Desktop Technician Support
Resume:
DAVID CLEARY
Manalapan, NJ *****
*****.*******@*******.***
Professional Summary
An experienced Windows Desktop Engineer skilled in a wide-range of applications and their uses. Experience within fast paced and regulated environment that requires balancing engineering and operational activities to meet business critical deliverables while maintaining operational agreements. An established leader in designing, implementing, communicating and supporting Information Technology initiatives in multiple sites across the globe.
Expertise Highlights
* SCCM * Altiris CMS 6.x/7.x
* Symantec Endpoint Protection * Checkpoint-VPN
* VMware * SysInternals
* AppV Application * Toshiba Print Anywhere
Professional Experience
Randstad Technologies at Eze Castle May 2021 to July 2021
Field Services Engineer
Supported hedge funds and investment firms who are clients of Eze Castle Integration with a focus on building, operating, and managing technology. Responsibilities include systems administration and engineering, closely interacting with clients to fulfill their needs and working with hardware, software and market data vendors to support their technologies.
Precision Global Consulting at TP ICAP September 2018 to September 2019
Global Desktop Engineer
●SCCM Windows Security Patch Management.
●SCCM Deployments for physical and Virtual (App-V) Applications.
●Management of DFS Departmental Share Permissions.
Global Desktop Engineer - NEX 2016- 2018
Provide leadership and support to 9 desktop technicians globally. Managed large scale deployments and migrations spanning multiple sites across the globe. Created, reviewed, and managed software packages for corporate distribution. Technical liaison for company business units promoting ease of projects and task handling.
●Migrated users from ICAP domain to NEX domain making sure applications, user’s data and their new printer were correct.
●Migrated Servers from ICAP network to NEX network insuring server service was working correctly on the new network.
●Globally responsible for design of Symantec Endpoint Protection Console Management, maintenance and policies.
●Documented workflows, best practices, processes and procedures for the Desktop Engineering and Desktop Technician team.
●SCCM Windows Security Patch Management.
●SCCM Deployments for physical and Virtual (App-V) Applications.
●Management of DFS Departmental Share Permissions.
●Managed Toshiba Print Anywhere and Share printers.
●Third Level Support: diagnosing escalated incidents related to installation or runtime challenges of applications and operating system. Troubleshooting including: SysInternals, Windows Logging capabilities, Security, Registry, File, Folder Permissions and Group Policy.
Global Desktop Engineer- ICAP 2003 to 2016
Provide leadership and support to other engineers and desktop technicians globally. Managed large scale deployments and migrations spanning multiple sites across the globe. Created, reviewed, and managed software packages for corporate distribution for engineering team. Technical liaison for company business units promoting ease of projects and task handling.
●SCCM Deployments for physical and Virtual (App-V) Applications.
●SCCM Windows Security Patch Management
●Migrated environment from existing Altiris 6.x solution to CMS 7.1. Allowed for greater flexibility and reporting on user environment.
●Migrated users from Windows XP to Windows 7 and Global One Desk
●Created the proper documentation and learning materials for projects to be rolled out effectively and timely.
●Documented workflows, best practices, processes and procedures for the Desktop Engineering and Desktop Technician team.
●Globally responsible for Design of Symantec Endpoint Protection Console Management maintenance and policies.
●Worked with the Market Data Team to package all market applications.
●Management of DFS Departmental Share Permissions.
●Third Level Support: diagnosing escalated incidents related to installation or runtime challenges of applications and operating system. Troubleshooting including: SysInternals, Windows Logging capabilities, Security, Registry, File, Folder Permissions and Group Policy.
Desktop Supervisor - ICAP 2001 to 2003
Managed 12 Desktop Technicians providing on-site support to revenue generating businesses on the trading floor.
●Ordered all equipment for the site
●Move coordinator
●Introduced and implemented Altiris to the firm
●Formed a Desktop Engineer team
●Market data applications support including Bloomberg, BONY, Chase, DTC, Loanet, Thompson Reuters and WEB based applications
In-House Engineer - ICAP 1991 to 2001
Supported brokers and executives for daily trouble shooting on and off site. Worked as a team lead to help trouble shoot and diagnose issues.
●Configured multiplexer and proprietary equipment
●Market data application support including Bloomberg, BONY, Chase, DTC and WEB based applications.
Education
DeVry, Woodbridge NJ
Electronics Engineering Technology
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