Contact Representative Floor Supervisor
Resume:
Ogden, UT
***************@*****.***
Angelika Brewer
SKILLS
● Written and verbal communication
● Typing
● Microsoft Office and Adobe
● Professional writing
● Creative writing
● Website creation
● Customer Service
● Content creation
● Social media marketing
● Event planning
● Public speaking
● Photo editing
● Art (variety of mediums)
● Spelling and grammar editing
● Lesson plan and course creation
● Content delivery
● Management
● Team player
● Self-motivated
● Goal oriented
● Works well under pressure
● Ability to meet deadlines
● Quick and efficient work
EXPERIENCE
Professional Writer and Writing Instructor, Traveling — Freelance November 2014 - PRESENT
● Self-published and traditionally published works
● Spoken word artist and public speaker
● Create and present writing workshops
● Travelling performer
● Utah Conference for Teachers of English course instructor
● Writing lesson plans and course material
● Writing biographies
● Writing obituaries
● Award winning poet
● Work featured in several newspapers, magazines and online publishings
● Competitive writing
● Maintaining a personable and professional attitude
● Being a self-motivated team player
● Remaining goal-oriented
● Exceptional typing skills
● Understanding the English language and grammar and spelling guidelines
● Broad vocabulary
● Computer knowledge
● Article writing
● Maintaining websites
● Social media management
● Storytelling
● Editing
● Laughing frequently and having a great time doing what I love Manager of O-Town Dream Team writers organization
June 2018 - Current
● Social media management
● Event coordination
● Website maintenance
● Talent booking
● Collaborative correspondence
● Conducting workshops and classes
● Hosting showcases, competitions and events
● Writing biographies, poetry, stories, articles and content IRS, Ogden, UT — Contact Representative
November 2017 - Current
● Communicating via phone or postal mail correspondence
● Converting difficult language into easy-to-understand correspondence
● Problem-Solving
● Instructing new hires
● Preparing lesson plans and course material
● Conducting meetings
● Managing employee teams
● Excellent verbal and written communication
● Computer knowledge
● Basic coding
● Editing
● Customer Service
● Email correspondence
● Error resolution
● Being kind and courteous with taxpayers
● Working quickly and efficiently
● Meeting production goals
● Meeting deadlines
AAA, Clearfield, UT — Call Receiver/Floor Supervisor November 2015 - May 2017
● Answer phone calls
● Locate customers by utilizing online mapping and coding programs
● Ensure responsive service to customers in dangerous situations
● Supervise and assist employees
● Review employee phone calls
● Take on customer requests for upper management
● Computer skills
● Note taking
● Error resolution
● Problem solving
EDUCATION
Two Rivers High School, Ogden, UT — High School Diploma Early graduate November of 2014, walk with class of 2015 Workshop and course completion
I have taken workshops with world renowned poets and authors such as:
-Franny Choi
-Phil Kay
-Sarah Kaye
-Tim Henderson
-Buddy Wakefield
-A.S. KIng
- Gray Thomas
-Andrea Gibson
-Saul Williams
...and many more.
AWARDS
2018 Ogden Pride Poetry Winner
2019 Ogden Pride Poetry Finalist
2019 Utah Arts Festival Team Slam Coach
2021 Utah Arts Festival Team Slam Finalist
Alano Club Honorary Speaker
Letter of recommendation from Weber School District Superintendent Mentions in Standard Examiner newspaper on multiple occasions, Weber State University newspaper, Only in Ogden publishing, KUED news and several online journals
UCTE Honorary Speaker
Nurture the Creative Mind affiliate
Employee award for customer focus
Employee award for completion of Mentor/Protege program Employee award for teamwork and workplace involvement Volunteer
Local venue volunteer
Substance Abuse and troubled youth volunteer
CFC volunteer
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