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Customer service

Location:
Chattanooga, TN, 37402
Posted:
October 30, 2021

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Resume:

Kൾඅඅඒ Bඈඎඍ ඈඍ

South Pittsburg, TN ***** 423-***-**** ado7jz@r.postjobfree.com

Organize and drive operations, and effectively develop and enact company policies to increase organizational operation efficiency. Retain strong leadership and interpersonal skills. Advance strategic plans and sales objectives set forth by management. Develop policies to keep organization's budget low including operations, maintenance and labor costs.

Strong work ethic

Problem analysis

Cost reduction and containment

Business Development

QuickBooks experience

Industry related computer

Adaptability

Administrative Operations Manager, 06/2020 to Current Tomahawk Crane & Rigging – Chattanooga, TN

Direct day-to-day operations focused on attainment of key business metrics, Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.

Helped build and review master service agreements for work eligibility. Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

Reduced average contract expenses through aggressive negotiations with vendors. Maintained constructive client and vendor relationships. Built relationships with customers and managed accounts to drive revenue and profit. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Accelerated efficiency of operations by controlling budgets, overseeing customer accounts and managing scheduling.

Implemented ticket tracking system and worked with crane operating team to create customized system for improved tracking and logging of work issues.

Responsible for A/R and AP accounting and collecting. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Cost Accountant, 12/2019 to 06/2020

Southern Spear Ironworks – Chattanooga, TN

Designed monthly and annual budgets for points of production for steel products, including design, labor and manufacturing.

Worked with management at project level to achieve expense plans. Reported ROIs using Excel spreadsheets.

Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.

Diminished outstanding debts by analyzing accounts for issues. Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.

Cooperated with senior leaders to create operating budgets and initiate financial planning. Collected and reported monthly expense variances and explanations. Initiated comprehensive account assessments to check viability, stability and profitability of business operations.

Job Site Labor Coordinator, 07/2019 to 12/2019

Adman Electric – Bridgeport, AL

Completed human resource operational requirements by scheduling and assigning employees. Improved office efficiency by effectively managing internal communications and correspondence. Implemented process improvements to automate office operations, including record tracking and labor hour reporting.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Cost Coding all labor hours reported to General Contractor for 180 man crew. Produce labor breakdowns and payroll summaries.

Manage and implement background and drug testing through One Source. Senior Payroll Administrator, 06/2017 to 07/2019

Adman Electric – Chattanooga, TN

Verified and submitted timekeeping information for accurate and efficient payroll processing. Calculated payroll deductions by accurately using ANSI Construction and processed payroll to meet preset requirements.

Monitored compliance with generally accepted accounting principles and company procedures. Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.

Processed various garnishments, including child support, bankruptcies and tax levies. Assisted Controller with both internal and external audits relating to processing of payroll. Developed and maintained internal control and processes for payroll and union benefits. Managed payroll data entry and processing for 450 employees to comply with predetermined company guidelines.

Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals. Uploaded time records into ANSI and made adjustments to create accurate database for payroll processing functions.

Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.

Documented and processed all garnishments for bankruptcies, student loans and child support orders. Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings. Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.

Assistant Project Manager, 10/2013 to 06/2017

Adman Electric – Cleveland, TN

Managed bookkeeping, prepared budgets and cost reports. Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Increased operational efficiency by developing improved filing systems for confidential client records and reports.

Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste. Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

Business And Accounting

Cleveland State Community College - Cleveland, TN

OSHA 30 Certification

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ



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