Customer Service

Margaret Hope

Rio Rancho, NM *****

505-***-**** - **************@*****.***

Professional Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Skills

Refund handling

Drawer management

Cash Handling

Basic math skills

Product restocking

Cash register operation

Cleaning and sanitizing

Cash drawer management

Cash register systems

Work History

04/2016 to 01/2021

Customer Service Cashier

Joann Fabrics & Crafts – Albuquerque, NM

Maintained customer satisfaction with quick and professional handling of product returns.

Performed cash, card and check transactions to complete customer purchases.

Maintained current knowledge of store promotions and highlighted sales to customers.

Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Set up new sales displays each Week.

Resolved customer complaints and maintained clean and tidy checkout area.

Maintained reports of transactions and greeted customers when entering and leaving establishment.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

06/1982 to 01/2002

IT Manager

HEWLETT PACKARD, Hewlett Packard – Palo Alto, CA

Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.

Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

Oversaw IT department operations and training.

04/2005 to 07/2015

Customer Service Representative

Waste Management Inc – Rio Rancho

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Kept front check out area clean and organized for efficient service.

Responded to customer needs through competent customer service and prompt problem-solving.

Education

03/1990

Associate of Science: Computer And Information Sciences

Condie College - San Jose, CA

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