Customer Service
Resume:
Margaret Hope
Rio Rancho, NM *****
505-***-**** - ado72h@r.postjobfree.com
Professional Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Skills
Refund handling
Drawer management
Cash Handling
Basic math skills
Product restocking
Cash register operation
Cleaning and sanitizing
Cash drawer management
Cash register systems
Work History
04/2016 to 01/2021
Customer Service Cashier
Joann Fabrics & Crafts – Albuquerque, NM
Maintained customer satisfaction with quick and professional handling of product returns.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Set up new sales displays each Week.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
06/1982 to 01/2002
IT Manager
HEWLETT PACKARD, Hewlett Packard – Palo Alto, CA
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Oversaw IT department operations and training.
04/2005 to 07/2015
Customer Service Representative
Waste Management Inc – Rio Rancho
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Kept front check out area clean and organized for efficient service.
Responded to customer needs through competent customer service and prompt problem-solving.
Education
03/1990
Associate of Science: Computer And Information Sciences
Condie College - San Jose, CA
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