Customer Relations/Sales/Communications

Mඈඇ ൺ R ർ ൺඋൽඌ

San Diego, CA ***** 760-***-**** ***********@*******.**********.***

Knowledgeable and dedicated customer support professional with extensive experience in the durable medical equipment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Microsoft Office

Customer Support

High-volume call centers

Customer Relationship Management (CRM)

Multitasking abilities

Verbal and written communication

Customer Support Sales Spealist I, 07/2020 to Current Tandem Diabetes Care Inc. – San Diego Ca, CA

Informs patients of re-order process via direct business or distributor relation Manages and resolves patient issues in a professional manner; escalates to as needed Collects and updates patient and insurance information Documents all interactions and calls into the Customer Relationship Manager (CRM) system in accordance with QA/RA and HIPAA guidelines

Receiving up-to 45 calls in a day

Adminstrative Support II, 07/2019 to 07/2020

Tandem Diabetes Care Inc. – San Diego, CA, CA

Answered in-coming calls

Coordinated arrivals with Human Resources representative Gathered and assembled information to prepare reports and presentations as directed. Participated in diverse projects to ease administrative burden on various departments' staffs Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.

Waitress, 12/2018 to Current

Rookies Sports Bar – Oceanside, CA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

walk-in business.

Summer Intern, 06/2018 to 08/2018

Project Censored – Hayward, CA

Prepared, rewrote and edited 1-2 pieces per week to improve readability. Provided concise and constructive editorial feedback to writers. Contributed ideas to concept development, strategic planning and business operations. Bachelor of Arts: Communications, 05/2018

California State University East Bay - Hayward, CA Associate of Arts: Associate of Arts, 03/2016

Mira Costa Community College - Oceanside, CA

Eൽඎർൺඍ ඈඇ

Contact this candidate