Branch Manager Operations

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MOHAMED ESSAM ELDIN MADKOUR

Cash and Operations Manager

** ***** ** ************ ********** within high-profile Banks and challenging environments. I am looking forward to Work with a multinational Bank, Or in one of the leading local Banks matches my experience and where employees are recognized and rewarded for their hard work and excellence I believe that I'm a hard worker and ambitious Person.

*******.*********@*****.***

Abu Dhabi, UAE

linkedin.com/in/mohamed-madkour-5a0b9993

01/2011 - 12/2020, Abu Dhabi, UAE

Main Tasks and Responsibilities as cash officer and Operations Manager UAE : +971-********* +971-*********

20 April, 1983

In charge of entire operations in the branch. Assist and back up the branch manager in terms of cash management and daily service activities.

Independently responsible for reporting branch failures with major customer or financial impact. Manage all transactions done by the tellers. Dealing with all Excellency customer and provide them the best and excellent service. Approve Transactions and telex transfers, sign draft and voucher. Ensure customer satisfaction, error free transaction by supporting and overseeing the activities of the tellers.

Periodic review, audit and monitoring of risk across all tellers activities and clearing cheques. Lead the team (front office line )to achieve the target(referrals for fix deposit,credit card and investment products) which is put by the management Joint custodian with the head teller on ATM keys, vault, strong room, treasury, alarm, grill key and cash safe combinations. Coach the front line staff on system procedure whereas new/amended procedures /processes are discussed with the branch manager who will insure to train /educate his branch team. Coordinate with centre processing dep. Related to customer/account opening, signature scanning,cheque book remittances and clearing. Distribute/check all branch reports, sign off and initiate action, if necessary. Coordinate with central operations resolution of pending customer queries with settlement, credit administration, card operation, trade finance or central processing dep.

Ensure all customer complaints directed from the branch front office or call center are resolved within 2 working days of receiving a complaint and resolution provided back to the branch staff or call center. Maintaining full supervisions of the vault, ATM machine tellers. Maintaining smooth running for cash area. Checking the tellers report and Checking the cash with tellers every day. Excellent speed-rate in conducting transactions and teller’s duties without mistakes, in an organized, professional and efficient way. Good controlling of the waiting area –organize and maintain customers within the queue. Provide fast and accurate ATM machine balancing and replenishing. Organize all filling related with cash and ATM in systematic way. Making an excellent cross selling for bank products. High performance Award in leading business referral with ADCB certificate. EGY : +201*********

Main Tasks and Responsibilities as Chief teller.

WORK EXPERIENCE

Chief Teller- Group Business Service (Branch Operations) Working as (Cash &Operations Manager)

Abu Dhabi commercial Bank (ADCB)

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Head Teller – Branch Cash Operation

Barclays Bank - Barclays

01/2009 - 12/2010, Abu Dhabi, UAE

Customer Relationship Officer (KYC officer) - Retail Asset Barclays Bank - Barclays

06/2007 - 12/2008, Abu Dhabi, UAE

Responsibility and Accountability of geniuses of documents sighted as "Original Seen" where documents have been sighted in original.

No negative influence by any internal source (PFA, ATL, BDM) for signing off where Originals have not been sighted. Ensure No negatives influence by any external source (Customer / Employer) for signing off where Originals have not been sighted. Delivering the right levels of service skills within KYC process. Direct customer complaints/ queries to the PFA / BDM and advice them for cross sell queries as well. Actively participate in wilder team meetings at both a Personal Loan and a broader Bank level. Interview customers to establish Personal Loans and wider financial requirements. Ensure compliance with the Central Bank Mandate with regards to Sighting the original documents from the customer. Adherence to Group policies.

Supervisor Cum Cashier and Accountant

Abu Dhabi Immigration (Passport and Visa Application Services) 2007, Abu Dhabi, UAE

SKILLS

EDUCATION

Bachelor in Commerce, Faculty of Commerce Major in Accountancy Suez Channel University. Port – Said - Egypt

2006,

CONFERENCES & COURSES

Achievements/Tasks

Achievements/Tasks

Job Description almost same like Chief teller at ADCB Mentioned above. Arabic

Native or Bilingual Proficiency

English

Full Professional Proficiency

Communication Team working Results Oriented Personal Organisation Flexible Team Work & Leadership Ability to solve the problems and find the proper solution Operational Risk Management Basics.

BANKING PROFESSIONAL COURSES

Fraud Control

BANKING PROFESSIONAL COURSES

Excellency Services.

BANKING PROFESSIONAL COURSES

Compliance Foundations Training

BANKING PROFESSIONAL COURSES

Anti Money Laundering

BANKING PROFESSIONAL COURSES

LANGUAGES

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