Customer Service Operations Manager

Steve Clardy

**** ******** **. #***, ******* NE *8615 •541-***-****•*****.********@*****.***

Operations Manager experienced in team leadership, project management and budgeting, looking for a position in which my 30+ years of experience in hospitality and property management would be valuable. I am adept at overseeing large teams while being a liaison between customers and regional teams. Broad background in sales, customer service, accounts receivable, accounts payable, payroll administration, training, maintenance troubleshooting, and human resources. Skills

Vendor sourcing and negotiations Inventory Management

Negotiation of Preventive Maintenance for

HVAC Contracts

Create Preventive Maintenance Program for

multi-family housing

Life Safety & Policy Customer Service Focused

Collaborative team member Strong work ethic

Conflict resolution Project management

Efficient in invoice and payment transactions Financial budgeting and reporting Work History

General Manager, 01/2013 to Current RLC, Hawthorn & Holiday Retirement – Various Locations

Trained, coached and mentored staff to ensure smooth adoption of new program.

Mentored new hire associates in the Community Manager position

Resolved employment-related disputes through proactive communication.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Researched and resolved accounts payable discrepancies

Empowered associates to be accountable for their time, reducing overtime significantly

Established operational objectives and work plans and delegated assignments to subordinate managers

Promoted a positive atmosphere and went above and beyond to guarantee exceptional customer service

Led and directed team members on effective methods, operations and procedures

Maintained a safe working and guest environment reducing injuries and accidents

Logged detailed and thorough records of maintenance performed

Worked closely with maintenance technicians

Responded to all building inquiries

Completed final move-out walk-throughs for tenants

Maintained vacant apartments establishing 100% rent ready status General Manager – February 2003 – December 2012 Heceta Head Lightstation B&B - Yachats, Oregon Portland’s White House – Portland, Oregon

Helped with preparation, set-up and service for catering events

Managed 45 person team of cooks and front of house staff

Clearly and promptly communicated pertinent information to staff to execute seamless & flawless events

Carefully developed annual food and beverage marketing plan and strict budget to maximize profits

Correctly calculated inventory and ordered appropriate supplies

Led and directed team members on effective methods, operations and procedures Education

University of Idaho, Moscow, ID - 1989

Bachelor of Science: Political Science

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