Branch Manager Receptionist

CURRICULUM VITAE

NAME: FRANCIS LAWCINE BOSO

EMAIL: ado7ia@r.postjobfree.com

TEL: 024*******

NATIONALITY: GHANAIAN

DATE OF BIRTH:. 19/2/1988

CAREER PROFILE

I am an efficient, well organized and approachable person who is always willing to help work colleagues out. Am also an expert in hotel management, event management, decorations and administrative work. Possessing fast and effective management skills and having strong administrative background with knowledge of the latest office management technique and experienced in using specialist software packages and Microsoft word and Excel. Am always happy to do the mundane office duties as well as the more exciting work. Am having a comprehensive understanding of attending meeting, preparing agenda, report writing and memo writing presently searching for a suitable managerial role with an exciting and progressive company.

EMPLOYMENT HISTORY

BRANCH MANAGER (JOFEL CATERING SERVICES)-FEBUARY 2019- PRESENT

As a branch manager am responsible of the day to day activities of the company, seeing to it that all accounts are balance and also every employee is up to task.

Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

Engaged employees in business processes with positive motivational techniques.

Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

Protected company assets with strategic risk management approaches.

ADMINISTRATOR (JOFEL CATERING SERVICES)-AUGUST 2018-FEBUARY 2019

As an administrator I was in charge of all the employment and also filling of documents. Some of the duties I performed as an administrator are;

Established and updated work schedules to account for changing staff levels and expected workloads.

Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

Computerized office activities, maintained customer communications and tracked record through delivery.

Improved information collection and recordkeeping accuracy by creating, updating and managing customer communication.

Interpreted management directives to define and document administrative staff processes.

Assisted executive leaders in decision making procedures by creating daily reports to advise leaders.

Adapted to workflow changes and implemented continuous process improvement to overcome obstacles.

Made decision affecting daily operation such as overseeing purchasing and inventory management.

Responding to incoming letters as well as filling of all document.

REVENUE COLLECTOR (OTMA) - APRIL 2017 – JULY, 2018

In position of property rate collection and market tolls. Responsible for serving of demand notice to property owners ( houses, churches, companies and stores) which contain their arrears and current amount to be paid.

DUTIES

Served of demand notice to property owners and detailing out to their understanding and satisfaction.

Collected market tolls daily from market women and men to meet governmental budget.

Collected property rate (monies) from property owners and reporting daily monies collected to the Assembly for accountability.

Giving out of receipt when bills are being paid

Entering of cash book and keeping of record for accountability

REVENUE COLLECTION (KMA) SEPTEMBER 2017 - APRIL 2018.

In charge of property rate collection and market tolls. Other task is serving a demand notice to property owners which contain arrears and current amount to be paid.

NODA HOTEL - JUNE 2016 TO 5 SEPTEMBER 2016

Positions - Receptionist, House keeper, store keeper, waiter

Receptionist

Responsible for screening calls and taking messages. Other duties are booking customers for a stay and receiving quest.

House Keeping

Responsible for lying of beds and tiding rooms

Receiving of guest to their respective rooms

Stores

Keeping records of goods going out and coming in.

Delivery of uncooked food to kitchen matron for preparation

Receptionist

Filing photocopying and printing of documents

Screening calls and taking messages.

Dealing with financial documentation

Booking of rooms for stay.

GOLDEN TULIP ACCRA GHANA - OCTOBER 2011 TO MARCH 2013

POSITION: WAITER

Responsible for taking orders and serving food and beverages to patrons at table in dinning establishment. Checking customers to ensure they are enjoying their meals and taking action to correct any problems. Communicates with customers to resolve complaints to ensure satisfaction. Other task includes going for outside functions to provide service to customers. Arrangement of the destination for the provision of service.

DUTIES

perform complete opening, closing and shift changing duties to keep restaurant working effectively and teams ready to meet customer needs.

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based an individual preferences.

Maintained table settings by removing courses.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions.

Provided service to customers to ensure higher satisfaction.

Maked menu recommendations and sharing additional information with restaurant patrons.

Taking orders and delivery food and beverages.

AREAS OF EXPERTISE

Report writing

IT skills

Organizing meetings

Managerial skills

Event management and organization.

MANAGERIAL SKILLS

Ability to communicate effectively

Staff training

Reporting and Documentation

Employee Development

Giving power point presentation

Ability to make people work to bring out desire results

Memo writing

Ability to work calmly under pressure

Negotiation skills

Report writing

ACADEMIC QUALIFICATIONS

KNUST -September 2018 – July 2019 Msc. Tourism and hospitality management

COURSES

Marketing

Event management

Accounting

Hotel management

Enterprenuaship

Food and Beverage

Hetel management

KNUST - September 2013 - July 2017 BA. Culture and Tourism

COURSES

Organizational Behavior

Marketing

Legal System

Event Management

Physical and Human Geography

Gender Development

Ecotourism

Sociology

Transportation

Economy of Ghana

Tour operation

Others

MACBEN COMPUTER SCHOOL - 2011 - 2013

COURSES

Computer Hardware

Computer software

MAWULI SENIOR HIGH SCHOOL - 2008 - 2011.

COURSE: GENERAL ARTS

ELECTIVES:

Geography

Elective Maths

Government

Economics

CORE:

Core math

English

Social

Science

REFERENCE: RELATION TEL NO

Mr. David Classmate 024*******

Dr. Foster Lecturer (KNUST) 024*******

Mr. Tuffour Manager (Jofel catering service ltd) 054*******

Contact this candidate