Fagmieda Petersen

Cover Letter & CV

Dear Sir/Madam

APPLICATION FOR EMPLOYMENT

I hereby wish to express my interest in the position advertised. I am an enthusiastic and hardworking person with a friendly personality. I am organized and willing to accept responsibility in meeting a deadline promptly.

I am always motivated and driven to achieve great results. I believe that communication is an integral part of any job and in my opinion, I possess above average communication skills, which I have gained through my customer service experience. Furthermore, my experience in Call Centres, combined with my duties as a switchboard operator in the trauma unit of a hospital, has skilled me with the competencies required to handle stressful situations, pay attention to detail and afforded me valuable planning and organising skills. I regard myself as an honest, trustworthy, reliable person, who strives to be objective and impartial in emotionally laden situations; I’m well-groomed and present myself in a mature and courteous manner. I’m open to new experiences and will not shy away from a challenge. I work well in a group and on my own. I am able to multitask, and work extremely well under pressure. Please find attached my CV for your perusal. Any additional documentation required can be provided upon request.

Given the opportunity, I will prove to be an asset in the position advertised. Looking forward to hearing from you.

Yours faithfully

Mrs Fagmieda Petersen

Mrs Fagmieda Petersen

17 Francolin Crescent, Seawinds, Retreat

7945

Mobile: 078-***-****

Email: ado7sh@r.postjobfree.com

PERSONAL INFORMATION

Name : Fagmieda Petersen

Date of birth : 14 February 1985

Nationality : South African

Marital Status : Married

Dependents : 1

Languages : English and Afrikaans

Criminal Record : None

Heath : Excellent

Highest Grade Passed : 12 (2004)

SUMMARY OF RELEVANT SKILLS and COMPETENCIES

Experience in Emergency (Health Care) and Call Centre environment.

Advanced knowledge of relevant software packages and sound application of relevant computer programs – Office Suite (Word, Excel, Power Point, Outlook)

Skilled at building positive interpersonal relations

Effective communicator, attentive listener, patient and diplomatic

Excellent written and verbal communication skills as well as a well-defined report writing ability

Personable and flexible; work extremely well individually as well as within a team

Competent at managing responsibilities in a fast-paced, high volume atmosphere

High Dispute resolution rate

Good organising, coordinating, scheduling and planning abilities using resources available

Diversity Management skills

Portrays professional image but very approachable

Discreet when handling confidential information

Quality conscious

Resilient- Flexible with the ability to adapt to rapid changes

High level of work ethic

WORK EXPERIENCE

Place of Employment: WNS Global Services SA (Pty) Ltd Position Held: Senior Associate Operations (Tender Administration) Duration: 16 March 2020 to Present

Key Performance Areas:

Providing Administration Support to a variety of clients including Total Gas and Power in a Call Centre setting

Providing customer care and technical support telephonically and via email

Managing and Coordinating Requests for Quotations in response to Tender applications

Data capturing

Adhering to company policies and procedures

Place of Employment: Faircom (Faircape Group) ISP

Position Held: ISP Administration Assistant

Duration: 19 August 2019 to 15 March 2020

Key Performance Areas:

Process telephonic and online applications received via website

Add client details to tracking sheet and dispatch router via courier or Faircape Drive

Schedule installations

Ensure smooth running of workflow by doing regular follow ups

Attend to high volume of emails

Attend to tickets on internal system

Place of Employment: iiNet - Australia's 2nd largest DSL Internet Service Provider (ISP) Position Held: Customer Service Representative

Duration: 14 July 2014 – 16 August 2019

Key Performance Areas:

Promoting iiNet products and services including modems/routers and hardware

Applying relevant iiNet policies and procedures

Computer networks and various software

Following prescribed fault finding and trouble- shooting procedures to resolve customer complaints

Applying basic management accounting principles and practices when generating invoices

Relocating services to different locations

Identifying potential sales leads and referring them to colleagues.

Processing hardware orders

Ensuring all business emails are responded to

Assisting with complex and escalated calls and queries from irate customers.

Collecting daily stats and report to manager

Providing coaching and support to Junior agents on calls and system

Resolving customer disputes and achieving customer service standards by utilizing quality /effective communication skills

Place of Employment: City of Cape Town – Sport and Recreation Department (Muizenberg Pool) Position Held: Clerk/ Cashier

Duration: 1 October 2013 – 6 April 2014

Key Performance Areas:

Providing a personalized, friendly and efficient service to patrons

Responsible for the accurate cash management

Performing daily cash-up functions and also bank reconciliations

Banking large volumes of cheques and cash daily

Managing Key and Float registers

Administration and recordkeeping

Investigating and resolving cash shortages and surpluses

Helping to resolve customer complaints.

Place of Employment: Victoria Hospital

Positions Held: Clerk/Switchboard Operator

Duration: February 2013 – September 2013

Key Performance Areas:

Answering/Operating hospital switch board

Providing logistic support

Ordering and maintaining relevant office supplies

Creating purchase orders from requisitions

Keeping stock room and stationery room neat and tidy.

Performing roll-call of all staff on duty

Filing and safekeeping of important documents for audit purposes

Administering admission and discharge of patients in trauma unit and various out-patient departments including Surgical, ENT and High Care Units

Dealing with booking of appointments and booking enquiries

Requesting patient folders from registry

Handle patient queries

Establishing and maintaining effective working relationships with co-workers, supervisors and the general public

Performing other routine clerical tasks as assigned Place of Employment: Pick ‘n Pay (Plumstead)

Positions Held: Shop Assistant

Duration: September 2003 – March 2012

Reference: Paul Robins – Manager (021-***-****)

Key Performance Areas:

Performing cashier functions

Occasionally relieving the frontline receptionist

Managing the coffee bar and cigarette counter

Customer Service

Stock Taking

REFERENCES

Llewellyn Marks – Manager (iiNet): 083-***-****

Edwin Genade – Principal Facility Officer (City of Cape Town): 021-***-**** / 082-***-**** Gregor Mthethwa – Clerk (City of Cape Town): 021-***-**** / 073-***-**** N G. Jones – Operational Manager (Victoria Hospital): 021-***-**** Paul Robins – Manager (Pick n Pay): 021-***-****

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