Jamie Tilley

Customer Service Representative/Utility Operator/ Machine Operator

DeLand, FL 32724

ado6yk@r.postjobfree.com

386-***-****

I have 10+years customer service experience and 10+years manufacturing experience as well as 5+years of management experience. I am interested in anything that sounds fun. Customer service and cashier, food service and/or manufacturing.

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated - De Land, FL

October 2019 to Present

I provide superior customer support for our Intuit Enterprise solutions tech team. I help customer to resolve data and program problems within their quick books application and/or company files. As well I have recently joined our payroll support team, where we help customers fix issues that they are having running and printing company payroll.

Administrative/Personal Assistant

Ccr Total Turf/ Clifton Landscaping - DeLand, FL

November 2018 to October 2019

1. I am well versed in quick books program. I do payroll weekly 1. Enter checks credit cards and all invoices for the company 2. Answer all phones and take all messages

3. I create time and flow charts for the office manager and business owners. 4. As well as many other tasks that are asked and or required of me. Server/Cashier

Grams kitchen - DeLand, FL

April 2017 to November 2018

My responsibilities are to greet serve and Cash customers out. As well as providing excellent customer service I am responsible for keeping the front of the house stocked and clean at all times and closing the store on a daily basis.

House Keeping

self - DeLand, FL

January 2013 to December 2017

Responsibilities

I would do a full house clean at some residences as well I would do maintenance cleaning at others. I have about 4 houses that I clean annually what you would say a "spring cleaning" and a total of 10 that I do a maintenance cleaning. That's vacuuming, dusting, cleaning windows and sweeping and mopping etc.

Accomplishments

I help my customers to keep and maintain a healthy and clean house. Skills Used

Skills such as scrubbing, dusting, sweeping, vacuuming, mopping window cleaning etc... Home maker

New baby - DeLand, FL

August 2014 to July 2016

Responsibilities

I had my second child on August 30th 2014 while I was employed part time at KFC and decided to take the opportunity to stay home with him while he was a newborn. I didn't have the chance with my first and I was lucky enough to get the chance with him thanks to my husband. However money is getting tight and its time to get back to work.

Accomplishments

Watching my baby grow

Skills Used

Mother's skills

Cashier / food prep

Kentucky Fried chicken - DeLand, FL

July 2013 to September 2014

Responsibilities

To prepare food for customers such as Cole slaw and macaroni as well as mashed potato bowls. I was also responsible for running the register and making sure that the customer experience was excellent. I also had to maintain the cash in the register.

Accomplishments

I provided excellent customer service as well as great food. Skills Used

Providing quality products along with an excellent customer experience. college student

Daytona State College - Daytona Beach, FL

June 2010 to June 2013

Responsibilities

I was a full time student living on loans and my 401k while I tried to finish my A.S. In Accounting Technology. My funds ran low so I had to leave school to go back into the work force. Accomplishments

I nearly completed my degree. I am currently 5 classes away from completion. Skills Used

I utilized many skills in my classes. Typing, public speaking referencing etc. Utility Operator/ Machine Operator

Furnace - DeLand, FL

June 2004 to June 2010

Performed numerous operations for the company for 10+ years. I operated molding machines as well as the Furnaces(argon and hydrogen fueled) and the utility operations(such as water, dry tumblers and ultra vibes) all at a Master level. Being that I maintained a Master level in the operations I was a lead trainer and a fill in Lead(supervisor stand-in) and last but not least asics a fill-in for quality assurance as needed.

* Operated molding machines

* Cleaned and maintained molding machine

* Loaded/unloaded furnaces

* Loaded/unloaded utility machines

* Trained new employees

* On call

* Trouble shooting in my areas of expertise

* Filled in for supervisor

* Cleaned and maintained furnaces

* Cleaned and maintained utility machines

Customer Service Representative

Teletech - DeLand, FL

September 2002 to May 2004

I worked for the company for 2 years handling customer service situations to satisfaction. Trained and recruited team members. As well as went over and above what was asked of me.

* Provided incoming customer service by phone

* Handled monthly payments and billing issues

* Helped with rate plan and wireless issues

* Assisted customers in choosing the best plans

Customer Service Representative

Racetrac Petroleum - Orange City, FL

March 2001 to September 2002

I provided Excellent service skills for over a year. I did this through running the register and fulfilling the customers needs. As well as keeping the store neat and clean.

* Ran cash register

* Provide excellent customer service

* Kept the store clean

* maintained the parking lot and gas pumps

Machine Operator/ Utility Operator

Flomet Llc - DeLand, FL

June 1999 to January 2002

I ran a molding machine as a master operator and trained new hires. I also was a utility operator, my duties entailed urning an ultra vibe machine and wet and dry tumblers.

* Clean and maintain machines

* Maintain quality production rates

* Provide quality products

* load/unload machines

* Train new hires

Machine Operator

Spherion Hiring Agency - DeLand, FL

April 1998 to June 1999

I ran a metal injection molding machine through this temporary hiring agency for Flomet.

* Ran a molding machine

* Kept machine clean and maintained

Subway Manager

Handyway - Osteen, FL

March 1997 to April 1998

I was with the company for a little over a year. In this time I was rapidly Promoted to Subway/TCBY manager at the largest local Eustis store. My responsibilties included supervising, training, organizing and reporting for the entire food side of the business.

* Organizing and preparing reports

* Balancing the books

* Keeping inventory

* Scheduling and ordering

* Customer service

* Hiring and firing

Education

A.A.S. in Accounting Technology

Daytona State College - Daytona Beach, FL

2012

High School Diploma

Daytona Beach Community College - DeBary, FL

1997

Skills

• Administrative Assistant

• Payroll

• Accounts Payable

• Outlook

• Receptionist

• Billing

• Microsoft Office

• Microsoft Excel

• MS Office

• Word

• Personal Assistant Experience

• Office Management

• Accounts Receivable

• QuickBooks

• General Ledger Accounting

• Bookkeeping

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