Iqra Shahzad

Bayside, New York *****

917-***-**** ado7r6@r.postjobfree.com

PROFESSIONAL CERTIFICATIONS

CompTIA Security+

Education

Ashford University – San Diego, CA June 2020

MBA in Information Systems

Queens College - Flushing, NY

Master’s of Science – Accounting May 2016

Bachelor of Arts – Accounting, Information Systems, and Economics December 2013

TECHNICAL SKILLS

Security Tools – Data Loss Prevention, Remedy Tickets, JIRA, ServiceNow, McAfee Network Security Manager, McAfee ESM, FireEye, FireEye Redline, Symantec Endpoint Protection, App Scan, Zen Map, Splunk, Kali, Nessus

Applications/Services – MS Office Suite (Excel, Outlook, Access, PowerPoint, Visio) MS Exchange, MS Project, Dreamweaver, Fireworks, Visual Studio, Active Directory, Protocol Analyzers, CCH ProSystem-FX Tax and Engagement, Reuters Checkpoint, QuickBooks, Creative Solutions, Skyline Accounting Software, Lawson Software, Tableau, Power BI, OBIEE, and Business Intelligence 4.1

Programming Languages – HTML, XHTL, MySQL, ASP, SQL, TCP/IP

Operating Systems: Windows 7/8/10/NT/2000/XP/VISTA, Linux, Mac OS, Virtual (vSphere, VMWare, Virtual Box)

PROFESSIONAL EXPERIENCE

New York Presbyterian Hospital, New York, NY November 2018 to Present

IT Support Specialist

Used SCCM Management Console to deploy network wide updates, push applications, and run scripts.

Clearly document each case, escalation, ETA’s, prioritization, assigning, and all other helpdesk software problems using Remedy and Service now ticketing system.

Installed McAfee anti-virus software on all compliance PC’s/laptops. Regularly performed updates through McAfee Console, set Auto scan times and dates.

Windows Deployment Services, Capture images, imaging PCs, Windows Update, System Upgrades, and build employee machines using drives on different domains with different access rights.

Grant SharePoint permissions for various document libraries per user’s request. Edit SharePoint sites and solve SharePoint related requests (crawling data, lost documents, unable to check-in/check-out documents. Create and delete workflows, migrations of various documents, and editing user’s sites).

Remote Access using Duo and Remote desktop viewer

Configured Active directory objects, group policies, file and printing services, login scripts, replicas and partitions, firewall filter.

Upgrade operating systems, provide system recovery and remove any ad ware/spy ware or viruses, install or remove any program/software. Detect, report and classify bugs

Jamais Vu Incorporated, New York, NY October 2016 to October 2018

IT Help Desk Analyst

Provided support by answering questions, troubleshooting problems, teaching employees application and system functionalities

Collaborated with system engineers to investigate root cause analysis regarding technical issues

Identified and submitted tickets using Skyline professional system based on priority and urgency

Managed inbound and outbound calls, messages, and emails

Provided quality support to end users with a high degree of customer satisfaction, technical knowledge and timeliness when resolving the issue.

Responsible for providing timely IT support for all network, hardware, software, and technology needs.

Prepare laptops/desktops for users. Process included installing appropriate image and software, hard drive encryption, windows updates, PC peripheral checks, data transfer, and workstation set-up.

Prepare images for various departments using Windows Deployment Services. Duties include installing appropriate software and updates, removing unwanted programs, uploading the image to serve and installing the image onto appropriate PC/laptop for testing.

Use Dame Ware & RDP for remote connection to resolve user issues for installing/uninstalling software and provide update to admin rights.

Manage help desk tickets using Remedy Ticketing System. Assign, prioritize, suspend, escalate, and close tickets.

Reply to user’s questions and create or log tickets for new issues.

Escalated support requests as well as end user support requests in a timely manner.

Conducted routine maintenance, including backup and restore activities, updating patches and virus definitions.

Alma Realty Corp., New York, NY June 2014 to October 2016

Staff Accountant

Verified and posted all daily activities to include deposits, receivables, payables, and voids to the general ledger for Pace Glass Inc. via Skyline,

Prepared weekly payroll checks for Pace Glass Inc. via Creative Solutions Accounting Software,

Manage incoming invoices for proper approval as the General Contractor for the development of Astoria Cove.

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