It Technician Aurora

Highly motivated network and security administration professional with solution-oriented.

Relevance Experience

●5 years experience in customer service and ticketing software (ITSM)

●Experience with Windows and Linux operation system

●Computer imaging, Installation, and IT Assets Inventories

●Technical proficiency in Desktop applications, web applications.

●Outlook and Microsoft application basic troubleshooting

●Knowledge of routing protocol

●Understand layer 2 switching concepts/technologies: MAC addresses, VLANs/Trunks

●Knowledge of OSI Models and Remote-Access Protocols (SSH, Telnet)

●Windows OS System experience

●Network troubleshooting and diagnose

●Word, Excel, and PowerPoint

EXPERIENCE:

Apostolic Church International Aurora CO

IT Technician (Voluntary) August 2017 – Present

•Troubleshoot and resolve network, server, workstation, laptop, and printer issues

•IT networking and configuration

•Hardware & Software support

•Network System troubleshooting

•Connecting device through VOIP

Denver Health: Denver, Colorado

Health Technical Personnel December 2013 - Present

Taking care of patient by assisting them with their daily activities

●Assist colleagues with IT related issues

●Desktop troubleshooting

●Monitoring surveillance equipment

●Monitor, patient surveillance cameras

●Record, and review security cameras

●Give technical assistance to colleagues as and when it is needed.

Lexington Hotel Lansing Mi

IT Technician April 2011 - August 2013

•Provided field support, repaired and troubleshoot with laptops and desktops

•Break/Fix repair of Laptops and Desktops

•Developed and Coordinate Software

•Windows OS System Image Deployment

•Maintaining equipment records in inventory and stock

•Used SAS Analytic software to get customer Data

•Troubleshoot and configure Microsoft Office, Windows 7 and 10

•Made recommendations to management through team performance assessments and evaluations

MTN Telecommunication Accra, Ghana

IT Helpdesk Support March 2007- February 2011

●Hardware installation and delivery

●Maintaining loaner laptop pool (clean, wipe, and/or reimage/reload)

●Windows imaging, IT Assets, and inventories

●Connecting network using TCP/IP and the OSI Model,

●ITSM ticket system experience

●Connecting systems using VOIP

●Security and Defense on the company’s Network

●System imaging and Networking (Windows, Mac,)

●Network troubleshooting and configuration

●IP routing and port switching

EDUCATION

Community College of Aurora Aurora, Colorado

Computer Networking Technology Associate Degree

Reference(s)

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