Customer Service Sales Associate

Name: STEPHANIE BAKARK AGBOR

Nationality: Cameroonian

phone: +971-*********

Email: **************@*****.***

Address: Sharjah, U.A.E

Profile Summary

Motivated and highly senior sales associate with 8+ years of experience. Achieved a 42% increase in sales over the past year. Maintained 93% positive customer reviews and 21% above average repeat customer scores. Seeking to leverage proven skills in sales and customer loyalty. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

Core Competencies & Skills

Business Development Inventory Management Customer Service Empowering Team

Complaint resolution Product knowledge Merchandising Basic Math Skills

Selling Techniques Time Management Team Player Multi Tasking

Work Experience

UNITED FUNITURE MARCH 2021 - PRESENT

Senior Sales Executives U.A.E

Meeting with clients virtually or during sales visits.

Demonstrating and presenting products.

Establishing new business.

Maintaining accurate records.

Attending trade exhibitions, conferences and meetings.

Reviewing sales performance.

Negotiating contracts and packages

ALSHAYA GROUP FEB 2014-JULY 2020

Senior Sales Associate ( H&M ) U.A. E

Provide top level customer service that exceeds the expectation of customers

Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales

Perform till duties, including refund processing and price overrides

Identify the needs of customers and provide correct answers to them on questions concerning all products

Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc.

Assist less experienced colleagues with answers to queries on issues they have no knowledge of

Stand in for the assistant manager or the store manager when needed

Provide support by acting as a key holder in meeting the needs of the business in the store whenever required

Provide support to new members of staff

Ensure proper customer records, security of stocks, and handling of cash in line with company processes and procedures

Responsible for timely and efficient delivering of all customer orders, as well as completion of repairs and engraving requests by customers; ensure records of customer requirements are kept accurately in accordance with company procedures

Capture and input customer data into company database to enable the promotion of customer loyalty and repeat visits

Receive and investigate complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately

Actively take part in all training events and meetings organized by the store

Take proper and accurate record for all stock, and check prices

Adhere to established safety and security procedures of company and ensure all potential health and safety issues are communicated promptly to the store manager

Perform other tasks the store manager may assign based on the store demands

Career Achievements

Achieved yearly budget by 7%.

Uplift KPI by 2 %.

Apparel Group LLC Nov,2011 – Dec.2013

Team Leader (Tim Hortons) U.A. E

Ensure all team members understand the importance of customer service to the business and continuously reinforce customer service training with them.

Handle all customer complaints as set out in training manual and report all issues to either café manager

Ensure kitchen is adequately prepared in the morning for expected level of patronage.

Coordinate the kitchen during the day to ensure it is run efficiently and orders are delivered to customers in a timely manner.

Oversee the quality and standard of all food prepared in the kitchen.

Ensure tasks in the kitchen are allocated to appropriately trained team members.

Ensure café team members are working efficiently together and in the best interests of Tim Hortons.

Understand the training systems used.

Ensure individual team members training plans are implemented within the timeframes set out.

Check all stock is received in good condition.

Make sure stock is rotated and stored correctly to minimise losses.

Manage staff lunches to reduce wastage

Ensure requirements of the Health and Safety Act are being met at all times.

Maintain health and safety records as required.

Identify and report any hazards to the café coordinator

Ensure that financial targets are met and that the café returns a profit every month

Ensure high standards of customer service are met at all times

Career Achievements

Employee of the year 2012

Achieve mystery shopping 100%

CAMAIR-CO Airline Bonanjo: Baggage Service Agent / Customer Service

Douala, Littoral • 2007-2008. Part time

Fielded customer complaints and comments about baggage services.

Greeted passengers in claim area and helped retrieve luggage.

Updated records when lost, delayed or pilfered bags were found.

Logged bags and flights upon arrival to airport or baggage areas.

Processed and secured unclaimed luggage.

Notified front desk manager of any guest issues in need of additional attention.

Greeted guests in a pleasant manner upon arrival at the hotel.

Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, Wi-Fi access and locks worked. Escorted guests to and from rooms and assisted with baggage.

Maintained lobby in pristine condition and kept trash promptly emptied.

•Responded immediately to any guest requests or concerns and promptly resolved issues

Education

G C E Advance Level Certificate

G C E Ordinary Level Certificate

Training

Customer Service Training

AMP ( Apparel Group)

Personal Information

D.O.B : 9th July 1989

Nationality : Cameroon

Driving License : In Progress

Languages : English, French and Basic Arabic

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