Carol Smith

*** ******* **.

Mesquite, TX *****

ado76e@r.postjobfree.com

214-***-****

SUMMARY

I am a hard working professional with excellent communication and people skills. I work well in a group setting. I exemplify excellent leadership skills and outstanding attention to detail. I am a resourceful Certified Medical Assistant with 31 years’ experience in a medical office setting searching for a challenging position in a medical office. My objectives are to work in a business environment that will utilize my experience, business training, and provide a mean of advancement.

SKILLS

Excellent Verbal and Written Communication Skills – CPR Certified – Problem Solving – Time Management – Flexible Work Style –Recruitment and Training – Staff Motivation and Discipline Bone Density Testing-Back-up NCT- Phlebotomy- Injections- EKG/Holter Monitor- FAA Physicals- Diabetic Testing- Hormone Replacement Therapy

*People Person * Sales Coaching * Business Development * Inventory Control * Process

Improvements * 30+years Customer Service Experience * Reliable

Technical Skills: Microsoft Office, Outlook, Fax, eFax, Various Copier Machines

EXPERIENCE

Radford and Associates May 2016-Present

Certified Medical Assistant/Clinical Manager: Ensuring all Medical assistants and office staff personnel maintains high standards of patient care and being responsible for the overall operation of the clinic, including overseeing patient’s treatment and care, overseeing employees’ performance, working to improve healthcare service, developing and implementing some of the policies and procedures for the medical facility, hire and train clinical staff, ensuring that all clinical staff is adhering to the policies put in place to provide outstanding quality care to patients.

*Maintain EMR (Practice Fusion medical records of patient’s care, progress, and current diagnosis)

*Observing interactions with patient and facilitating patient support as needed, resolving patient’s complaints to the full satisfaction of the patient

*Ordering supplies to keep the entire facility operating smoothly

*Conduct regular inspections of the front and back office to ensure that the clinic’s standards are being maintained

*Monitor the clinic to make sure all staff is upholding to their duties

*Enforcing all company policies and procedures

*Scheduling diagnostic testing and completing referrals

*Interviewing, recruiting, and training personnel’s that meets the clinic’s standards for patient care

*Assist providers in procedures as needed

*Evaluate staff performance periodically

*Completing prior authorizations for medications as required by insurance companies

*Ensuring that all policies and procedures are followed always

Inova Richardson/THR June 1993- April 2016

Certified Medical Assistant: Under the direction of a Physician, checked in patients which included obtaining vitals; including blood pressure, pulse, and weight/height. Completed all refill requests and assisted in all surgical procedures.

*Maintained EMR (Allscript) medical records of patient care, progress, and diagnosis

*Handling correspondence, billing, and bookkeeping

*Assisted in recruiting and staffing activities

*Monitored vital signs and taking medical histories

*Assisting the physician during examinations

*Preparing patients for examinations

*Collecting and preparing laboratory specimens

*Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections including vaccinations/immunizations, as directed by a physician or other licensed provider

*Transmitting prescription refills as directed

*Scheduling appointments as well as answering phone calls

*OSHA Officer

DMA November 1990- August 1992

Medical Assistant: Performed administrative and clinical duties. Exceeded quality standards for services, and evaluation of patients’ satisfaction daily.

*Explaining treatment procedures to patients

*Taking medical histories and vitals

*Preparing patients for examination by physicians

*Taking Electrocardiograms/EKGs

*Performing basic laboratory tests

*Coding and filling out insurance forms

*Assisting with billing and insurance verification

*Greeted each patient in a courteous and professional manner

*Assisted all patients with their questions and concerns

*Maintained patient confidentiality as it pertains to HIPAA and company standards

*Answered telephone with appropriate greeting

*Processed prescriptions

Burnett Clinic June 1984-Septmeber 1990

Medical Assistant: Verifying patients’ information by interviewing patients, recording medical history, and confirming purpose of office visit. Managing office telephone, answering calls, and returning messages. Scheduling patient appointments and maintaining communication to confirm future appointments.

*Performing preliminary physical tests to prepare patients for examination

*Taking blood pressures, weight, and temperature

*Completing insurance forms

*Order medical labs, office supplies or equipment

*Reporting patient history summary

Certifications

Certified Medical Assistant

NCT Certified

Phlebotomist

REFERENCES

John Wood M.D. 214-***-****)-Professional reference

Mike Malloy (214-***-*****)-Personal reference

Paula Eberhardt 214-***-****)-Personal reference

More references available upon request

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