Customer Service Inventory Specialist

Lydie Brady

Statesville NC 704-***-**** ************@*****.***

Objective: To gain long-term employment with a company that is looking to be on the cutting edge, a company that puts value on people and the products they are promoting. honest and ethical, I am looking to call this company my family.

Experience:

Walgreens Mooresville, NC

Inventory Specialist 04-2018 to Present

Manager on duty by opening/closing the store, making ready cash drawers for cashiers, doing cash report and change orders

Conduct smart count, inventory and Pricing.

Picking up cash and checks to make a deposit.

Customer's service by greeting customers

Answering calls to resolve customer service issues

Doing return, exchange and refunds for customers Panera Bread Charlotte NC

Barista trainer 01-2017 to 04-2018

Provided customers' service by taking customers' orders and making drinks for them.

Assisted co-worker in others areas to complete task to maintain flow

Operated small hot /cold appliances i.e. drink, shake smoothies machines

Prep/replenish food items for salad bar and sandwich to-go station HMS-HOST Charlotte, NC

Barista 06-2014 to 01-2017

Provided customer service through making customers' drinks and operating the cash register.

Provided store support by brewing coffee, making sure work areas are cleaned, filled and coffee is brewed on time.

Made drinks for customers i.e. espresso drink hot/cold

Trained coworkers how to process to make coffee by using an espresso machine or blender.

Piney Bowes Charlotte NC

Pre-sorter 12-2012 to 06-2014

Used machine to send mails in appropriate mail bins.

Inspected to ensure that the mail is reviewed for a proper date, postage, and good quality barcodes prior to being placed into production.

Placed mail in their appropriate mail trays by verifying the zip code.

Sweep and clean the work area to prevent hazards Ruratel Kinshasa Democratic republic of Congo

Customer Service Rep 09-2005 to 11-2012

Performed Clerical work such as receiving calls, scheduling appointments, transferring calls, receiving customers

Trained new employee for customer's service position by company's SOP

Directed customers in next steps to completing or receiving service

Worked along with managers assisting with any needs Micro Concept Kinshasa Democratic Republic of Congo Customer Service Supervisor 05-1999 to 09-2012

Customer service for walk in client and incoming/out-going calls

Trained new associates by showing set-up and checking cable for quality afterwards

Explained products and made suggestions to client about differences

Supervised up to 6 no more than 10 employees

Education:

Complexe Scolaire Cardinal Malula Kinshasa, RDCongo Diploma 1997

Central Piedmont College in Charlotte Charlotte, NC Business management Present

North Tryon Trade School Charlotte, NC

Certificate 2014

References: Available upon request

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