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Clinical Pharmacy Data Analyst/Pharmacy Technician Supervisor

October 28, 2021

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Josephine Otero


**** ***** *** *****, **** 1525

San Clemente, CA 92672


Seeking a Position as a Lead Pharmacy Technician


November 2020 - Current Clinical Pharmacy Data Analyst/Pyxis Administrator

Mission Hospital 27700 Medical Center Rd. Mission Viejo, CA 92691

Hospital Pyxis Administrator responsible for 74 Pyxis Stations house wide. Monitors all daily activities related to Pyxis including but not limited to Inventory Control, pocket monitoring and PAR Levels. Maintains critical data to optimize Pyxis performance. Recovers failed cubies/drawers, trouble shoots, performs minor repairs and maintenance. Utilizes daily reporting to ensure accurate and complete charges.

Proactive in identifying issues with non-compliance and inefficiency. Eager and motivated to assist pharmacy operations in any way possible. Provides Pyxis support to pharmacy, nursing & other hospital staff. Works together with management in problem solving, audits and researching automation issues. High level of experience in data entry. Types 85wpm.

Maintains an organized & positive attitude. Knowledgeable in the importance of time management, urgency & accuracy. Believes Professionalism & respect can improve healthy work relationships. Communicates effectively with pharmacy personnel and hospital staff. Consistently maintains professionalism despite stressful and STAT situations. Respects & adheres to departmental and standard operation procedures.

February 2019 – November 2020 Inpatient Pharmacy Technician

Mission Hospital 27700 Medical Center Rd. Mission Viejo, CA 92691

Assists in daily operations of hospital pharmacy. Provides feedback to management to better workflow and staff interaction. Extensive Pharmacy Technician experience. Assists in delivery of critical medications for Trauma Codes. Able to work double shifts to cover other staff. Maintains a positive attitude and encourages staff as well. 31 years of Pharmacy Experience. Licensed in 1994.Knowledgeable in Meditech, EPIC, PICIS, and BD Knowledge Portal.

Prepared & delivered Pyxis fills and patient specific medications to all areas of the hospital including OR and procedural rooms. Sterile compounding certified utilizing pristine aseptic technique. Proficient in required competencies. Consistently demonstrates behaviors that model Mission Hospital's core values and mission statement. Seasoned Pharmacy Technician with over 30 years of Pharmacy Experience. Licensed in 1994.

August 2018 – February 2019 Prior Authorization Specialist

Premier Pharmacy Services 410 Cloverleaf Drive Baldwin Park, CA 91706

Specialized in processing Prior Authorizations for Specialty medications including but not limited to Autoimmune, Multiple Sclerosis, Hepatitis B and Hepatitis C drugs. 20+ years in processing Prior Authorizations. Process Prior Authorizations for Hepatitis C/Autoimmune/MS/Chronic Care and all Specialty medications. Ability to identify and determine authorization information needed to promote approvals. Understand the basic principles of managed care regarding specialty authorizations (i.e. Medical vs Pharmacy Benefits, HCPSC Unit, HCPSC Code). Research pharmacy and medical data through appropriate resources (Pharmacy Data System, Client Portals, Electronic Journal Databases, Drug Wholesaler Portals, Government Websites etc). Maintain patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Maintain good company loyalty, set a good example, and project a healthy positive attitude. Firm understanding of pharmacy state regulations. Ability to communicate effectively and efficiently to patients, clients and providers.

June 2016 – August 2018 Pharmacy Account Specialist

AmerisourceBergen 500 N. State College Blvd Suite 900 Orange, CA 92868

Responsible for several Community & Specialty Pharmacy (CSP) accounts including but not limited to the Department of Defense (DOD), Walgreens, Avella Specialty pharmacies, Costco, Drug Place and AIDS Healthcare Foundation (AHF). Primary duties were placing Standard orders, Alt Servs, returns, allocations, item inquiries, Emergency orders, Drop shipments, eligibility, request to stock, driver/delivery complaints and Flu Vaccine orders. Duties with DOD included creating and working on Delayed Delivery Order (DDO) reports, Failed To Pick (FTP) reports, placing orders, eligibility issues, pricing issues, contact updating and additional duties pertaining to DOD. Within HS, assisted with placing Alt Serv orders, Emergency orders, Drop shipments, allocations, item inquiries and eligibility.

Worked closely with management in resolving interdepartmental issues and providing input on SOP’s. Also worked closely with Distribution Centers, Sales Executives, Pharmacy Buyers, Procurement Liaisons and many others within the company. Available as a form of back up personnel when needed. Focusing on accountability, collaboration, customer focus, innovation, integrity and passion. Excellent work ethic. My 30 years of pharmacy experience in a retail and mail order setting has provided me with much knowledge and willingness to continue learning. My pharmacy career has been strong and consistent for many years and I plan to stay in the industry my entire career.

September 2013 - June 2016 Pharmacy Program Support Representative

AmerisourceBergen 500 N. State College Blvd Suite 900 Orange, CA 92868

Assisted in the daily operations of Elevate Provider Network (formerly Good Neighbor Pharmacy Provider Network) supporting the Managed Care and Pharmacy Services Department. Primary telephone coverage (Call Center) for Managed Care, claims processing issues, updates to network database, creation and distribution of network materials and communications. Received recognition many times for the highest number of calls on a monthly basis. Was given TrueBlue recognition on numerous occasions.

Reviewed and resolved Member Grievances accordingly. Contacted pharmacies to discuss specific issues and inform them of their Contractual Obligations. Explain the MAC process and submit appeals as necessary. Report outcome to Management within 24-48 hours. Receive and track incoming and outgoing calls, faxes and e-mails to and from Pharmacy Providers, Managed Care Organizations, Pharmacy Benefit Managers and internal AmerisourceBergen associates. Interact regularly with Pharmacy Benefit Managers and Independent Pharmacies to resolve reimbursement issues, MAC pricing research, claim rejections and payments. Assist with Prescription Savings Club (Preferred Customer Card) with regards to claim rejections, formulary questions and general processing questions. Assist with Third Party Contract research and data maintenance, supports all contract files. Assist with pharmacy audits and with daily, weekly, monthly and quarterly communications.


2008 - 2012 Supervising Senior Pharmacy Technician

County of Riverside 5256 Mission Blvd. Rubidoux, CA 92509

Hired to open a new pharmacy located in a Medical Office Building of a Public Health Facility. Supervised staff while assisting Pharmacy Manager/Pharmacists in daily operations including but not limited to prescription intake, processing to 3rd parties, Prior Authorizations, Inventory Control, Trouble Shooting and communicating with PBM’s, Managed Medicaid, Physicians’ Offices and patients. Sent CURES reports to DEA and maintained records for Pharmacist. Maintained excellent customer service. Organized and created good relationships with customers, staff and surrounding entities, therefore increasing productivity and volume. Involved in the hiring and disciplinary process. Attended monthly operational meetings with PIC and Director.

Trained in FastPak EXP unit dose-pak dispensing machine. Knowledgeable in Cerner Etreby pharmacy software.


1994 - 2008 Supervising Lead Pharmacy Technician/Management Team/Prior Authorization Specialist

White Memorial Medical Plaza Pharmacy 1701 Cesar Chavez Ave. Suite 109 Los Angeles, CA 90033

Hired to open new pharmacy located in a new Medical Office Building located across from a Major Private Hospital. Managed/Supervised over 20 staff members with a primary focus on Pharmacy Operations. Had good communication with pharmacy owners and worked closely to developed policies, maintain process and procedures, good work ethics, created agendas and lead operations meetings. Was primary contact for any pharmacy related issues including but not limited to customer complaints, Medical Office concerns and Hospital Department demands. I was able to increase volume by way of customer service, efficiency, effectiveness and marketing.

Sole Technician responsible for submitting and collecting pertinent information for all Prior Authorizations. Worked together with Specialists in Rheumatology, Pediatric Endocrinology, Cleft Palate, Hematology, Oncology, Urology, Gastroenterology, Mental Health, and Infectious Diseases to ensure proper approval of vital medications.

Advanced Training in ScriptPro 200 automated dispensing robot. Implemented proper training for new recruits – speeding profitability

Maintained and organized a great teamwork environment resulting in less employee absences and increased productivity.

Marketing and initiated meetings with Physicians, Hospital Departments, and Medical Offices to resolve issues related to customer service, availability of pertinent prescribed drugs, inventory control, obtaining third party contracts, submitting prior authorizations and any other areas requiring attention/improvement. Worked closely with Physicians to accommodate their every needs.


●Received California State License by way of being “grandfathered” in. I worked full time as a pharmacy clerk/technician for over 4 years to earn my license and have maintained it for over 30 years.


●Available Upon Request

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