Board Member Ward Clerk

E-mail: ************@*******.***

Cell# 801-***-****

NAOMI MONTOYA

**** ******** **

KEARNS, UTAH 84118

Objective To obtain a meaningful and challenging position that enables me to utilize the Accounting, Human Resource fields that allows for advancement.

Education •

1973- 1974 Salt Lake City College of Medical & Dental Assistant

Salt Lake City, Utah Medical Receptionist / Ward Clerk / Billing

Reading and transcribing Doctors Orders, Ordering supplies, Scheduling,

Filing, Invoicing, Accounts Payable, Accounts Receivable, Microfilming, Coding, Billing, Collections, 3M HIS coding and Auditing, ICD-9 Validation, LMRP Edits, CCI Edits, MND.

1993-1994 Universal Accounting School

Salt Lake City, Utah Full charge Bookkeeping, General Office Support

• Accounts Payable, Accounts Receivable, General Ledger, Financial Reporting, Property Tax Reporting and Payments, Collections, Cash Management, Account Reconciliation, Excel, Word, Auditing, Sales Taxes, Payroll & Payroll Taxes, Wage Withholding, Month End Journal Entry Processing, Human Resource, Staffing.

• Software & Programs- People Soft, GENI, SAP, RAPID, ATA, SharePoint, Avaya, On Demand, WHIP, 3M HIS, Corporate Vendor Master, Test Director, QTP, Microsoft Office Suite, Info Pac, Front Page, Lotus Notes, Same Time Connect, Avaya Message Manager, Quest, Access, Adobe Acrobat, Remedy, Document Direct, Oracle and Microfilm, SOX Compliance Team.

Skills Calendaring, Laptop, Scribe meeting minutes and publish to team, Detail oriented, works without supervision, multi-tasking, sets priorities and am very flexible to ensure that projects are completed on time, team player, open communication and exercises problem solving skills. Ability to work in a high pressure environment. Well organized and has strong verbal and written communication skills; working knowledge of employment law; proven ability to maintain confidentiality and to interact with all levels; Advance PC literacy skills. & understanding employee relations and confidentiality. Strong work ethic and have the ability to learn and adapt to new concepts and team mission. Problem Solving – Gathers, researches and analyzes information skillfully; Uses reason even when dealing with difficult and emotional topics. Analytical - Collects and researches data; Uses intuition and experience to complement data. Financial reporting to Managers and team members. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Project Lead for the Employee Development Website and Training Team. Meets challenges with resourcefulness and timeliness. Volunteered at the Intel Booth for the Sundance Film Festival.

Work experience

2006 - 2020 Jet Blue Airlines Salt Lake City

Accounts Payable Coordinator- Process payments to Airport Authority for Rent, Landing fees, PFC’s, wire vendors, Benefit vendors, Wellness claims, Legal vendors, Advertising vendors. Process petty cash payments for airports.

Reconcile statements, customer service with business partners and vendors

Reservation Crew Member-

Book airline reservations for customers and assist for customer service issues

Handles calls regarding general information about airline travel on

JetBlue Airways

• Responds to emails and other correspondence regarding Company

products

• Resolves general customer service concerns through effective customer

service techniques

• Ad hoc projects as assigned

• 2006 - 2007 Volt Services at (3M Health Information System) Salt Lake City

Contract Management Auditor- Review HIS Software contracts for end user reporting and audit for correct billing, coding and compliance. Run reports for fee assessment and revenue earned per contracts. Reconcile and audit and create bill back or credits for customer to ensure compliance of all contracts.

• 2000 – 2006 Intel Corporation Riverton, Utah

Human Resource, Staffing, Payroll Administrator, Wage Withholding Administrator, Corporate Wage Withholding Administrator, Customer Service Rep., Webmaster, Reconciliation Admin., Auditor for Wage Withholding, Project Leader, Training Specialist, Compliance Team, SOX Internal Control team.

SOX 404 Internal Control Team for Wage Withholding.- Run reports and performed internal audits to ensure compliance for court orders by auditing court orders with the internal documentation for correct procedures. Corrected errors and contacted employees and agencies of violations found.

• Human Resource Staffing Admin. & Training Specialist - Processed sourcing, screening, interviewing and assessing candidates; and handling reference checks and offers letters. Related administrative responsibilities, employee relations and support of the performance appraisal process. Taught New Employee Orientation class and Employee Development Classes, Processed New Hire reports. Scheduled classes for new employees and analyzed instructional cycles for employee training classes and entered completed classes into database for Intel University, Employee Retention Team.

• Wage Withholding Admin.-Processed Garnishments, Child Support Orders, Writs, Tax Levies, Controls and Compliance for Court Orders and Intel. Worked directly with agencies, ex-spouses and employees on deduction issues. Processed all Subpoena’s and Summons per court order document.

• Payroll Admin. - Process Direct Deposit, W4, SPP, and Cash Account Recon. Process Time and Attendance reports, Bonus processing. Maintained and updated employee information, calculated information for employee leaves, including short and long term disability, work injury and family leaves, works with employee to answer questions, concerns and overpayments. Processed Term and LOA for employees. Updated employees files for data management.

• Auditor for Wage Withholding Admin- Run reports and audit per court order to ensure fees and assessed are collected and paid out per court order. Reconcile errors for potential court order violations to ensure compliance. Processed payee request, new vendor setup- check requests, Stop Pay, month end reconciliation, communicated with Accounts Payable to release 3rd party payments, email or mail backup documentation to agency, wage loss, information sheets, benefit audit forms, subpoena’s, set up EFT payments requests, Processed Recon Tool for Wage Withholding Admin. Every pay cycle, 3rd Party Errors- owner of blind email account –research all discrepancies and followed up with employees on overpayments and short pays. Reviewed Budget processes. Vendor Management via SAP. Perform audit to ensure that Intel was in compliant with the court order.

United Way Modifications- process changes for employee contributions.

• Customer Service Rep- using the Quest Remedy Tool – researched all garnishment and 3rd party pay issues by negotiated due date- then logged issues into the CSR database. Managed difficult or emotional employee situations; Responded promptly to customer needs; Responded to requests for service and assistance; Met commitments by researching payments utilizing problem solving skills and communication skills to resolve the issues for vendors, Business partners, ex-spouses and agencies. Knowledge of running query database searches for vendors and agencies to resolve issues. Believes that customer service is the core business, Employee of the Month for exceeding customer expectations. Effective listener for customer complaints and found resolutions to keep Intel compliant with the court order. Maintained Service Level Agreements with employees, Business Partners and Vendors. Monitored and tracked all defects and escalated issues to management and Business Partners.

• Recon Admin- Processed Stop Pay, Reversal and Reissue employee checks, Processed weekly Check Deposits and partnered with Business Partners for month end closing.

• Web Master- created and updated website for Employee Group & Women at Intel, Intel Involved and Employee Development Web Site.

• Project Management- Aladdin project as a context expert, testing, process improvements, updated documentation for business partner and team member processes. Project Lead for the Employee Development Training and Web Master for the site. Business Partnered with IT with Interfaces between People Soft and Web Time and Pay Card Project. Project Lead for the Global Desk Manual, Organizational Development Team updates for Wage Withholding Processes and Garnishment Polices & Procedures. Risk Management Team.

Content Expert on Wage Withholding with garnishment laws and partnered with Intel Legal to audit and ensure SOX compliance.

• Employee Groups-Secretary / Treasurer Board member for WIN (Employee Group for 5 years, tracked expenses, plan activities, United Way campaign) Board Member of core team for Intel Involved in the Community. Employee Wellness Team demonstrating positive upbeat and teambuilding skills.

2003-2004Jackson Hewitt Taxes

Prepare Income taxes for customers at WalMart location.

• 1997- 2000 ICM Equipment Co. LLC. Salt Lake City, Utah

Property Tax / Fuel Tax / General Ledger Clerk

Property tax reporting and payments, Fuel Tax reporting and payments,

General Ledger Account Reconciliation, Bank Statement Reconciliation

Foreign Registration for Sales tax License

Word, Excel, Tandem, Bulk Fuel Accounting,

JJ Keller Fuel tax Accounting,

Property Tax Accruals, Month end Journal Entries

Bulk Fuel Allocations, Inventory Account Reconciliation, Highway Use Tax

Wrote documentation for processes for Company Manual

1994- 1997 Standard Optical Salt Lake City, Utah

Office Supervisor / Staffing Coordinator / Human Resource

• Supervise Accounts Payable Clerks and Accounts Receivable Clerks

• General Ledger Reconciliation, Collections, Managed Safety Lense Program

• Financial Reporting, Human Resource, screening, interviewing and assessing candidates; and handling reference checks and offers. Benefits, Compensation, Research and resolve processes within HR and Payroll, Payroll Taxes, Customer Service

• Calculate Commission for Doctors and Sales Personnel

• Managed and paid Lease Contracts, Store Auditing, Wage Withholding

• Cash Management, Credit Card Reconciliation, Bank Statement Reconciliation

• Supervise Store Accounting, Order all supplies for stores

• Allocate Store Expenses, Sales Taxes reporting and payments, Month end closing and

• Implement new Software package, documented new processes and trained employees on new software—manually set up beginning balances of YTD earnings and deductions into new software.

• Excel, Word, Word Perfect, Lotus

1991- 1994 Q Lube Corp. Office Salt Lake City, Utah

Collections Supervisor /Accounts Receivable

• Supervised Collection Clerks, Foreign Registration, Cash Management

• Store Deposit Reconciliation, Credit Card Reconciliation, Processed Month end Journal Entries

• Assigned NSF Check collections, Franchise Audits, Customer Service

• Assigned and managed all Out of State Collection Agencies

• Reconciled all Nationwide Fleet Accounts for Payment / Posting errors

• Reconciled all Franchise Advertising billings and collections

• Calculate monthly Collection % for Collectors Quota

• Calculate Cash transfer Amounts for Credit Manager

• Obtain and verify Credit Reports for new customers

• Excel, Word, AS400, Oracle

1989- 1991 International Marketing Services Salt Lake City, Utah

Marketing Supervisor / Call Center / Office Manager / Staffing & Human Resource / Benefits

• Supervised Call Center Sales. Benefits, Compensation, Staffing, Employee Relations, Human Resource, Interview candidates and screening, Processed STD and LTD with Business Partner

• Cold calling and following up on leads, acquired new sales leads

• Calculated and Tracked Employees Sales for Bonus processing

• Accounts Payable, Accounts Receivable, Payroll, Collections

• Ordered and maintained all Office Supplies / Equipment

• Cash Management, Sales Taxes, Payroll, Wage Withholding

• General Ledger Reconciliation, Bank Reconciliation, Customer Service

• Processed all Sales Orders

• Excel, Word, Peach Tree

1979- 1989 Ryder Truck Rental Salt Lake City, Utah

Dealer Coordinator / Parts Department / Rental Desk

• Rental Counter, Customer Service

• Fill Customer Orders/ and Invoice Billings, Wage Withholding

• Full charge Bookkeeping for 105 Dealers, Fuel, Repair Order Processing

• Accounts Payable, Accounts Receivable, Processed Commissions Payroll

• General Ledger Account Reconciliation, Dealer Audits, Trip Records

• Fuel tax reporting and payment processing, Highway Use Tax

• Month end Journal Entry Processing

1974- 1979 University of Utah Hospital Salt Lake City, Utah

Various Positions: In Patient Interviewer, Ward Clerk, Billing

• Interviewed Patient for Billing Information – Inpatient and OutPatient Interviewer.

• General Surgery / Burn Unit – Transcribe Doctors Orders, Order supplies

Schedule, Schedule all Testing for Patients

• Patient Account Rep. - Billing and Collections for In Patient Dept., Coding

• Month end Processing, Journal Entries, Account Reconciliation, Auditing, 3M HIS, Coding, Auditing. 3M HIS, CCI Edits, ICD-9 Validation, CPT Validation, LMRP Edits, Out Patient Code Edits.

Contact this candidate