Document Control Customer Service

Kathy Salivar

Administrative/Receptionist Profile

********@*******.*** • 530-***-****

Grass Valley, CA 95945

Summary

Detail-oriented and accomplished professional with extensive experience delivering administrative/clerical support and managing routine operations efficiently in highly competitive, fast-paced environments. Excel in representing businesses in a positive light by delivering stellar customer service and friendly reception.

Qualifications Summary

Regarded for strong dedication to uphold corporate values; combined with an outstanding record of personal and professional integrity in assisting executives, prioritizing activities, and collaborating with various individuals.

Skilled at preparing and compiling a wide array of records and files with a high degree of confidentiality, quality, and accuracy, while ensuring adherence to established company document control procedures.

Equipped with excellent communication, organization, client/executive services, relationship building, and leadership skills.

Areas of Expertise

Office Management

Administrative Assistance

Cross-functional Collaboration

Customer Service Reception

Workflow Prioritisation & Scheduling

Key Stakeholders Engagement

Business Correspondence

Resource Management

Record Preparation & Maintenance

Client Relationship Development

Escrow Transaction Processing

Spending & Expense Tracking

Technical Skills: Typing Speed: 62 WPM Internet Browsing Microsoft Excel (Basic) QuickBooks

Career Experience

Served as a Volunteer for a Self-Help Group between 2015 – 2021. Supported struggling individuals in getting back on track and motivated them to strive for a better lifestyle through dedication and hard work.

Bank of America, Grass Valley, CA 2004 – 2015

Sales and Service Specialist

Fostered strong relationships with existing as well as potential clients and capitalized on cross-sell opportunities. Supported staff members by training on banking products to consistently improve customer service standards. Opened new accounts for clients by inputting all required information into the database.

Delivered super customer service in compliance with all banking regulations, policies, and procedures.

Recognized for consistently achieving and exceeding assigned goals, including new checking accounts, new savings accounts, and convincing clients for credit cards.

Promoted from teller to Personal Banker based on exceptional performance and efficiency in completing tasks.

Hilkey Construction Service, North San Juan, CA 2004 – 2009

Office Manager

Performed title searches and thoroughly conducted historical research. Prepared site plans for building and septic permits. Maintained close collaboration with county officials and agencies while facilitating advertising for real estate.

Gained expertise in creating demand site plans for septic systems.

Ensured accuracy while entering data in QuickBooks and generated P&L statements as well as reconciled checking accounts.

Additional Experience as Escrow/Title Officer for Fidelity National Title Company

Education

Sierra College in Rocklin, CA (Incomplete)

Contact this candidate