Executive Assistant

SUSAN RAMOS GARDNER

Cell: 203-***-**** / Email: ado7s1@r.postjobfree.com

Bilingual: English/Spanish

Summary and Professional Skillset

An agile self-starter and collaborative team player with attention to detail. Quick learner with a proven track record in managing and prioritizing multiple, complex projects. Passion for applying broad professional skillset to help boost organizational efficiency, streamline business and communications processes to drive required outcome. Relevant Professional Experience

Prudential Financial, Inc., Shelton, CT

Senior Communications Specialist, ISG Events & Planning, Oct 2015 – Aug 2021 Communications Specialist, Annuities Communications, Jan 2011 – Oct 2015 Planning and coordination of meetings and employee engagement events within Prudential’s Individual Solutions businesses, ranging from town halls and employee appreciation to leadership summits and sales conferences.

• Responsible for logistics planning and coordination across multiple sites and business units, including offsite venue selection and contract negotiations in partnership with LCBE

• Internal and external relationship management and event promotion with key stakeholders resulted in enhanced employee engagement and more active participation

• Helped drive continuous improvement resulting in average event satisfaction ratings growing to 8.5-9.0 (on 10-point scale)

• Through budget and expenses tracking, ensured that the team met all financial goals for each event; partnered with Finance to oversee budget and purchasing decisions

• Created standard operating procedures and instructional guides for ISG and Prudential Communications (ex: developed process for distribution list management)

• Creatively launched the GrubHub delivery service as a virtual dining option at the on-set of COVID-19 which has since been centralized within Prudential’s Event Management portal (aka Conference and Meeting Services); managed end-to-end contract negotiation, developed guidelines, best practice and FAQs for all businesses.

• Drove cross-business alignment and collaboration by creating and managing SharePoint calendar for individual solutions businesses, as well as master ISG employee distribution lists in partnership with Human Resources

• Wrote, edited and distributed internal communications, organizational announcements, business function messaging and intranet article content

• Managed special projects including success metrics tracking and analysis of events and communications for department leadership and employee recognition programs

• Co-founded the Prudential Annuities Administrative Professional Development Organization with the mission to help the AP’s partner throughout the business, enhance growth and development, share best practices, and build a stronger administrative community

• Mentored multiple Executive Assistants within Prudential who have successfully been promoted and/or have been selected for desired stretch assignments

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Executive Administrator, Prudential Annuities Center for Sales Excellence, Sept 2009 – Dec 2010

• Provided senior executive and department operations support including calendar management and continuous review of leader message intake to flag urgencies, important information and requests

• Successfully coordinated new hire onboarding and team building events designed to enhance teamwork, camaraderie, collaboration skills, out-of-the-box thinking and trust in each other

• Developed strong partnerships across the company in managing all administrative duties for the department including security liaison, records management, invoice processing, technology and facilities requests Anton/Bauer, Inc. a Vitec Group Company (HQ-London), Shelton, CT Office Manager/Executive Assistant to the President, Aug 2008 – Sept 2009

• Served as office manager, support staff supervisor and assistant to the President of Anton/Bauer

• Coordinated PR, Marketing & Advertising collateral and media kits

• Collaborated with sales executives on product ad placement and updates to the website

• Coordinated international travel and housing negotiations for hundreds of sales executives attending the annual National Association of Broadcasters (NAB) show in Las Vegas as well as other annual sales meetings GE Corporation, Stamford, CT

Executive Assistant & HR Coordinator, Feb 1997 – Aug 2008 Performed staff supervision, project management, coordination as well as administrative duties for the leaders of various GE businesses (GE Energy Financial Services, GE Treasury, GE CFI, GE Capital Corporate, GEC IT Solutions) and functions (Debt Finance, HR, Organizational Communications, Diversity & Work/Life, Operations, Technology and Risk Management).

• Coordinated and delegated responsibilities among multiple administrative assistants

• Post-Merger Integration - Introduced and navigated the new support staff thru business and company policies, procedures, internal applications and GE’s Mission Statement and Values.

• Created the new hire onboarding process checklist which was distributed to all the businesses’ assistants

• Coordinated annual meetings, employee appreciation and Power Trips for award recipients

• Assisted facilities management with focus groups on redesigning/remodeling aimed at achieving a new green energy efficient facility

• Managed complex office moves and floor planning

• Assisted with the production of multiple Work/Life initiative program toolkits and global distribution

• Generated reports via PeopleSoft to review diversity data and facilitate mentor/mentee match ups

• Coordinated annual INROADS Conferences to help develop and place talented minority youth in businesses in preparation for corporate and community leadership

• Composed, proofread, edited and distributed internal communications

• Administrative duties included new hire onboarding, calendar management, email review and delegation, travel coordination, expense reconciling, invoice processing, budget tracking, procurement and technology requests

Recognitions & Awards

Prudential Individual Solutions Group Recognition – Cosmic Co-Creation Award for The Amazing Product Solutions Experience

Prudential Annuities - Prudential Annuities ACHIEVE Award - Exceptional Leadership – Co-founding the Prudential Annuities Administrative Professionals Organization GE Awards: Power Trip (Annual - Outstanding Achievement), Management Awards (Post Merger Integration, Team Building and Employee Appreciation), All Star Award (Bi-annual Outstanding Achievement). Education

The Berkeley College, New York, NY – Business

Technology Proficiencies

Microsoft Office Suite, Microsoft Planner, Microsoft Forms, Sharepoint, Workday, Salesforce Marketing Cloud, Adobe

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