Document Controller Relations Manager

Personal Information

Name: Rejith Rajan

Assistant Manager Operations

Aster DM Healthcare, Bahrain

Total years of Experience: 15.8 Years.

Health Care Operations Experience:10 Years

Contact No: +973-********

Skype: rejith.viji

Address Permanent: Kaleekkal Kizahakkathil

Govindamuttom Post, Kayamkulam, Kerala, India.

Pin-690527

E-mail:***********@*****.***

Alt Email: ***********@*****.***

Passport Number U0905246

Date of Birth: 18th November 1982

Sex: Male.

Nationality: Indian

Marital Status: Married.

Objective:

To secure the rewarding assignments to lead through skilful management, experience and work knowledge by motivating and supporting the entire team to achieve higher standards of performance and goals.

Key Skills

Teamwork, effective communication, co-ordination, leadership, Clinical Quality Management, Strategy Management, problem analysis and solving, Public Relationship, decision making and clinical Administration and Management

Management

Ten Years Successful experience in Health care Operations and Management

Team Management and Training the employees

Planned roster and supervised staff

Motivated staff to increase the Customer Satisfaction Score

Ensuring all statutory compliance and departmental S.O. P’s

Budgeting and Annual Operational Plan

Manpower Planning and Management

Achieving the planned OPD and IP revenue

O.P.D, I.P and O.T team Management

Achieving the Quality standards and Best Clinical practices (OP, IP billing Management on day-to-day Operations, N.P.S OP & IP, H.I.S, Inventory Management, Store Management, ALOS, Utilization of Theatres and Manpower etc.:)

Initiative

Tie up with different organization and Corporates

Tele Consultation and Home care

Manpower Planning as per the planned Budget and Departmental Cost Control

H.I.S Implementation

Accreditation Team Management

New Clinic Set up and Covid business setup for Aster Bahrain

Achievement of Business Targets in different corporate Hospitals and Clinics through talent management, doctors’ empanelment and corporate tie up.

Communication

Resolved Customer grievances and given solutions

Coached team on customer service and problem-solving techniques

Presented monthly statistics to board meetings

Effective communication and Team Management for best practices

WORK HISTORY

Aster Clinic, Bahrain

Manama

Nov 2019-Present

Assistant Manager-Operations

Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the Hospital.

Financial - Review financial statements and data. Utilize financial data to improve profitability. Control operational budgets. Control inventory. Plan effective strategies for the financial wellbeing of the company.

Best Practices - Improve processes and policies in support of organizational goals. Implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.

Treatment & Services - Coordinate and monitor the work of various departments daily activities involved in patient services, pricing and distribution of Medication. Monitor performance and implement improvements. Ensure quality of Patient care & Services for better feedback. Manage. Manage maintenance of equipment and machinery. Provide support where necessary.

Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing team activities.

Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Welcare Hospital

Cochin, Kerala, India

June-2019 -Oct 2019

Apollo Spectra Hospital

Bangalore, Karnataka, India

Nov 2018 -May 2019

Manager Administration and Human Resource

Worked and Lead the Human Resource and Administrative department and managed day to day Administrative and Human Resource activities

Ensured the best customer experience in OPD and IP visits

Organised weekly, Monthly team meetings

Managed the corporate clients and Insurance companies

Effectively prepared the duty rosters of Doctors, Staffs etc. and ensured cost saving and best manpower utilization

Provided training for customer care executives, HR Executives and other Administrative and HR team members

New recruitment of Healthcare staffs (Doctors, Nursing and paramedical staffs and non-medical staffs etc.:)

Prepared the annual HR Budgets, Administrative Budgets etc.:

Manager Operations

Worked and Lead the operation department and managed day to day Hospital Operational activities

Ensured the best customer experience in OPD and IP visits

Organised weekly, Monthly team meetings

Managed the corporate clients and Insurance companies

Effectively prepared the duty rosters of Doctors, Staffs etc: and ensured cost saving and best manpower utilization

Provided training for customer care executives and other operational team members

Ensured the best quality practices in clinical and non-clinical activities

Ensured the cost-effective way of purchase and savings in operational costs (fixed and variable).

Ensured all the statutory compliance and SOP implementations as per the departmental policies.

Prepared dash boards and presented on management meetings

Ensured the planned EBITA achievements on monthly/Quarterly /Annual

Prepared Annual Operation Plans new business strategies

Ensuring the top line growth and cost management

Employees training and ensuring the best customer services and patient satisfaction.

Ensuring the best quality services and ensuring the clinical excellence, service excellence, people excellence.

Planning all Marketing strategies and leading the team of marketing, branding, and organizing different community and corporate companies connect program for ensuring the brand equity and business performance and growth

HCL Healthcare

Chennai, India

May 2017-Oct 2018

International Medical City Hospital, Bahrain

Jan 2015-Mar 2017

Habtoor Leighton Group, Dubai, UAE

May 2014-Nov 2014

Alkhorayef Group

Fahaheel, Kuwait

Aug 2012-Dec 2013

Clinic Manager

Managed daily clinical operations

Ensured the best N.P.S of OPD patients on daily operations

Prepared monthly dash boards and ensured the best clinical practices and SOP implementations

Ensured the Health check up and regular customers smooth appointments management by team

Managing the different vendors and suppliers

Cost effective way of medical consumables purchases

Annual maintenance contract managements

Statutory compliances

Duty roster management

Corporate wellness activities management

HIS Management

Budget Management

Annual Operational Planning

Manpower Managements

TPA Management

Revenue Management

Clients Relationships Management

Customer Grievance Management

Administrator

Document Controller

Document Controller

Saudi German Hospital

Riyadh, K.S.A

Dec 2011- June 2012

Masani Amman Institute of Engg: Kerala, India

July 2010 -Sep 2011

Medical Insurance Executive

Administrative Officer

Unibeton Ready Mix Co.

Abu Dhabi, UAE

July 2007-Mar 2010

Malaz Modern Clinic

Riyadh, Saudi Arabia

March 2004 -March 2007

Administration Supervisor

Receptionist-Medical Insurance

QUALIFICATIONS

Diploma in C.S

Govt.Polytechnic

1998-2001

Post Diploma in C.S

2001-2002

M.B.A, N.I.B.M

Trivandrum, Kerala, India

2014-2016

Diploma in Computer Science and Engg:

Post-Graduation Diploma

Master of Business Administration

COMMUNITY CONNECT AND VOLUNTEER EXPERIENCE

2016-2021

Volunteer

Worked with different communities and corporate organization in the period of I.M.C Hospital, Apollo Spectra Hospital, HCL Healthcare and Aster DM Healthcare etc.:

ACHIEVEMENTS

Best Employee Award International Medical City Hospital, Bahrain

Appreciation Award from C.O.O Apollo Spectra & Aster DM Healthcare

Leading team for Accreditation standards achievements (Aster Group, Bahrain -Platinum category)

Achievement of NABH certification Apollo Spectra Bangalore

Empanelment of best surgeons in Apollo spectra Bangalore

Reduced of Insurance percentage of rejection from TPA/insurance Aster Group, Apollo Spectra Bangalore)

Purchase cost controlling and budget management (consumables and Implants) (Aster Group, Apollo Spectra Bangalore)

Doctors pay out management and cost controlling

Team Management and achievement of team targets and talent management

Covid-19 business setup Aster DM Healthcare Bahrain and revenue achievements

Revenue Achievements IP, OPD, Heath check-up Aster Group and Apollo Spectra Hospital

Achievement of planned budgeted cost in MIS, direct and indirect

INTERESTS

Social Community Works, Health Care Volunteering, Sports (Foot Ball, Hockey and Cricket)

Travelling to new Destination, Bonding with Family

REFEREES

Mr. Sreenivasan

Corporate Relations Manager

Apollo Spectra Hospital

Bangalore, India

Mob: +91-903*******

Dr.Sagar Ganga

Manager Quality

Apollo Spectra Hospital, Bangalore, India

Tel:+91 -901-***-****

Ms. Divya Menon

Sr. Executive-HRD

Aster DM Healthcare, Bahrain

Tel:+973-********

Mr. Mukesh Roy

Assistant General Manager

HCL Healthcare, Noida, India

Tel: +91-991*******

Ms. Bency Apraim

C.E.O

Welcare Hospital, Kerala, India

Tel:+91-956*******

Thanking You,

Rejith Rajan

Assistant Manager, Operations

Aster DM Healthcare, Bahrain

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