Administrative Assistant Member Services

Jennifer Yonamine

* ****** **.

Cropseyville, NY 12052

Phone: 518-***-****

E-Mail: ***********@*****.***

Objective

To utilize my skills and experience in sales and the clerical field to advance in my career

Education

Educational Opportunity Center, Graduated, Business Certificate, 09/01-03/02

Troy High School, Graduated, G.E.D., 2001

Work Experience

CSS III, Maximus, Albany, NY 12/17-2/21

• Assist consumers with application that are in need of health Insurance through the New York State of Health Marketplace

• Assist Certified Application Counselors, Navigators and Brokers with transferring in-progress applications to their dashboards for further assistance

• Work to de-escalate disgruntled consumers

• Educate consumers regarding coverage, copayments, premiums and deductibles

• Be sure to be compliant with HIPAA and sensitive information

Belt Fabricator, Taconic Inc., Petersburgh, NY 10/17-12/17

• Cutting and fabricating belts specified to order/customer specification

• Edge taping to precise length and width

• Fulfill daily production quota while abiding by safety regulations

Sandwich Artist, Subway, Tamarac, NY, 02/17-05/18

• Composed sandwiches to customer specifications

• Rotated and updated inventory daily

• Assisting customers with online orders and cashing out purchases

• Ensure cleanliness of store met specific DOH expectations at the close of every shift

Clerk 1, NYS Comptroller Dept. of Retirement Member Services, Menands, NY, 05/08-11/13

• File a great deal of correspondence of past and present retired citizens

• Numerically sort retirement loans and beneficiary information into the correct area of files

• Determine whether or not certain files should be destroyed by calculating the dates into our retirement database

• Handle important documents with complete confidentially of pensioner/beneficiaries’ personal information

Data Entry/Billing Medical Fiscal Management, Latham, NY, 09/07-05/08

• Answered multiple phone lines for patients’ billing questions

• Entered hospital, doctor and billing information into database

• Decoded certain number clusters into medical terminology

• Office duties such as filing, faxing, photocopying, distributing mail, etc.

Receptionist, Collar City Painting, Troy,NY, 04/06-08/07

• Filled out information from past and future clients to make estimates

• Scheduled appointments for employer to meet with homeowners

• Input updated information of estimates into database

• General office duties such as answering phones, faxing approvals, filing photocopying, etc.

Administrative Assistant, Atlantis Mortgage Co., Fishkill, NY, 07/02-11/05

• Performed some loan officer and processor tasks in submitting a full packaged loan to the bank

• Made outbound calls to solicit new customers to refinance

• Set up appointments between bank reps and employer, updated files in computer system, met deadlines, answered multiple phone lines, filing, faxing, etc.

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