Griffin Nettles

*** ****** **** *****

Louisa, Virginia 23093

540-***-****

ado7h4@r.postjobfree.com

Job Description Securities Operations Service Specialist 3 – Credit/Margin

Wells Fargo Advisors

Credit/Margin Specialist: responsible for monitoring all activity in all accounts to ensure compliance with firm, federal and exchange regulations. Identifies and issues calls for additional money or securities in margin accounts. Ensured that calls for additional money or securities are met within regulatory time frames. Monitors market movement and its impact on margin accounts. Provided information to branch associates regarding activity in accounts.

Prior Accomplishments

Overall Performance Management Rating: 13 First Excellence Nominations (2020); Meet Expectations; Exceeded Expectation every month for Productive Time Ratio, Calls Per Hour, Units Collected Per Hour and Promises Kept, Team delinquency targets met.

Key Accomplishments:

Consistently maintained above average productivity on a daily and monthly basis Ability to rehabilitate delinquent accounts Embraces Wells Fargo values Flexible work schedule - evenings, weekends, and overtime

Strengths

Dependable, Self-starter, Well organized, Works independently; Team player; Flexible -- always willing to work overtime as business needs dictate to help achieve business results; Ability to adapt to change; Accountability; Responsive to feedback on self-development.

RESPONSIBILITIES:

Provided world class phone service and support to all business channel field associates and/or financial center associates; This covered receiving and resolving questions, inquiries, and problems reported by these customers relating to operational systems, processes, policies, and procedures. Resolution occurred in a timely and accurate manner to satisfy internal and/or external clients. Remained current on process and procedure changes. Participated and engaged in learning all new information that was delivered and asks appropriate questions to gain a clear understanding to support and satisfy customers. Supported a diverse workplace environment. Current on industry developments and regulatory changes. Proactively recognized potential client impacts and service issues.

Hire Date: 08/09/2004 to present.