Account Specialist Services Company

Julian E. Mendoza Jr.

Address: Blk. ** Snt. Lukes St. Floodway

Taytay, Rizal. 1870, Philippines

Mobile: +639**-***-**** (Viber and WhatsApp)

Mobile: +639**-***-****

Mobile: +639**-******* c/o Marceline Rivera

Email: ado6x3@r.postjobfree.com

WORK EXPERIENCE

CARDINAL HEALTH, INC - Senior Customer Service Representative Feb. 2018 - Sept. 2021 Healthcare services company providing pharmaceutical and medical products and services that help pharmacies, hospitals, surgery centers, and other healthcare providers.

● Processed standard and rush orders via phone and email

● Provided status, ETA, and tracking information and followed customer orders throughout their full life cycle

● Assisted customers with shipping discrepancies and processed credit, debit, returns, and replacement orders

● Resolved urgent issues for Sales Representatives, Sales Managers, and Sales Directors

● Liaised for both internal and external customers and provided a one-call resolution and end-to-end process

THE RESULTS COMPANIES - BPO - Account Specialist - Escalations Oct. 2013 - Feb. 2018 Company provides US Government-sponsored Health Insurance Plans, Medicare Advantage, and stand-alone Prescription Drug Plans

● Processed enrollment and disenrollment of members via phone

● Discussed member's eligibility and coverage and provided plan information in their area

● Helped members to find physicians, hospitals, and other healthcare providers and assisted booking appointments

● Answered member's questions about claims and investigated their denied claims

● Handled supervisor calls and ensured members were heard throughout the escalation process

EDUCATION

UNIVERSITY OF MAKATI - Major in Website Design - Undergraduate 2004 - 2007

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