Flight Attendant Secretary

Curriculum Vita

Personal Information

Full Name: Pelagia Matlala

SA Citizen: Yes

Address: *** ***** ******* **********

Required Salary: Market Related

D.O.B: 25 July 1980

Gender : Female

Languages: English / Setswana / Shona

Driver’s License : Code 8

Contacts: 079*******

Email: *******.*******@*****.***

Qualification Background

Institution: Technikon SA

Course: (NQF4) Matric equivalent

Year: 2003

Institution: QAS Aviation Academy

Course: Flight Attendant

Year 2004

Institution: Crumbles Chefs Academy

Course: Pastry Chef

Year: 2019

Employment History

Company : Louis Pasteur Hospital

Duration : Feb 2016 to 2017 September

Position Held: Secretary

Duties

• Full Administration Functions

• Screening call and handling queries

• Processing claims

• Verification of patient funds

• Booking in patients

• Diary management

• Scheduling appointments

• Make sure all mail and queries to and from the Doctor’s offices are recorded.

• Capture incoming and outgoing documents

Reason for leaving: seeking better prospects

Company: Legae Private Clinic

Duration: June 2013 - August 2015

Position: Held Secretary

Duties

• Screening call and handling queries

• Processing claims

• Verification of patient funds

• Booking in patients

• Diary management

• Scheduling appointments

• Make sure all mail and queries to and from the Doctor’s offices are recorded.

• Capture incoming and outgoing documents

Reason for leaving : Temporary assignment

Company: Libra Productions

Duration: June 2012 - August 2012

Position Held: Team Leader

Duties

• Management and achievement of sales standard

• Set and monitor clear performance objectives for all team members and ensure they are

achieved by training and developing a professional, highly skilled, and motivated team.

• This will involve preparing and implementing development plans for each individual,

accompanying sales representatives on a one on one basis and holding team meetings.

• Develop a clear succession planning process, so that the company can draw upon a pool of

development talent.

• Co-ordinate the teams calling itineraries and frequency of account contact to meet standards

of service and coverage requirements.

• Achieve specific brand initiatives

• Manage sales driver implementation and reporting.

• Act as a central point for effective communication.

• Interpret and analyse information in respect of account, consumer, competitor activity and

opportunities for brand company development.

• Ensure accurate, clear, and timely team briefing, which would include promotional and

merchandising activities, brand company initiatives and service objectives.

• In making recommendations to the regional sales strategy, submit specific cost/benefit

proposals for a change

• Ensure the effective completion of the areas administration including, maintenance of

accounts records, calling it interties, training documentation, special reports, and each

individual's personal expenses.

• Monitor, control and report expenditure against all financial budgets assigned to the area.

• Provide input and take responsibility for sales forecasts of areas/customers and maintaining

visible productive relationships with trade accounts

Reason for leaving: Retrenchment

Company: South African Breweries (SAB)

Duration: April 2009 - August 2011

Position Held: Sales Representative

Duties

• Implement the national/regional and adhoc promotions. This may include demand shaping

promotion activities.

• Achieve sales/brands volume targets in identified segments.

• Manage price to Regional recommended selling price per segment guidelines.

• Ensure rep calling is executed according to the defined TSP per segment.

• Conduct regular account reviews.

• Execute BTL merchandising according to the regional marketing plan.

• Handle Customer and Consumer complaints and queries.

• Manage product quality in relation to SAB quality standards.

• Manage sales administration requirements.

• Develop and manage sound customer relations.

• Manage trade visits.

Reason for leaving resigned

Company : South African Breweries (SAB)

Duration: May 2007 - March 2009

Position Held: Depot Clerk

Duties

Trade visits

Capturing of customer orders (SAP)

Printing of invoices on (SAP)

Checking in and out of Trucks (SAP)

Planning of loads. (SAP)

Handling customer queries

Reason for leaving promotion

Company: South African Breweries

Duration: March 2005 August 2006

Position: Telesales consultant

Duties

Calling customers to capture orders (SAP)

Handling incoming calls and Capturing customer complaints

Handling outbound calls for sales

Reason for leaving: Maternity leave then was promoted upon return

Company: South African Breweries

Duration: March 2005 -August 2006

Position Held: Assistant to the Licensing officer

Duties

Document handling

Organizing Workshops

Research

Data capturing

System Management

Compiling daily activity reports

Making travel arrangements

Reason for leaving: Temporary assignment

Company: Legae Private Clinic

Duration: April 2001 - December 2001

Position Held: Secretary

Duties

Full Administration Functions

Screening call and handling queries

Processing claims

Verification of patient funds

Booking in patients

Diary management

Scheduling appointments

Make sure all mail and queries to and from the Doctor’s offices are recorded.

Capture incoming and outgoing documents

Reason for leaving: Temporary assignment

References:

Kwena Mosomane 082-***-****

Brenda Pelo 084-***-****

Contact this candidate