Cassharon Moody

**** ***** ***** ****

Montgomery, Alabama 36117

334-***-**** ado6xb@r.postjobfree.com

QUALIFICATIONS SUMMARY

Customer Service ~ Retail

Performance driven team member with 21 years of exceptional training and experience in Customer Service and Retail. Background includes the receiving of goods in and out of the facility productive and safely. Hands-on leader able to motivate teams and develop critical relationships with customers, team members and regulatory agencies. Proficient at adhering to tight schedules and exceeding customer and management expectations. Also versed in the principles of inventory management.

Process Operations

Training & Development

Inventory Management

Schedule Adherence

Documentation

Safety Compliance

Computer-proficient

PROFESSIONAL EXPERIENCE

Walmart, (Montgomery, Alabama) 2012 - present

Pharmacy Technician / Cashier

Perform troubleshooting for client with insurance issues to resolve problems.

Provide friendly customer service that helped retain customer despite fierce competition in the industry.

Demonstrated accuracy in cashiering, cash handling and credit card processing.

Waiting on retail customer patients and patient facing activities.

Received and stored incoming inventory, verified quantities against invoices, and checked for outdated

medication.

Properly filled and dispenses an average of 400 prescriptions per day.

Made requisitions for drugs and supplies with professional guidance from the pharmacists.

Communicated with healthcare providers, insurance companies, and patients in person, by email,

via fax and telephone.

Performed clerical task, such as filing, answering phones, operating cash register, maintaining

prescription records, or composing letters.

Routinely commended for maintaining and orderly and clean store appearance.

Cassharon Moody Page Two

PROFESSIONAL EXPERIENCE

(Continued)

Walmart, (Montgomery, Alabama) 2005 - 2012

Department Manager

Responsible for management of two departments.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Delegation of various tasks, monitored operations and outcomes to successfully meet established measures, followed-up and communicated with all levels of my organization.

Supervised and coordinated activities of associates

Interviewed job applicants and evaluated worker performance to recommend personnel actions.

Ordered inventory and reported discrepancies to control costs and maintain inventory levels.

Established connectivity between the management team and sales associates.

Developed strategies and plans to achieve greater sales results through business analysis, and action planning.

Walmart, (Montgomery, Alabama) 1996- 2005

Customer Service Manager

Trained all Sales / Customers Service team members on the company Operating System.

Fulfilled the transactions of register overrides and loans.

Delegated maintenance/cleanliness responsibilities of register area.

Resolved customer complaints and addresses concerns with employees.

Provided input regarding employees to management for regular reviews.

Handled all escalated customer issues by working toward a win-win solution for both the store and the customer.

Provided backup assistance as needed for all front-end employees.

Monitored store traffic and opened additional cash registered when needed.

Offered alternatives to customers returned in an effort to reduce store return levels.

Montgomery Public Schools, (Montgomery, Alabama) 2001 - 2004

Substitute Teacher

Differentiated instructions to meet all students' needs.

Completed progress reports which included individualized notes regarding students' strengths and areas of improvement.

Cassharon Moody Page Three

PROFESSIONAL EXPERIENCE

(Continued)

Maintained communication with parents via conferences, phone calls, and notes.

Assessed students' understanding and learning both formally and informally.

Participated on a committee to create a school-wide student achievement recognition program.

Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.

Determined appropriate consequences for inappropriate student behavior and write a report for teacher about the classes events.

EDUCATION

J.F. Shields High School, Beatrice, Alabama 1995

Auburn University-Montgomery, Human Resouraces, 1996 - 1999

Faulkner State Community College, Criminal Justice, 1995 - 1996

Contact this candidate