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Emergency Dispatcher Lead Trainer

San Jose, CA
October 30, 2021

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To procure long-term employment where my experience and expertise can be utilized to enhance


Able to multi task and a self starter. Proficient in Microsoft Office, Microsoft Outlook/Express, Access, Quick Books, Excel, various Travel and Law Enforcement Applications, and Internet. I am able to handle very busy phone traffic without stress, and make the Customer feel as if they are the most important person I will have contact with today. Operate all general office equipment with ease including text telephone


G4S now Allied Universal


Corporate Security Dispatcher/Agent

Answers calls for Service both 911 and non-emergency calls. Dispatched appropriate Units in an Global Security Service Center (GSOC). Answers alarms on a Lenel Platform by investigating alarm via video and Lenel and sending Units as per protocol. Posts and investigates reports on Everbridge, Citizen. Twitter, Facebook, NC4 and Breaking news for reports with relevance to Properties, then advising the appropriate persons per protocols. Issued Temporary IDs after hours. Monitored Properties for anything out of the ordinary.

Mercury Air Cargo


Cargo Customer Service Agent

Assist customers with Import and Export of Cargo by creating or searching or creating Airway Bills. Primary duty, British Airlines Import and Export. Entering data into multiple systems, for Import and Export of Cargo. Delivering of Cargo for 11 Airlines or to Trucking lines by preparing proper documents, collecting proper identification and collection of any fees due. Answer phones, and giving proper information and assistance. Sending emails, and documenting files with information. Office Supply Shopping List. Responsible for Monthly Tonnage Report for British Airways. Conduct Audits for Compliance Company, TSA and US/UK Customs of all paperwork and files.

Solutions Management Group 2000-2016

Office Manager and Co-Owner

Co-Owner and Operator of a Property Management Firm. Answered phones, entered Data into computer system and local MLS. Ordered supplies, met with Clients. Set up showings of Units with Clients and Owners. Showed Units, hired and contracted outside Vendors.and Agents. Leased Apartments and Commercial Spaces. Managed large Luxury Apartment Complexes, as well as Multi use Spaces.

Alaska Airlines Portland, OR 1999-2000

Customer Service Representative

Booked travel for customers using Sabre Application. Provided customer service.

Suggested alternative routes and/or proposed extra services. Updated personal/flight information in Sabre and Apollo systems Rerouted problems in RNRs.

Relayed safety information and ensured the safety of passengers. Trained in TTY.


United Airlines Mileage Plus Rapid City, SD 1994-1999 Customer Service Representative

Used Sabre and Apollo systems to book airline travel. Lead support customer service representative. Handled expedited customer calls Provided conflict resolution to various scenarios. Resolved issues in PNRs.

Trained new employees.

Answered multiple line phones.

Provided retraining of existing employees and lead trainer for new procedures. Elected by peers to serve for two terms as Employee Council President.

Lawrence County Sheriff’S Office


911 Emergency Dispatcher

Answered emergency calls and non emergency calls from multiple line phone system. Transferred calls as necessary, or

dispatched Units as protocol.

Handled dispatching to county, state, fire, police for twelve municipalities and emergency medical services via radio, phone, fax, pagers and Law Enforcement CAD system.

Utilized TTY, teletype and various office equipment daily, including Internet and Microsoft Outlook. Notarized documents as required. 1979-1986 Assistant Manager

Assisted customers in selecting their wardrobe purchases. Operated cash register and handled cash.

Ordered merchandise and ensured stock available. Marketing and merchandise display.

New and ongoing training of all employees on customer service and salesmanship skills.

Prepared employee work schedules.

Achieved 1100% (1981) to 2100% (1986) over predicted sales goals. VOLUNTEER SERVICE

Court Appointed Special Advocate Visalia, CA 2006-2009 Work with abused children and their families in order to provide children with a safe and healthy environment in a permanent home. Ambulance Medical Response Longview, WA 1999-2000

Emergency Medical Technician Paramedic Provided emergency medical treatment

Northern Hills General Hospital Deadwood, SD 1987-1994 Emergency Medical Technician Paramedic Provided emergency medical treatment

EDUCATION Paramedic -Graduate

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