HUMAIRABINTICHENAN–RESUME *

HUMAIRABINTICHENAN

PermanentAddress:

**,********,***********,

05250AlorSetar,

KedahDarulAman

PostalAddress:

No76,JalanWarisanBestari7,

TamanWarisanBestari,

43900Dengkil

SelangorDarulEhsan

+601********

ado7ts@r.postjobfree.com

PERSONALINFORMATION

ICNumber:871*********

BornNovember25th,1987inAlorSetar,Kedah

Citizenship:Malaysia

Maritalstatus:married,2kids

Gender:Female

Race:Malay

Religion:Islam

Weight/Height:69Kg/170Cm

CurrentSalary:RM5200

ExpectedSalary:RM6500(Nego)

PersonalCharacteristics:

1)Hardworking 6)LateralThinker

2)Responsible 7)Competitive

3)TeamPlayer 8)EmotionalInteligence

4)StrategicThinker 9)CulturalInteligence

5) NatureLover 10)Discipline

WORKINGEXPERIENCES

BMWCredit(Malaysia)SdnBhd,Cyberjaya

CommercialFinanceExecutive(ContractPosition)

08Jan2019untilPresent

Monitorandmanagethedealers’creditutilizationandcreditlines.

Managethedealers’outstandingensuringoverduepaymentsarepostedinatimelymanner.

HandlingcashpostinginCFS(CommercialFinanceSystem)andreconciliationprocesses/ issueswithFinanceTeam

EnsureaccuracyofdataintheCFSforeachunitoffloorstockbydealer.

EnsureandprovidestocklistreporttoNSC(NationalSalesCompany)anddealersupon request.

Preparingandprovidingdailyreports(CreditUtilizationreportforaldealer)tomanagement andNSCteamafterendofworktogiveclearoverviewoflatestdealercreditlimitutilization

AssistCommercialFinanceManagertoanalyzeerrorsintheCFSsystemandraiseissuetoIT

(localandexternalprovider).

FolowuponcurtailmentpaymentfromDealer(monthlyinvoicegenerationandpayment HUMAIRABINTICHENAN–RESUME 2

remindersaccordingtotheSLA).

MaintainandimprovetheexistingprocessestochalengeandimprovetheGuidelines accordingtothenewestregulatory,legalandbusinessKPIrequirements.

SupervisionsoftheColateralManagementincludingusedcars,democarsandetc.

EnsureoptimalefficiencyandeffectivenessintheAuditprocesswithcorrectandtimely reportingofAuditresultsanddealercashflow/delinquencyresults.

SupportforEndofMonthprocessesforaldealersaspertheEOMdeadlinesandensureal reportingtoaccountingisdoneaccuratelyonamonthlybasis.

SupportforCommercialFinancebusinessexpansionfornon-floorplanBMWDealers.

Assist/provideadvice/explanationtodealersregardingcreditline,settlementdetailsand theirwholesaleportfoliostatus.

EnsuresclosecooperationwithCFrelatedstakeholdersincludingOperations,Financeand RiskManagement,LegalandAuditwithinSF.

Ensurealcommunicationsandcorrespondencerelatedtocommercialfinanceprocessis archivedontimelymannerforauditpurposes.

EnsurealvehicleapprovedinCommercialFinancesystemisregisteredinFIS.

Ensurealreportsgeneratedformeetingsandreportingpurposesaregeneratedontimeand savedinthesharepointataltime.

Ensurealstockauditsarecarriedontimelymannerandreportsarecirculatedandsavedin thesharepoint.

Coordinatewholesalestockauditbyexternalauditor(Acorn)onamonthlybasisaccordingto thedealerrating.

Folowupandconductsubsequentauditstocheckonunsightedvehiclesduringthefirst audit.

ReportandissuelettertodealersforanyvehiclesfoundtobeSoldOutofTrust(SOT)during theaudit.

Responsibleforunitcreationandpayoutofvehicleinthecommercialfinancesystemona dailybasis.

InvolveinUAT/SITtestingforSystemEnhancementbypreparingtestCases&TestScripts

UpdatingTestResultinALMandraisedticketforDefectissueinsystem AdeccoStaffing&OutsourcingSdnBhd

ForBMWCredit(Malaysia)SdnBhd,Cyberjaya

RecoveriesExecutive&ProjectPortfolioManagement(10MonthsContract) 22Febuntil30Nov2018

Handlingrepossessedvehicles/equipmentforBMWCredit(M)SdnBhdandBMW FinancialServicesSingaporeforauctionandremarketingprocesses.

Assistcustomersandclientsenquiriesviacalcenteroperation.

Preparedailyandmonthlyreportforremarketingvehicles.

DealingwithdebitingpaymentandchargesinBEAM.

Assistinpreparingletters,SettlementQuote,documentationneededforE-batal procedures(soldauctionvehicles)andProofofPostinglisting.

AdviceresponsibleLegalfirmtoapplycourtorderonbehalfofBMW.

Assistinwholesaleoperationandreviewaloperationalflowsavailableindaily processes.

Reviewandupdateprocessmappingbyverifyingwithrelatedteamsforrelated processesinvolveasperBusinessasUsual(BAU).

Assistinpreparingandreviewingusermanualasperlatestprocessenhancement availableinthesystemtobeadded,appliedandupdatedinthedocument.

PreparingStandardofProcedure(SOP)fornewprojectmanagementflows.

InvolveinauditreviewUseraccessavailableforalsystemsavailabeforal operationalfields.

HUMAIRABINTICHENAN–RESUME 3

BrillianceInformationSdn.Bhd.,Cyberjaya

TestManager/Lead(6MonthsContract)

07Julytil28Dec2017

ResponsibleinleadinguCustomsProjectwithRoyalMalaysianCustomsDepartment

(RMCD).

Plan,organizeandschedulealoperationsactivitiesinagreementwithRMCD.

Prepareadetailtestplanforthetestingactivity.

PreparedetailstaffingscheduleforQCEngineersandFunctionalLeadswhowilbe facilitatingtothetestingactivities.

ToprepareandsubmitalEntranceCriteriarequiredforalsystemtestingactivities.

ToprepareandsubmitExitCriteriaandobtainsignofffortestingactivities.

WorkcloselywithBusinessAnalyst(BA)toverifyandapprovealtestcases,test dataandtestscriptspreparedbyQCEngineer.

MonitoringdefectsusingTFS(TeamFoundationSystem).

Responsibleinpreparingdaily,weeklyandmonthlytestingreportactivities.

Involve in handling administrative tasks bypreparingminutesmeeting,slide presentation,documentationofminutesmeeting,OTclaimsandleaverecords.

Takingdownmeetingminutesandcirculatingtomanagementbeforenextmeeting. HUDECCANTECHNOLOGIESSDN.BHD,KualaLumpur

TesterEngineer(6MonthsContract)

06Octtil28Apr2017

ResponsibleinhandlingnewprojectwithPrudentialAsiaServicesMalaysiafor PrudirectonlineProject.

WorkcloselywithBusinessAnalystinpreparingtestcases,testdataandtestscripts forsignoff.

InvolveinsystemtestinginSITandUATlevel/ILsystem.

PreparingSOP/BR(BusinessRequirement)documentforUAT/SITTesting.

RaisedefectinJIRAforanyissuesoccurredduringtesting.

Folow-updefectsinJIRAbyinvolvinginregressiontesting(Re-testing).

PreparingTestScenariofornegativetestinginSIT/UATlevel. FINEXUSINTERNATIONALSDN.BHD,Cyberjaya

SeniorOperationExecutive(SystemTester&CustomerServices) 28Oct2014-15Sep2016

SeniorExecutiveforBMMBproject,SystemTesting,Debit&CreditCardApplication

Compilation&monitor"floatingfunds"foraccountreconciliation purposes.

Daily&MonthlyCardTransaction&Reloadsreconciliationmonitoring&reporting includingidentifyingunreconciledamountstriggeredbyFinance.

Preparingdaily/monthlyandyearlyreconciliationreportsforrecordkeeping.

PreparingmonthlyBNMreporttosubmittoBankNegaraMalaysia.

PreparingandgeneratedailytestcasesaccordingnewsystemprovidedinUAT,SIT andProductionenvironmentbyprovidingscreenshotineverytestcases.

HandlinganysystemissuesbypreparingtheSCR(systemServiceRequest)forour furthertestingandcompilingalissuesin1excelsheetstofurtherinvestigationand folowupwithITteam.

HUMAIRABINTICHENAN–RESUME 4

Preparingalthereporttemplates(daily/monthly/yearly)/formswhichneededand submittoITteam todeployinProductionenvironmentasperrequirementbyour businesspartners/BNM.

Generatingtransactionusingterminaltotestthetransactionreportsinsystem for newdebitcardtesting(Dailychecking).

PrepareSOPs,userGuideandalsoTestguideforbusinesspartnersandITteam.

InvolveinfraudtestingusingFDS(FraudDetectingSystem)usingtestcasescreated byusasperrequirementbyBNM./SQL.

Ivolveincustomerservices/calcentreoperations/IVRTesting/AMLinvestigations/ Paymentprocessing.

Handlingpaymentsviaonlinebankingsystem/internetbanking.

InvolveinHRtasks(leaverecord/staffOTandclaims).

HSBCELECTRONICDATAPROCESSING(MALAYSIA)SDN.BHD,Cyberjaya SeniorGlobalSupportExecutive(HongKongPayment)

16Jun2011-26Sept2014

Accounting/PaymentsExecutive/SeniorExecutiveforPre-AdviceTeam(TreasuryOperation)

KeyinthedatainexcelformatusingNostroGenmanualy.

UsingGMGandHSBCnetsysteminday-to-dayprocessingthedata

Receivingandsendinge-mailbyusingLotusNotesespecialyininvestigating, Resolutionandownershipofalissuesrelatingtotheprocess.

LabelinganduploadingthedatausingGWISsystem.

Providegoodvaluetoclientswithouttimegapduetocurrencyexchangeasper clientsinstructionfortheirmoneytotransferintheiraccountonthesameday

ProvidingHSBCclientswithgoodvalueininvestingtheirmoneyinHSBCMalaysia/ reporttotreasuryteamusingINFRAviaLotusNotestoinvestfirstevery30minutes beforecurrencycutofftime.

Beinganapprovalfordataentrydonebymakerinprocessingpayment.

Beapermanentrecruitertorecruitnewstaffingivingtrainingfornewprocess enhancementandtoachievetargetcustomersininvestingfundstoHSBC.

InvolveinHRtasksbypreparingOTclaim reports,LeavereportsandManagement Reports.

Handlinginboundandoutboundcalsfromcustomersinprovidingfinancialservices

(Queries,Issues,Complaint).

InvolveindailyreconciliationprocessesusingTLMSystem

SupportingCalCenterteam byinvolvinginAMLinvestigation,IVRtesting,CRM operations.

HUMAIRABINTICHENAN–RESUME 5

EDUCATION

1)Level :University

Course:BachelorDegreeofHumanSciences(Communication)(Honours). Institution :InternationalIslamicUniversityMalaysia(IIUM) Graduation :27May2011

Grade :CGPA2.559

2)Level :Pre-University

Course:HumanSciences

Institution :MatriculationCentreInternationalIslamicUniversityMalaysia Graduation :8thJune2007

Grade :CGPA2.685

MAINCOURSESTAKENATTHEUNIVERSITYLEVEL

COURSECODE COURSETITLE

COMM1010 IntroductiontoMassCommunication

COMM2999 ResearchMethodology

COMM3030 ComputerMediatedCommunication

COMM4450 MuslimPress

COMM4230 OrganizationCommunication:CaseStudy

RKGS2010 CreativeThinkingandProblemSolving

CCSP1492-2491 SUKSISSkils

LEADERSHIPANDSOCIALSKILLS

SKILLS EXCELLENT GOOD

FAIRLY

GOOD

Leadership

Negotiation

Management

Communication

Listening

Self-esteem

Assertiveness

Workunderpressure

Dedication

Social

CommunityServices

Respect/honorothers

Cooperation/commitment

Maintain/buildrelationship

TECHNOLOGICALSKILLS

WindowsXP,WindowsVISTA,Windows7,MicrosoftOfficeApplications, WindowsMovieMaker,Internet,StatisticalPackageforSocialSciences(SPSS),SQL, ITIL/iBMSeries/AS400,SAP,.Net,JIRA,Silverlake,AML

HUMAIRABINTICHENAN–RESUME 6

LANGUAGESKILLS

MALAY

Speaking Excelent

Writing Excelent

ENGLISH

Speaking Good

Writing Good

ARABIC

Speaking Moderate

Writing Moderate

EXTRACURRICULARACTIVITIES

ParticipateinLeadershipTrainingProgramme(LEADTRAIN)ascommitteefor PreparationandTechnical(Prep&Tech).

ParticipateinKursusAsasPGAMembacaKompas,Peta/PanduArahdan IkhtiarHiduporganizedbyPDRMandSUKSISon09/04/2008-13/04/2008.

ParticipateinIbadahCamporganizedbyCo-CurricularActivityCenter(S-DEV), IIUMunderSUKSISon09/07/2009-11/07/2009.

ParticipateinTeamBuildingProgrammeorganizedbyCo-CurricularActivity Center(S-DEV),IIUMunderSUKSISon04/09/2007-06/09/2007.

ParticipateinLatihan/UjianMenembakSenjataApiRevolver.38SPL&Colt M165.56MMorganizedbyPDRMunderSUKSISon21/02/2009-22/02/2009.

ParticipateinEtika&PengurusanIntegritiPDRMorganizedbySUKSIS.

ConvocationDayasInspektorSukarelawanSiswaSiswiPolisatUniversity Malayaon19Jun2010byTanSriMusabinTanSriHajiHassan(IGP).

MemberofRakanAlamSekitar(RAS).

ALLTRAININGCOMPLETEDINHSBC(2011–2014)

Sanction.

Anti-MoneyLaundering.

FATCA

InformationSecurity(SecuringInformation,ProtectingReputation).

BusinessResilience-Bribery,ZeroTolerance.

IAS&IFRS.

CustomerDueDiligenceandRecordKeepingRequirementforanti-Money. LaunderingandCounter.

TerroristFinancing-businessPolicyandPrinciplesforCounteringBribery. HUMAIRABINTICHENAN–RESUME 7

REFERENCES

Name :NurulHudaMohamadZaki,

Address :A-G-02SMETechnopreneurCentre,

2260JlnUsahawan1,

63000Cyberjaya,Selangor

ContactNo. :018-*******(h/p)

Position :TestLead

Email :ado7ts@r.postjobfree.com

Name :NorAkmarDolah

Address :DepartmentofHSSIMSPayment,

3500JalanTeknokrat3,63000Cyberjaya,Selangor

ContactNo. :012-*******

Position :Assistantmanager

Email :ado7ts@r.postjobfree.com

Contact this candidate