGen Project – ANALOG TO VOIP MIGRATION/SUPPORT(IPT/UCCE)

Configured and deployed devices for Borough Management offices

Created and implemented standard description naming convention of all VOIP devices being deployed and/or already deployed

Provide local and remote support for all agency employees, Senior Staff and Agency Affiliates

Completed deployment of Cisco VOIP phones to borough management locations and provided post-deployment support

Worked with Site Managers and Managing Director on migration status, issues/resolutions, completion and suggestions

Administration of:

oCisco Unified Communications Manager 10.x; Provision, install, troubleshoot configuration and functionality

oCisco Unity 11.x; Creation and administration of voicemail, PIN resets, Quota delegation, troubleshooting connectivity and enrollment

oOne Call Now; create and schedule correspondence and notifications being sent to NYCHA Residents

Migrate users from Exchange UM to Unity

Travel to Borough Management offices and developments as needed for configuration, deployment and support of Cisco Phones and ATAs

Communicate with director regarding side projects and re-occurring issues

Configuration, installation and troubleshooting of Cisco ATAs for non-voip locations

Provide assistance and troubleshooting for video conference equipment

Trigyn Technologies, Inc. March 2016 – July 2017

Senior Mobile Support Engineer

NYCHA NexGen Project – Blackberry to Android

Manage agency Verizon accounts: Add/Remove services, line activation and suspensions, request warranty replacements for malfunctioning units

Educate and train agency employees on use & the Airwatch environment.

Support for Executive, Senior Staff and Admins

Provide local and remote support for all agency locations

Administration of:

oBlackberry Enterprise Server; Troubleshooting connectivity and application issues and enrollment of devices

oAirwatch; Troubleshooting connectivity, application issues and enrollment of devices

Communicate with manager regarding side projects and re-occurring issues

Worked with Airwatch Engineer regarding re-occurring issues within environment

Created documentation used for Agency training

Movaris ticket processing

DTG Consulting June 2015 – January 2016 Thin Client Support Engineer

Alternative Desktop Solutions Project

Support and roll out for Citrix Alternative Desktop Solutions being implemented to the organization

Configuration and troubleshooting of DELL Wyse D90 devices, mobile phones and tablets as well as repurposed PCs converted to Thin Clients

Educated and trained NYC Transit Employees on use, the environment and best practices for Wyse units

Provided local and remote support for all MTA Agencies utilizing Wyse devices

Administration of:

oActive Directory; account lockouts and Citrix Application Security Groups and external remote access

oCitrix AppCenter; Troubleshooting connectivity, sessions and application issues

Communicated with IT groups to resolve site/account provisioning issues

Worked with Citrix Engineers regarding re-occurring issues within environment

Lead for ADS Rollout Team members with connectivity issues and user application group provisioning

Regularly attended meetings with Program Manager and PMs regarding project status, environment and general issues and scheduling for migration sites

Worked with Project Managers, System and Network Administrators with site rollouts and user issues

Acted as an On-Site contact for migration sites during rollout in Project Manager’s absence

IT ACCEL October 2014 – January 2015

Systems Engineer

Migration Project

Review of small infrastructure acquisition to provide input regarding migration method to Project Manager

Archiving Terminated profiles, documents and mailboxes

Export and import of data via Robocopy and PowerShell scripts for a manual migration of Active Directory 2008/Exchange 2010 SP3

Additional Responsibilities:

-Liaison for Third-party Vendors

-Provide systems site support for client site and affiliated remote sites being migrated (MAC/Windows 7/Active Directory 2008/Exchange 2010 SP3/File Server/Print Server/Spam & Anti-virus/Mobile Devices/Tablets)

-Communicated regularly with Project Manager, CFO and Office Manager at client site regarding impacting issues and system status updates

Infinity Consulting Services August 2013 – April 2014

Senior Systems Administrator

Responsible for Executive Office as well as remote users throughout the globe

Reported directly with Head of Global IT Operations

Provided Server, System, Smartphone, Tablet and VOIP Telephone support for Administrators and Executive Officers of the company

Imaging of new system using SCCM 2012

Administrator(account delegation) – MS Windows Server 2008 R2/2012, (Unified Messaging Enabled)Exchange Server 2007/2013, Cisco Unified Communications Manager(CUCM)/CUCM Express and Cisco Unity

Placed best price purchase orders for special and standard equipment, systems and peripherals

Liaison for Senior Engineers within other IT Support Groups

Research system impacting issues, reporting and working with the Senior Engineers

Achievements:

Cisco Phone System Upgrade

Goal: Migrate phones from CUCM Express in to the full CUCM system for users – Modified VLANs from old to new and ensured connectivity and full functionality. Configured Users’ Unified Messaging Mailbox on Exchange Server after phone was connected successfully in to the new manager. Assisted users with new voice greeting, provided desk-side tutorials and demonstrated functionality

Entegration, Inc. May 2012 – June 2013

Systems Engineer

Responsible for Corporate Home Office at client site as well as 3 remote sites

Made technical recommendations for client site

Active Directory 2000/2003/2008 - Process Add/Move/Changes, creating, modifying and deleting accounts, enabling removing permissions, processing new hires and terminations Maintaining, modifying and updating company intranet

Exchange 2010 – creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives

Blackberry Enterprise Server – Activation, configuration and decommission of devices for new hires and terminations

Mobile Devices(iPhone, Android and Windows Mobile) – Activation, configuration and decommission devices for new hires and terminations

Barracuda Firewall/Spam Filter – Create email filters and exceptions within firewall to allow proper connectivity with external sites and resources

Terminal Server – maintain server, install and troubleshoot applications, monitor server for abnormalities and perform scheduled health checks to ensure full functionality

Citrix Presentation Server

Liaison for 3rd party vendor – Telephones

Provide Partners, Physicians, Senior Staff, Supervisors and clinical staff with on-site and after-hours support as well as for other clients of Entegration

Troubleshooting system/server hardware and software issues: Windows XP, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008, HP Thin Clients, DELL Desktops and third party applications

Identify, research and resolve technical issues

Create and maintain training documentation for new staff members

Facilitate helpdesk requests and fields inquiries/problems and provides updates to users on progress and completion of requests

Updated and maintained MS Excel worksheets and reports for projects

Responsible for training junior level support engineer

Relayed inquiries and discussed requests by client directly to upper management

Achievements:

Hardware Refresh (Physician Systems, Introduction of HP Thin Clients for use with Terminal Servers and HP Network Printers, Zebra Label Printers)

Planned, designed and implemented hardware refresh:

Created, optimized and deployed images for HP desktops where needed

Replaced old Windows XP machines with HP T510 thin clients, followed by centralizing their administration by creating an FTP FileZilla server and utilizing the HP device manager.

Created image for HP Thin Clients for use with terminal server and deployed via USB drive and HP Device Manager

Research and procurement of hardware resources needed for refresh

Printing Centralization

Eliminated networked HP LaserJet and Zebra printing re-direction issues with Terminal Servers

IT Consultant September 2000 - May 2012

Clients - Apollo Staffing, Frank Crystal & Co., Geller and Company, APS Healthcare, Proskauer Rose, Parsons & Brinckerhoff, Warner Music Group, Societe Generale, Citigroup, McGuire Woods LLP

Positions Held - Desktop Technician, Senior Analyst, Executive Support, Regional Hardware Technician, LAN Administrator, Systems Administrator

RESPONSIBILITIES

Active Directory – Process Add/Move/Changes, creating, modifying and deleting accounts, enabling and removing permissions, processing new hires and terminations

Exchange – creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives

Terminal Server – monitor sessions, assisting users with connectivity and lockouts

Avaya/Cisco Phone Systems – administration of phones systems, voicemail boxes and extensions for users and processing Mobility requests

Providing End-User and Executive support for Corporate Headquarters and as well as eight remote sites

Troubleshooting system/server hardware and software issues; Windows XP, Windows Vista, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008 and third party applications

Providing document support for MS Excel and MS Word documents

Maintaining inventory and support of hardware, printers, wireless devices(Verizon USB Broadband/MiFi) via MS Access Database

Facilitates helpdesk requests and field inquiries/problems and provides updates to users on progress and completion of requests

Identifies, researches and resolves technical problems

Responsible for providing desktop support for systems and software through phone and direct contact with the clients

Installs, repairs and configuration of PCs and MACs, peripherals, and other end user equipment including: Blackberries, Android, phones, cell phones, Windows Mobile, iPhones and iPads.

Administration of MS Server 2003/2008, Terminal Server, Blackberry Enterprise Server, Citrix Presentation Server, RSA SecureID Authentication Manager

Maintains documentation for all helpdesk and end user processes and procedures

Liaise with technology vendors for support and installation services

Asset Tagging of purchased equipment and updating inventory database

Dedicated Executive support for company officers and upper management

Provides support to VIP/Executive customers in the office and home locations, local traveling required

Provided Support for MS Office, Citrix Access and user/group applications installs, configuration and troubleshooting

Acted as a liaison for other groups by providing information and troubleshooting information to Senior Server Admins.

Install, configure, troubleshoot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals

Administration of:

oMS Exchange 2003/2010, MS Server 2003/2008, Blackberry Enterprise Server, Citrix Presentation Server, SPAM/Anti- Virus/Firewall

Updated and maintained MS Excel worksheets and reports for projects

Perform data migration for Windows XP/7 and MS Office 2003/2010

Imaging of Hard Drives using Symantec Ghost Server and PC configuration for connection to Windows Server 2000/2003/2008 Network, network printers and network shared drives.

Installed, configured, troubleshot, maintain, upgrade, and repair Desktop/Laptop/Server/Network hardware and peripherals

Provided Desktop Support group with technical expertise for known and unknown issues while updating/creating support documentation

Desk side/Remote Support for onsite and visiting personnel for the New York Office and support for satellite offices across the globe

Provided Support for MS Office, Citrix access and user/group application installs, configuration and troubleshooting

Liaison to senior groups and Third-Party Vendors by providing information and troubleshooting information.

Install, configure, troubleshoot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals as well as configuring and troubleshooting issues

Performed Personal Folders and Personal Address Books setup, back-ups in XP and Office 2000/2003/2007 and use of Windows Server 2003/2008 Active Directory

Updated and maintained MS Excel worksheets/reports for projects and inventory

Performed data migration for Windows XP Professional and MS Office

Installed, configured, troubleshot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals

Provide technical expertise and advise for known and unknown issues

End-User training and application assistance

Education

February 2005 - March 2008 Chubb Institute New York, NY

Vocational Certificate of Education

Computer, Networking and Security

Coursework Completed:

A+ Hardware, A+ Software, Network+, Windows Administration, Advanced Windows Administration, MS Server 2000/2003, MS Exchange, Intro to Linux, Advanced Linux, Forensics, Intro to Cisco, Advanced Cisco, Security+

August 1998 – May 2000 Borough of Manhattan Community College New York, NY

Major: Computer Science

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