Customer Service Care

CURRICULUM VITAE

NAME: Nakitende Sophia

NATIONALITY: Ugandan

E-MAIL: *******************@*****.***

VISA STATUS Visit Visa

LAUNGUAGES: English

Contact No:Mobile +971-**-***-****

PROFESSIONAL PROFILE

A well-presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure a genuine desire to understand their needs and support that clients receive the customer care services ever. Comfortable working in a fast paced environment and able to build and maintain good relationship with work colleagues and guests through

CAREER OBJECTIVE

To work for an organization which can give a challenging atmosphere and a chance to utilize my skills and abilities to work and enhance my career. Allow me to prove my capability towards growth of the Company and satisfaction thereof with strong ability to make quick and accurate decisions.

WORK EXPERIENCE

WAITRESS

2018- 2019

LOUNGE CAFÉ ITALIANO, KAMPALA UGANDA

It is a café that delivers bubble teas and gelato ice cream, providing the best services to their guests and customers hence creating a conducive environment for them to keep visiting the place.

Duties / Responsibilities

Dressing appropriately so as to make a good impression on guests

Preparing work for instance wiping menus to make sure they are free of stains

Greeting guests with a warm smile as they enter the restaurant and showing them their tables or the waiting area.

Answering any questions guests have about the restaurant, dinner specials or prices

Listening to any complaints guests have and trying to find a solution and remedy to them

Making sure the guests had a good time at the end of dinner service and saying goodbye to them

Helping servers with their after dinner tallies

WAITRESS

2016 -2017

ANTONIOZ RESTAURANT AND COFFEE SHOP, Kampala-Uganda Duties / Responsibilities

Provide excellent customer services to everyone who visits the restaurant.

Take accurate food and drink orders using the system and communicate order details to the kitchen staff as needed

Inform guests about restaurant customer loyalty program or any other specials and promotions.

Stay up to date on any menu changes and daily specials.

Check in with diner’s to make sure they are enjoying their meals and correct any problems.

Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished.

Maintain a neat and clean dining area.

Deliver checks and process bill payments.

Roll silverware, setup food stations and prep for the next shift. EDUCATION BACK GROUND

2018-2020

Makerere University Kampala Diploma in Business Administration 2016-2017

Lake Side college Luzira Uganda Advanced Certificate of Education (UACE)

2012 -2015

Lake Side college Luzira Uganda Certificate of Education (UCE) PERSONAL STRENGTH

Strong Team player

Good interpersonal and communication skills

Self-motivated and result-oriented

Sharing of knowledge and expertise for collective success

High level of integrity and strong moral character

Have the ability to work effectively in fast paced environment.

Flexibility.

Excellent customer service skills

Possesses good listening and problem solving skills. Ref:

1. Mr. Musisi Rogers

Manager

ANTONIOZ RESTAURANT AND COFFEE

Tel (off): +256-*******

Tel (mob) +256-*********

Email: ******.****@*****.***

1. Mr. Kabyogamu Livingstone

Adnissions counselor

Cavendish University Uganda

Tel (off): +256 327891

Tel (mob) +256-*********

Email: ****@*********.**.**

Contact this candidate