Amber York

Kentwood, MI *****

ado70h@r.postjobfree.com

+1-616-***-****

Seeking a position as a Medical Office Administration. Utilizing professional skills and displays initiative and is well organized.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Advanced Radiology Services - Grand Rapids, MI

August 2021 to September 2021

• Inbound calls from patients regarding bills

• Document patient's account per company guidelines

• Take payment over the phone from patients

• Miscellaneous job duties that reflect teamwork

Follow-up Representative I

Trinity Health - Kentwood, MI

January 2019 to June 2021

• Documented all call information according to standard operating procedures

• Contacted insurance companies to status claims

• Updated existing member's information

• Remote

Billing Specialist

IPC Billing - Ada, MI

June 2017 to January 2019

• Update demographics

• Call patients in regards to balances owed

• Take payments over the telephone

Medical Office Assistant Externship

Kent Neurological Associates, P.C. - Grand Rapids, MI May 2017 to June 2017

•Answered phone calls, greeted patients, and scheduled appointments

•Assisted with stocking office supplies

•Managed financial bookkeeping

•Checked in patients with EPIC

Non-Licensed Healthcare Advisor

Dialog Direct - Grand Rapids, MI

January 2015 to October 2016

• Answered phone calls for BCBSM related to claims, benefits, and billing

• Followed-up member's calls where necessary

• Updated existing member's information

• Documented all call information according to standard operating procedures Education

High school or equivalent in Medical Insurance

Ross Medical Education Center

June 2017

Skills

• ETIQUETTE

• EXCEL

• HIPAA

• MAINTENANCE

• MEDICAL TERMINOLOGY

• Insurance Verification

• EMR Systems

• Word Processing

• Phone Etiquette

• Medical Office Experience

• Medical Records

• Epic

• Patient Care

• Medical Billing

• Anatomy Knowledge

• Microsoft Excel

• Microsoft Word

Additional Information

Skills

• Medical Terminology *Telephone Etiquette

• HIPAA Compliance *Medical Law and Ethics

• Patient Intake *Appointment Scheduling

• Power Point Presentations * Word Processing

• Excel Spreadsheets * Electronic Health Record Maintenance

• EPIC *Healthpac

• Meditech

Contact this candidate