Customer Service Dispatcher

Theresa M Cox

775-***-**** (cell)

*** ******** ****** ** *****

***.**********@*****.***

Objectives

I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself utilizing my customer service skills.

Education

September 1980 - June 1984 Diploma

Proctor Hug High School, 2880 Sutro St, Reno NV 89512

Skills

EMD & CPR certified

Typing WPM 80+

Computer Software

10-key by touch

Telephone communications via multi line switchboard

Use and balancing of cash and credit card drawer

Excellent internal/external customer service and people skills

Work Experience

5/2017 to 8/2021

Urgent Response Dispatcher

Lively Social formerly Great Call 9390 Gateway Drive, Reno, NV 89521

Triaging calls, Contacting the appropriate authorities, Provide pre-arrival instructions, Post arrival instructions including CPR, Heimlich maneuver, aspirin diagnostics, bleeding control.

9/2015 to 5/2017

Operator Services

Great Call 9390 Gateway Drive, Reno, NV 89521

Directory Assistance calls of an average of 250 calls a day. Schedule LYFT rides for customers. Connect customers to the necessary department as needed. Update and maintain internal phone books.

8/2012 to 3/2013 and 7/2014 to 10/2014

Call Taker/Dispatcher

Reno Sparks Cab Company 475 Gentry Way, Reno, NV 89502

Take incoming calls, dispatch cabs using a computer and radio. Assist with billing, directions and resolving customer complaints. Assist drivers with directions, customer relations and emergency situations.

3/2007 to 12/2009

FOA II

John Asquaga’s Nugget 1100 Nugget Ave, Sparks NV 89431

Check guests into and out of hotel/casino using IBM computer program, issue electronic keys and accept various forms of payment. Specialized with High Roller guests and VIP guests. Made reservations for guests. Extensive use of cash/credit card drawer. Heavy phones. Heavy customer service. Resolved guest complaints. Gave directions, printed airline tickets and other miscellaneous duties as required.

Volunteer Experience

2013

Guest Speaker

Nevada State Assembly Bill AB147 Reno, NV

2009 to 2020

Team Leader

Susan G. Komen – Race For The Cure Reno, NV

2009 to 2020

Team Leader

American Cancer Society Reno, NV

Hobbies

Photography

Roller blading

Crocheting

References

Available upon request

Contact this candidate