Service Officer Customer

Mr. Papie Sheriff Kollie, Jr.

Email: *************@*****.***

Phone: 614-***-****

Address:**** *** ****** ******,********, Ohio 43229

RESUME

Date of Birth: November 28, 1987

Marital Status: Married: Mrs. Nenita T Gegbuah Kollie

Children: Two Children

EDUCATION BACK GROUND

Bachelor Degree in Mass-Communication and Sociology

United Methodist University UMU

Ashum Street Monrovia, Liberia : 2015

Certificate, Banking and Finance,

Liberia Bank for Development and Investment – April 2014

Certificate Marketing and Customer Service : 2011

Lone Star Cell GSM Monrovia, Liberia

Certificate, Computer Science, : 2009

Kokoyah Computer Institute

Gbarnga City Bong County, Republic of Liberia

High School Diploma and WAEC Certificate New Era : 2007-2008

International School Point Four Bushroad Island

Monrovia, Liberia.

WORK EXPERIENCE

Investment Professional

JP Morgan Chase &CO Securities LLC

800 Brooksedge Blvd, Westerville Ohio : 2021

Key Responsibilities

Trade securities

Call Customers about their account

Help customers to update their account

News Fixer/ Correspondent: : 2018

France 24 News based in Paris, France

Key Responsibilities:

*Proposed Stories ideas also write when approved by the News room.

*Arrange interviews before Foreign Colleagues Arrival

*Transcribe Local Stories and Conduct Interviews in Liberia

*Coordinate activities of Foreign Colleagues While in Liberia.

Loan Processing officer

Loan Liberia Inc = Nov 2017- 20218 December

*Served as underwriter for loan.

* Coordinates all loan officers’ activities.

*Review all check and cash processing.

Bank Teller/ Customer Service Officer

Liberia Bank for Development and Investment (LBDI) = November 2013-oct 2017

*Started as teller, provided excellent customer service, performed correct balancing record.

*Cheque and cash processing inclusive of withdraws and deposit.

*Performed daily ATM balancing in fast paced and hundred percent accuracy

*Delivered professional customer service and knowledge to customer banking products.

*Understanding and provide service and products that customers need.

Marketing and Customer Service Agent : 2010-2012

Lone Star Cell GSM Monrovia, Liberia

*Interact with customers, set up phones on a daily basic and navigate them through company promotions

* Conduct daily sales and inventory

*Supervise field sale contractor agent

TEAM WORK: Ability to work corporately and collaboratively

In team environments.

PLANNING & ORGANIZING: Ability to plan and execute tasks with in minimum

Supervision & to meet work deadline.

PROFESSIONALISM: Ability to display initiative, creativity, and innovation in

Problem solving and decision making.

RESPECT FOR DIVERSITY: Ability to work in a multi-cultural environment.

GROWTH: Desire to learn.

SPECIAL SKILLS

-Proficient in Microsoft office and Internet Applications

-Very skilled in an array of fields and office works

-Excellent in written and oral communication

AWARDS:

Most Dedicate Staff, Loan Liberia Inc, 2018

Most outstanding Bank Teller, Liberia Bank for Development and Investment (LBDI)- 2015

Contact this candidate